Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

4.9

Excellent★★★★★

Displaying 111 - 120 of 385

Destination

Travel consultant

Review rating

Julie E

Travelled to

Vietnam

5 years ago

★★★★★

Bespoke and a bit complicated but worked like clockwork

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Ratings

Overall

★★★★★

Bespoke and a bit complicated but worked like clockwork

Travel consultant

★★★★★

Dylan Westwood

Very knowledgeable. Listened to route I wanted then made suggestions for transport, experiences, itinerary that would work best. Was happy to make draft programmes then alter plus change hotel bookings even at a later stage to accommodate preferences . He communicated well and in detail and just provided a great service

Accommodation

★★★★★

Good range from budget to luxury but in 95the service and food was fantastic

Value for money

★★★★

Pamela R

Travelled to

Vietnam

4 years 11 months ago

★★★★★

Very efficient and friendly service.

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Ratings

Overall

★★★★★

Very efficient and friendly service.

Travel consultant

★★★★★

Dylan Westwood

Dylan was happy to take on board our requests and answer all our questions. Nothing was too much trouble.

Jesmond M

Travelled to

Vietnam

4 years 10 months ago

★★★★★

Excellent Itinerary, which met our criteria

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Ratings

Overall

★★★★★

Excellent Itinerary, which met our criteria

Travel consultant

★★★★★

Dylan Westwood

Dylan was very friendly,helpful,professional and responsive tou our requirements.

Accommodation

★★

Not impressed with Novatura Dreams

Value for money

★★★★

Mark V

Travelled to

Vietnam

4 years 10 months ago

★★★★★

All arrangements were delivered correctly in-country, with all staff regularly asking us if we were content with ongoing arrangements. Made...

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Ratings

Overall

★★★★★

All arrangements were delivered correctly in-country, with all staff regularly asking us if we were content with ongoing arrangements. Made for an excellent trip as we had full confidence that our itinerary would be completed satisfactorily.

Travel consultant

★★★★★

Charlotte Bower

Charlotte is extremely knowledgeable and gave us the full confidence to book with InsideAsia. Once she understood our requirements, she quickly and efficiently put together an excellent itinerary. The 5 days of trekking in the Pu Luong Reserve was exactly what we were seeking and was the highlight of our holiday. Thank you!!

Accommodation

★★★★

Value for money

★★★★★

Elaine R

Travelled to

Vietnam

4 years 11 months ago

★★★★★

Ran like clock work,everything went according to plan.

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Ratings

Overall

★★★★★

Ran like clock work,everything went according to plan.

Travel consultant

★★★★★

Liam Koehler

Very patient and made sure everything was as we had asked for and then followed up with emails to confirm we were all ok.

Accommodation

★★★★

The hotel in Saigon was a little bit corporate in comparison to the others. The resort on phou quok was a bit isolated

Value for money

★★★★★

Marc O

Travelled to

Vietnam

4 years 11 months ago

★★★★★

Service was beyond five stars... if i were to start a new business...liam koehler would be my first hire

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Ratings

Overall

★★★★★

Service was beyond five stars... if i were to start a new business...liam koehler would be my first hire

Travel consultant

★★★★★

Liam Koehler

Outstanding, efficient ... could teach a course on effective communication

Accommodation

★★★★★

Value for money

★★★★★

Russell & June

Travelled to

Vietnam

4 years 11 months ago

★★★★★

Excellent service from the very first contact, during the holiday and upon our return.

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Ratings

Overall

★★★★★

Excellent service from the very first contact, during the holiday and upon our return.

Travel consultant

★★★★★

Liam Koehler

As above! Liam was very knowledgeable and gave us excellent advice.

Accommodation

★★★★★

Some of our hotel rooms took our breath away!

Value for money

★★★★★

Walter K

Travelled to

Vietnam

4 years 11 months ago

★★★★★

Good communication, good info sheets. Guides were excellent, prompt, knowledgeable.

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Ratings

Overall

★★★★★

Good communication, good info sheets. Guides were excellent, prompt, knowledgeable.

Travel consultant

★★★★★

Amy Tadehara

Amy was very thorough and informative and helpful

Accommodation

★★★★★

Hotels were luxurious and much better than we anticipated.

Value for money

★★★★★

Jonathan S

Travelled to

Vietnam

5 years ago

★★★★★

It was a stunning trip that was well put together and well planned which covered all of the major sites...

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Ratings

Overall

★★★★★

It was a stunning trip that was well put together and well planned which covered all of the major sites, relaxation and active time.

Travel consultant

★★★★★

Liam Koehler

Always on hand for advice and input

Accommodation

★★★★

La Niche D’Angkor was lovely but the toilets next to the pool definitely need renovation and the steps to the first floor were extremely slippery when it rained. alias Villas really need to look at their menu prices and the lack of evening activities or even a bar. I believe that Hyatt should also invest to improve the knowledge of English amongst front line staff.

Value for money

★★★★