Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 121 - 130 of 393

Limestone karts in Halong Bay Vietnam
Jesmond M
Travelled to
4 years 11 months ago
★★★★★

Excellent Itinerary, which met our criteria

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Ratings

Overall
★★★★★

Excellent Itinerary, which met our criteria

Travel consultant
★★★★★
Dylan Westwood

Dylan was very friendly,helpful,professional and responsive tou our requirements.

Accommodation
★★

Not impressed with Novatura Dreams

Value for money
★★★★
Vietnamese pho
Mark V
Travelled to
4 years 11 months ago
★★★★★

All arrangements were delivered correctly in-country, with all staff regularly asking us if we were content with ongoing arrangements. Made...

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Ratings

Overall
★★★★★

All arrangements were delivered correctly in-country, with all staff regularly asking us if we were content with ongoing arrangements. Made for an excellent trip as we had full confidence that our itinerary would be completed satisfactorily.

Travel consultant
★★★★★
Charlotte Bower

Charlotte is extremely knowledgeable and gave us the full confidence to book with InsideAsia. Once she understood our requirements, she quickly and efficiently put together an excellent itinerary. The 5 days of trekking in the Pu Luong Reserve was exactly what we were seeking and was the highlight of our holiday. Thank you!!

Accommodation
★★★★
Value for money
★★★★★
Exterior of Hue's Imperial Tombs
Elaine R
Travelled to
5 years ago
★★★★★

Ran like clock work,everything went according to plan.

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Ratings

Overall
★★★★★

Ran like clock work,everything went according to plan.

Travel consultant
★★★★★
Liam Koehler

Very patient and made sure everything was as we had asked for and then followed up with emails to confirm we were all ok.

Accommodation
★★★★

The hotel in Saigon was a little bit corporate in comparison to the others. The resort on phou quok was a bit isolated

Value for money
★★★★★
Some mountains
Marc O
Travelled to
5 years ago
★★★★★

Service was beyond five stars... if i were to start a new business...liam koehler would be my first hire

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Ratings

Overall
★★★★★

Service was beyond five stars... if i were to start a new business...liam koehler would be my first hire

Travel consultant
★★★★★
Liam Koehler

Outstanding, efficient ... could teach a course on effective communication

Accommodation
★★★★★
Value for money
★★★★★
Hanoi's train street
Russell & June
Travelled to
5 years ago
★★★★★

Excellent service from the very first contact, during the holiday and upon our return.

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Ratings

Overall
★★★★★

Excellent service from the very first contact, during the holiday and upon our return.

Travel consultant
★★★★★
Liam Koehler

As above! Liam was very knowledgeable and gave us excellent advice.

Accommodation
★★★★★

Some of our hotel rooms took our breath away!

Value for money
★★★★★
A longboat paddling through karst landscape in Ninh Binh in Vietnam
Walter K
Travelled to
5 years ago
★★★★★

Good communication, good info sheets. Guides were excellent, prompt, knowledgeable.

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Ratings

Overall
★★★★★

Good communication, good info sheets. Guides were excellent, prompt, knowledgeable.

Travel consultant
★★★★★
Amy Tadehara

Amy was very thorough and informative and helpful

Accommodation
★★★★★

Hotels were luxurious and much better than we anticipated.

Value for money
★★★★★
Night time street scene in Ho Chi Minh City
Jonathan S
Travelled to
5 years 1 month ago
★★★★★

It was a stunning trip that was well put together and well planned which covered all of the major sites...

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Ratings

Overall
★★★★★

It was a stunning trip that was well put together and well planned which covered all of the major sites, relaxation and active time.

Travel consultant
★★★★★
Liam Koehler

Always on hand for advice and input

Accommodation
★★★★

La Niche D’Angkor was lovely but the toilets next to the pool definitely need renovation and the steps to the first floor were extremely slippery when it rained. alias Villas really need to look at their menu prices and the lack of evening activities or even a bar. I believe that Hyatt should also invest to improve the knowledge of English amongst front line staff.

Value for money
★★★★
Rice paddies in Northern Vietnam
Valerie G
Travelled to
5 years 1 month ago
★★★★★

Very good

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Ratings

Overall
★★★★★

Very good

Travel consultant
★★★★★
Dylan Westwood

Very good.suggested an itinery and hotels which suited us very well

Accommodation
★★★★★

All accommodation lovely.only niggle was we were worried about mosquitos in the outside bathroom in the mekon delta if we had to get up in the night

Value for money
★★★★★
Artisan coffee shop in Saigon
Betsy H
Travelled to
5 years 1 month ago
★★★★★

Outstanding service both before the trip began, and from the folks we worked with in Vietnam.

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Ratings

Overall
★★★★★

Outstanding service both before the trip began, and from the folks we worked with in Vietnam.

Travel consultant
★★★★★
Amy Tadehara

Amy was excellent with follow-up, provided assistance with questions and perpetual tweaking we did with itineraries, and perhaps most especially was very good at listening to my list of wants and converting them into action - hotel, tours, etc.

Accommodation
★★★★★

The road in front of the Essence Hotel is closed to vehicle traffic in the evening of Fri-Sat-Sun, so we needed to walk a couple blocks to get the ride to the airport. The party scene in front of the hotel is pretty wild -- I loved it because I had a back side bedroom so didn't hear a thing... but something to consider for some guests.

Value for money
★★★★★
Rice farming in Hoi An
Maureen L
Travelled to
5 years 1 month ago
★★★★★

We were extremely satisfied with all the arrangements organised for us. Everything ran smoothly. We had a fantastic guide and...

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Ratings

Overall
★★★★★

We were extremely satisfied with all the arrangements organised for us. Everything ran smoothly. We had a fantastic guide and driver providing another side to our experience that we would never have had if we were travelling on our own.

Travel consultant
★★★★★
Liam Koehler

I think the rating speaks for itself.

Accommodation
★★★★

As above. 3b

Value for money
★★★★