Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 111 - 120 of 350

Vietnamese pho
Alison W
Travelled to
5 years 3 months ago
★★★★★

Great itinerary excellent communication logistics worked perfectly.

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Ratings

Overall
★★★★★

Great itinerary excellent communication logistics worked perfectly.

Travel consultant
★★★★★
Charlotte Bower

I felt that Charlotte really understood what we wanted from the trip, and really knew Myanmar well. She was super efficient and responsive, and organised a fabulous family holiday for us.

Vietnamese pho
Wendy B
Travelled to
5 years 3 months ago
★★★★★

Dylan was truly exceptional - knowledgeable, enthusiastic and made me feel that he truly wanted to ensure that my daughter...

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Ratings

Overall
★★★★★

Dylan was truly exceptional - knowledgeable, enthusiastic and made me feel that he truly wanted to ensure that my daughter and I had a memorable trip.

Travel consultant
★★★★★
Dylan Westwood

Please see above comments

Accommodation
★★★★★
Value for money
★★★★★
Hanoi street scene
Wendy L
Travelled to
5 years 4 months ago
★★★★★

Very efficient service from our consultant and we enjoyed an excellent trip, with varied experiences. Very well organised, all went...

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Ratings

Overall
★★★★★

Very efficient service from our consultant and we enjoyed an excellent trip, with varied experiences. Very well organised, all went according to plan, Overall great experience.

Travel consultant
★★★★★
Dylan Westwood

Dylan was very helpful , communicated well and promptly, provided good suggestions, excellent organisation.

Accommodation
★★★★

All very good.

Value for money
★★★★
Busy streets of Hanoi Vietnam
Pamela G
Travelled to
5 years 5 months ago
★★★★★

Amazing helpful service

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Ratings

Overall
★★★★★

Amazing helpful service

Travel consultant
★★★★★
Liam Koehler

Very helpful and efficient

Accommodation
★★★★★

aLL EXCELLENT

Value for money
★★★★★
Kay W
Travelled to
5 years 5 months ago
★★★★★

Had an amazing time. Everything went exactly as planned.

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Ratings

Overall
★★★★★

Had an amazing time. Everything went exactly as planned.

Travel consultant
★★★★★
Liam Koehler

Very quick to respond and planned the trip just as we wanted it.

Accommodation
★★★★★

Beautiful hotels and very friendly staff thoughout.

Value for money
★★★★★
A woman tends rice crop in Northern Vietnam
Michael B
Travelled to
5 years 6 months ago
★★★★★

As a previous customer of Inside Japan it was great to see the same level of service and product knowledge...

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Ratings

Overall
★★★★★

As a previous customer of Inside Japan it was great to see the same level of service and product knowledge from Inside Asia

Travel consultant
★★★★★
Dylan Westwood

Responsive to our needs and a pleasure to deal with from start to finish

Accommodation
★★★★

All first class. The airconditioning at the Alba Spa Hotel in Hue could do with renewal / servicing

Value for money
★★★★★
Con Dao beach
Nicolas R
Travelled to
5 years 6 months ago
★★★★★

Wonderful itinerary, very good hotels, guides and drivers.

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Ratings

Overall
★★★★★

Wonderful itinerary, very good hotels, guides and drivers.

Travel consultant
★★★★★
Charlotte Bower

Accommodated our wishes and preferences perfectly.

Accommodation
★★★★★

Most of the hotels exceeded our expectations.

Value for money
★★★★★
Terraced rice landscape of northern Vietnam
Pat O
Travelled to
5 years 6 months ago
★★★★★

The trip was so well organised by Dylan. It had everything we'd asked for and a whole lot more. Everything...

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Ratings

Overall
★★★★★

The trip was so well organised by Dylan. It had everything we'd asked for and a whole lot more. Everything went like clockwork, guides and drivers were always early and service everywhere was impeccable. Our tour encompassed so many different modes of transport and some really great hotels and was paced perfectly. Our pack of things to do in our free time was extremely useful too.

Travel consultant
★★★★★
Dylan Westwood

Dylan was great from our initial consultation and finding out what we wanted to see and our interests etc to tweaking our itinerary until we were totally satisfied. He was always extremely friendly and helpful and clearly wanted to make our holiday an iconic experience for us which it was!

Accommodation
★★★★★

The location of every hotel was spot on! Service brilliant, food always good with good choice. Our home stay was 5 star by our rating which was a real surprise. And our medium rating hotel in Saigon did a wonderful free afternoon tea every day!

Value for money
★★★★★
Aerial view of Ha Giang mountain landscape
Barbara H
Travelled to
5 years 7 months ago
★★★★★

Our Vietnam trip was just what we'd hoped for. Actually - it was better! Liam developed an itinerary that exactly...

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Ratings

Overall
★★★★★

Our Vietnam trip was just what we'd hoped for. Actually - it was better! Liam developed an itinerary that exactly matched what we were after.

Travel consultant
★★★★★
Liam Koehler

Liam really listened to what we wanted and produced an itinerary that matched perfectly, flexing things as requested as the plans developed. Very timely communication as well. We were always entirely confident in the arrangements being made.

Accommodation
★★★★

We preferred some accommodation to others but the standard was as expected throughout, and sometimes above.

Value for money
★★★★
Vietnamese pho
Anne K
Travelled to
5 years 7 months ago
★★★★★

Attention to detail from Dylan

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Ratings

Overall
★★★★★

Attention to detail from Dylan

Travel consultant
★★★★★
Dylan Westwood

Dylan was excellent

Accommodation
★★★★★
Value for money
★★★★★