Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

4.9

Excellent★★★★★

Displaying 191 - 200 of 393

Destination

Travel consultant

Review rating

Relja M

Travelled to

Vietnam

6 years 8 months ago

★★★★★

Everything worked out as planned

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Ratings

Overall

★★★★★

Everything worked out as planned

Travel consultant

★★★★★

Liam Koehler

Was very accommodating and listen to our comments and made changes accordingly

Accommodation

★★★★★

all were very good, especially the Island Lodge. Hanuman Alaya Boutique had some works going on so we asked to be moved to a sister hotel Villa nearby and that was fine although with a smaller swimming pool.

Value for money

★★★★

Judy J

Travelled to

Vietnam

6 years 9 months ago

★★★★★

We were very happy with all the arrangements made. Guides and drivers turned up promptly and made us feel very...

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Ratings

Overall

★★★★★

We were very happy with all the arrangements made. Guides and drivers turned up promptly and made us feel very comfortable. Any requests we had were accommodated. I was a little unwell the last week and the guide helped me at the pharmacy and made alternative arrangements for me when necessary. The guides spoke good English and we had no problems with communication. We had cause to contact the Vietnamese agency and our query was dealt with politely and efficiently.

Travel consultant

★★★★★

Enfys Maloney

Both Enfys and Liam were helpful and knowledgeable and the trip turned out to be a memorable experience. The fact that we are older travellers and did not want to rush around was taken on board.

Accommodation

★★★★★

All our accomodation and breakfasts were very good. It was good to have the relaxed stays at Mai Chau and Ninh Binh. I personally found the cities a little overwhelming and the contrast between the mayhem of the old quarter outside and the peaceful interior of the Essence hotel was amazing

Value for money

★★★★

Jacqueline

6 years 10 months ago

★★★★★

Excellent personnel service from Liam,lots of information given and also listened to what we wanted to see. Great communication between...

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Ratings

Overall

★★★★★

Excellent personnel service from Liam,lots of information given and also listened to what we wanted to see. Great communication between guides and ourselves

Travel consultant

★★★★★

Liam Koehler

Listened to what we wanted to see and fitted all into our time in Myanmar

Accommodation

★★★★

Loved the farm stay at Pindya

Value for money

★★★★

Information pack

★★★★★

Kerry W

Travelled to

Vietnam

6 years 8 months ago

★★★★★

It was A from start to finish.

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Ratings

Overall

★★★★★

It was A from start to finish.

Travel consultant

★★★★★

Liam Koehler

Liam seemed to be on the ball about all the arrangments, and changes/additions that this trip entailed.

Mark B

Travelled to

Vietnam

6 years 9 months ago

★★★★★

A great trip, and nicely balanced.

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Ratings

Overall

★★★★★

A great trip, and nicely balanced.

Travel consultant

★★★★★

Dylan Westwood

Accommodation

★★★★★

Generally good hotels either full of character or luxurious (Liberty Central in Saigon). Maison Dalabua in Luang Prabang was both.

Value for money

★★★★★

Terry S

Travelled to

Vietnam

6 years 9 months ago

★★★★★

Everything was manged superbly. Dylan was a very patient consultant who asked all the right questions. All the local guides...

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Ratings

Overall

★★★★★

Everything was manged superbly. Dylan was a very patient consultant who asked all the right questions. All the local guides should be congratulated on their engaging manner and attention to detail.

Travel consultant

★★★★★

Dylan Westwood

Dylan obviously knows his subject matter and compiled an excellent itinerary. He was very patient as we finalised the arrangements.

Accommodation

★★★★★

Small room in Hanoi (see above)

Value for money

★★★★

Andrew P

Travelled to

Vietnam

6 years 10 months ago

★★★★★

Great service at planning and support stages. Consultant Liam has a full e mail summary

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Ratings

Overall

★★★★★

Great service at planning and support stages. Consultant Liam has a full e mail summary

Travel consultant

★★★★★

Liam Koehler

Understood what we might want and combined with things we didn’t know we wanted to make a memorable trip. Extremely patient

Accommodation

★★★★

Some exceeded expectations but all of very high standard

Value for money

★★★★★

Kevin

6 years 9 months ago

★★★★★

Tour met our expectations regarding organisation, accommodation and guides

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Ratings

Overall

★★★★★

Tour met our expectations regarding organisation, accommodation and guides

Travel consultant

★★★★★

Charlotte Bower

Charlotte was very accommodating and understanding of our particular requirements

Kathleen M

Travelled to

Vietnam

6 years 9 months ago

★★★★★

Our customized tour of Vietnam, Cambodia and Laos was wonderful. We received excellent service.

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Ratings

Overall

★★★★★

Our customized tour of Vietnam, Cambodia and Laos was wonderful. We received excellent service.

Travel consultant

★★★★★

Charlotte Bower

Charlotte was a fantastic travel consultant. She answered all our emails promptly, selected beautiful hotels and created a remarkable adventure for us. We will highly recommend Charlotte to all our friends.