Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

4.9
Excellent★★★★★

Displaying 121 - 130 of 385

Artisan coffee shop in Saigon
Betsy H
Travelled to
Vietnam
5 years ago
★★★★★

Outstanding service both before the trip began, and from the folks we worked with in Vietnam.

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Ratings

Overall
★★★★★

Outstanding service both before the trip began, and from the folks we worked with in Vietnam.

Travel consultant
★★★★★
Amy Tadehara

Amy was excellent with follow-up, provided assistance with questions and perpetual tweaking we did with itineraries, and perhaps most especially was very good at listening to my list of wants and converting them into action - hotel, tours, etc.

Accommodation
★★★★★

The road in front of the Essence Hotel is closed to vehicle traffic in the evening of Fri-Sat-Sun, so we needed to walk a couple blocks to get the ride to the airport. The party scene in front of the hotel is pretty wild -- I loved it because I had a back side bedroom so didn't hear a thing... but something to consider for some guests.

Value for money
★★★★★
Rice farming in Hoi An
Maureen L
Travelled to
Vietnam
5 years ago
★★★★★

We were extremely satisfied with all the arrangements organised for us. Everything ran smoothly. We had a fantastic guide and...

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Ratings

Overall
★★★★★

We were extremely satisfied with all the arrangements organised for us. Everything ran smoothly. We had a fantastic guide and driver providing another side to our experience that we would never have had if we were travelling on our own.

Travel consultant
★★★★★
Liam Koehler

I think the rating speaks for itself.

Accommodation
★★★★

As above. 3b

Value for money
★★★★
Vietnamese pho
Alison W
Travelled to
Vietnam
5 years 3 months ago
★★★★★

Great itinerary excellent communication logistics worked perfectly.

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Ratings

Overall
★★★★★

Great itinerary excellent communication logistics worked perfectly.

Travel consultant
★★★★★
Charlotte Bower

I felt that Charlotte really understood what we wanted from the trip, and really knew Myanmar well. She was super efficient and responsive, and organised a fabulous family holiday for us.

A longboat paddling through karst landscape in Ninh Binh in Vietnam
Jill & Joe
Travelled to
Vietnam
5 years 3 months ago
★★★★

Everything went well, a brilliant holiday, with no worries or problems

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Ratings

Overall
★★★★

Everything went well, a brilliant holiday, with no worries or problems

Travel consultant
★★★★★
Dylan Westwood

Dylan responded to our enquiries and amendments quickly and efficiently.

Vietnamese pho
Wendy B
Travelled to
Vietnam
5 years 3 months ago
★★★★★

Dylan was truly exceptional - knowledgeable, enthusiastic and made me feel that he truly wanted to ensure that my daughter...

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Ratings

Overall
★★★★★

Dylan was truly exceptional - knowledgeable, enthusiastic and made me feel that he truly wanted to ensure that my daughter and I had a memorable trip.

Travel consultant
★★★★★
Dylan Westwood

Please see above comments

Accommodation
★★★★★
Value for money
★★★★★
Hanoi street scene
Wendy L
Travelled to
Vietnam
5 years 4 months ago
★★★★★

Very efficient service from our consultant and we enjoyed an excellent trip, with varied experiences. Very well organised, all went...

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Ratings

Overall
★★★★★

Very efficient service from our consultant and we enjoyed an excellent trip, with varied experiences. Very well organised, all went according to plan, Overall great experience.

Travel consultant
★★★★★
Dylan Westwood

Dylan was very helpful , communicated well and promptly, provided good suggestions, excellent organisation.

Accommodation
★★★★

All very good.

Value for money
★★★★
Busy streets of Hanoi Vietnam
Pamela G
Travelled to
Vietnam
5 years 5 months ago
★★★★★

Amazing helpful service

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Ratings

Overall
★★★★★

Amazing helpful service

Travel consultant
★★★★★
Liam Koehler

Very helpful and efficient

Accommodation
★★★★★

aLL EXCELLENT

Value for money
★★★★★
Kay W
Travelled to
Vietnam
5 years 5 months ago
★★★★★

Had an amazing time. Everything went exactly as planned.

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Ratings

Overall
★★★★★

Had an amazing time. Everything went exactly as planned.

Travel consultant
★★★★★
Liam Koehler

Very quick to respond and planned the trip just as we wanted it.

Accommodation
★★★★★

Beautiful hotels and very friendly staff thoughout.

Value for money
★★★★★
A woman tends rice crop in Northern Vietnam
Michael B
Travelled to
Vietnam
5 years 6 months ago
★★★★★

As a previous customer of Inside Japan it was great to see the same level of service and product knowledge...

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Ratings

Overall
★★★★★

As a previous customer of Inside Japan it was great to see the same level of service and product knowledge from Inside Asia

Travel consultant
★★★★★
Dylan Westwood

Responsive to our needs and a pleasure to deal with from start to finish

Accommodation
★★★★

All first class. The airconditioning at the Alba Spa Hotel in Hue could do with renewal / servicing

Value for money
★★★★★
Con Dao beach
Nicolas R
Travelled to
Vietnam
5 years 6 months ago
★★★★★

Wonderful itinerary, very good hotels, guides and drivers.

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Ratings

Overall
★★★★★

Wonderful itinerary, very good hotels, guides and drivers.

Travel consultant
★★★★★
Charlotte Bower

Accommodated our wishes and preferences perfectly.

Accommodation
★★★★★

Most of the hotels exceeded our expectations.

Value for money
★★★★★