Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 151 - 160 of 393

Rice paddies in Northern Vietnam
Barry K
Traveled to
5 years 8 months ago
★★★★★

Charlotte was professional, warm, friendly and very very helpful

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Ratings

Overall
★★★★★

Charlotte was professional, warm, friendly and very very helpful

Travel consultant
★★★★★
Charlotte Bower

Charlotte is a very very knowledgeable consultant, we are deeply grateful for all her advice, support and help.

Accommodation
★★★★★

Excellent

Value for money
★★★★★
Trekking in Pu Luong
Chris S
Traveled to
5 years 9 months ago
★★★★★

Overall we were very impressed with the service we received. From the first planning discussions to the trip itself, everything...

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Ratings

Overall
★★★★★

Overall we were very impressed with the service we received. From the first planning discussions to the trip itself, everything was of the highest standard. We had previously travelled with Insidejapan so our expectations were high and we were also conscious that the price was quite high. We feel that the holiday absolutely delivered against our expectations and that we had great value for money.Couldn't have been happier.

Travel consultant
★★★★★
Dylan Westwood

Dylan listened carefully to our requirements and delivered exactly the itinerary we were hoping for. He also added value by suggesting a number of activities that we would never have thought of and every one was a winner! He also communicated clearly and promptly before and during our trip. It was obvious that he really cared that we had a great holiday. He also helped us by suggesting and organising early and late check outs at appropriate stages.

Accommodation
★★★★★

All our accommodation was off exceptional standard.Highlights were La Siesta in Hanoi one of the best hotels we've ever stayed in. Especially the quality of the hotel and restaurant staff. Advice on where to visit, restaurants to use, mixing cocktails, the correct way to enjoy the food. They couldn't have been more helpful. Secondly Iroha in Phnom Penh. Because of our busy schedule we only stayed a few hours but they went out of their to make us feel welcome.

Value for money
★★★★★
Bridge to Mai Chau
Anthony A
Traveled to
5 years 9 months ago
★★★★★

Very good service throughout, from the initial enquiry to arriving back home.

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Ratings

Overall
★★★★★

Very good service throughout, from the initial enquiry to arriving back home.

Travel consultant
★★★★★
Liam Koehler

Liam was able to come up with some excellent suggestions to make this an amazing holiday. He listened to our requirements and tailored the trip accordingly. Only slight negative was that our last hotel in Yangon was some way from the centre of the city.

Accommodation
★★★★
Value for money
★★★★
Ian S
Traveled to
5 years 8 months ago
★★★★★

From the initial enquiry about travelling to Vietnam to speaking to the travel consultant on our return, the service and...

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Ratings

Overall
★★★★★

From the initial enquiry about travelling to Vietnam to speaking to the travel consultant on our return, the service and experience has been extraordinarily good.

Travel consultant
★★★★★
Liam Koehler

Liam provides a courteous yet personal service that's intent on responding to our needs rather than imposing his own, despite his extensive knowledge of the area. The sign of a good travel consultant is if they handle the details well. I have a chilli allergy and small notices in Vietnamese were supplied with our travel pack so that visits to restaurants weren't awkward is just one example of the attention that was paid to our oddities. Well done Liam!

Accommodation
★★★★★

All the accommodation meet our needs but one boutique hotel, the Maison Vy was superb. Clean, friendly, polite, attentive and beautifully designed, we stayed for four nights and on the last day they allowed us full use of the room and the hotel facilities until 5.00pm even though we were booked out at 12 noon. We wouldn't stay anywhere else in Hoi An.

Value for money
★★★★★
Vietnam - MuCangChai
Charles & Jane
Traveled to
5 years 9 months ago
★★★★★

Overall it was an outstanding trip.

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Ratings

Overall
★★★★★

Overall it was an outstanding trip.

Travel consultant
★★★★★
Dylan Westwood

Dylan put together a perfect tailor made trip which incorporated all our chosen trips and activities. Helped us achieve a balance programme of city / countryside and jungle.

Accommodation
★★★★★

All were excellent, particularly the Ancient house Hoi An and the Silverland Charner Hoi chi min city. Forest floor lodge was a bit jaded and a face lift would quickly bring it back to “ luxury “

Value for money
★★★★★
Surfing at sunset in Mui Ne
Martin K
Traveled to
5 years 9 months ago
★★★★★

All was excellent but there was a small inaccuracy in the Trip Info Pack: The Day 4 visit to Pha...

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Ratings

Overall
★★★★★

All was excellent but there was a small inaccuracy in the Trip Info Pack: The Day 4 visit to Pha Tad Ke Botanical Gardens was complete by approximately 1500 (possibly because we had an early start that got us to the Pak Ou Caves before everybody else) and there is no sunset return cruise to Luang Prabang.

Travel consultant
★★★★★
Charlotte Bower

No problems and excellent communications.

Accommodation
★★★★

The Ansara Hotel in Vientiane seems to have been extended, it now has more than 14 rooms.

Value for money
★★★★★
Halong Bay sunset
Elaine C
Traveled to
5 years 10 months ago
★★★★★

We have already travelled with Inside Japan and we were equally pleased this time.

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Ratings

Overall
★★★★★

We have already travelled with Inside Japan and we were equally pleased this time.

Travel consultant
★★★★★
Liam Koehler

Liam was always helpful and quick to respond (including to an email question that we sent whilst we were away) and he had an excellent knowledge of the country.

Accommodation
★★★★★

Most hotels exceeded our expectations, especially the one at Lake Inle.

Value for money
★★★★
Busy streets of Hanoi Vietnam
Steve W
Traveled to
5 years 10 months ago
★★★★★

Very good all round

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Ratings

Overall
★★★★★

Very good all round

Travel consultant
★★★★★
Charlotte Bower

Charlotte was excllent

Accommodation
★★★★★
Value for money
★★★★★
Cor & Barbara
Traveled to
5 years 11 months ago
★★★★★

Liam Koehler rates an A.

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Ratings

Overall
★★★★★

Liam Koehler rates an A.

Travel consultant
★★★★★
Liam Koehler

Liam was extremely helpful, informative, professional and responsive from our first contact with him and throughout our entire stay on the ground

Varied by hotel -- feel free to call us for specific feedback.

Value for money
★★★★
Rice farming in Hoi An
Chris E
Traveled to
5 years 11 months ago
★★★★

The service from Charlotte was very good and also the ground staff were available and friendly.

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Ratings

Overall
★★★★

The service from Charlotte was very good and also the ground staff were available and friendly.

Travel consultant
★★★★★
Charlotte Bower

Charlotte was always available to answer questions on our tour professionaly and in a no-rushed manner which was refreshing.