Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 221 - 230 of 385

Monks walking under arches in Salay
Marta
7 years 1 month ago
★★★★★

The trip was very well organised by our consultant who was very helpful and knew what we really wanted to...

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Ratings

Overall
★★★★★

The trip was very well organised by our consultant who was very helpful and knew what we really wanted to do.

Travel consultant
★★★★★
Charlotte Bower

Charlotte was always very helpful, we talked several times and she responded numerous emails. It was our first time in South East Asia so we had doubts. She was always there to advise.

Cycling along the banks of the Thu Bon River near Hoi An
Grant J
Travelled to
7 years 1 month ago
★★★★★

The service from the onset was first rate in terms of both organisation and support from the company. The whole...

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Ratings

Overall
★★★★★

The service from the onset was first rate in terms of both organisation and support from the company. The whole trip ran very smoothly with fantastic accommodation throughout.

Travel consultant
★★★★★
Liam Koehler

Easily accessible when ever we had any queries either by phone or email.

Accommodation
★★★★★

All the accommodation was first rate with excellent rooms and cabins.

Value for money
★★★★★
Sunset in Halong Bay
Paul T
Travelled to
7 years 1 month ago
★★★★★

Great service from your whole team. By email or phone if we were at home or in country

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Ratings

Overall
★★★★★

Great service from your whole team. By email or phone if we were at home or in country

Travel consultant
★★★★★
Enfys Maloney

Enfys asked the right questions to guide us through the booking process. We felt we had value for money. Quick to reply to queries.

Accommodation
★★★★★

They were all really well located within each area we visited. The slight let down was the cabin on our Halong bay cruise which was tired and in need of some TLC. The entire bathroom flooded when we had a shower and the A.C. unit constantly dripped water in the bedroom.

Value for money
★★★★★
Some mountains
Matt G
Travelled to
7 years ago
★★★★★

Our experience both before departure and in Vietnam was excellent.

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Ratings

Overall
★★★★★

Our experience both before departure and in Vietnam was excellent.

Travel consultant
★★★★★
Liam Koehler

Excellent knowledge of how long to spend in each place and really good at suggesting things to do in each location.

Accommodation
★★★★

All rooms we booked were really good apart from the room at Mango Home which was really basic. We had asked for 'the next room up' for our other bookings so not sure why we didn't have this room at Mango Home. The bathrooms give you the impression that they can't be cleaned properly because they are in desperate need of renovation. Otherwise Mango Home was a lovely experience.

Value for money
★★★★★
Pictures in a Hanoi modern art gallery
Elizabeth B
Travelled to
7 years 1 month ago
★★★★★

We had an amazing time in Cambodia. The itinerary that Liam put together for us was exactly what we were...

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Ratings

Overall
★★★★★

We had an amazing time in Cambodia. The itinerary that Liam put together for us was exactly what we were after. Particular highlights included the Vespa food tour in Siem Riep and the cycling trip in Battambang. We really felt like we got to see so much more of Cambodia then if we'd travelled independently - and it was an unexpected pleasure to be there during Pchum Ben. Our guides were so friendly and helpful. It was the highlight of our trip.

Travel consultant
★★★★★
Liam Koehler

Liam was immensely helpful and easy to contact. He listened to what we wanted from the holiday and provided us with something that was pretty much spot on first try. It was also great to have the brief contact during the holiday - much appreciated.

Accommodation
★★★★★
Value for money
★★★★
Bridge to Mai Chau
Anne
Travelled to
7 years 1 month ago
★★★★★

Usually we arrange our own trips, so we weren't initially very sure they would be able to do what we...

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Ratings

Overall
★★★★★

Usually we arrange our own trips, so we weren't initially very sure they would be able to do what we wanted. However, everything was efficiently organised, hotels were of a high standard, and tour guides were always in place when they were meant to be and were informative and friendly. A very professional service all round.

Travel consultant
★★★★★
Liam Koehler

Liam took the time to find out what we were interested in doing, and made helpful suggestions to ensure the trip gave us the experience we were looking for.

Accommodation
★★★★★

The accommodation was excellent everywhere. Favourite was La Residence in Hue, but we also liked the hotel in Hanoi (really good service and an excellent restaurant) and in Hoi An. Both overnight cruises were excellent

Value for money
★★★★★
Girl on boat in Mekong Delta
Megan A
Travelled to
7 years 2 months ago
★★★★★

We couldn't have been happier,the firm really know the country, offer high standards of organisation, personalisation and friendliness. The holiday...

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Ratings

Overall
★★★★★

We couldn't have been happier,the firm really know the country, offer high standards of organisation, personalisation and friendliness. The holiday itself was the best experience I've ever had on a holiday. We loved every single tour, hotel and minute we were out there. It's made us want to visit Indochina and Asia much more. I can't put in to words how incredible the honeymoon was.

Travel consultant
★★★★★
Charlotte Bower

Charlotte was fantastic. We bothered her for months, trying to get the tour just right, adding trips, taking them away and changing little details, but nothing was too much trouble. In the end she's created a honeymoon that I couldn't have wished for more.

Accommodation
★★★★★

The hotels were fabulous, especially in Hoi An. The Almanity was something else.

Value for money
★★★★★
A local chef takes shows off produce at a market in Vietnam
Micheka
Travelled to
7 years 2 months ago
★★★★★

It has been our first trip arranged with a travel agency and we were a little bit skeptic, but everything...

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Ratings

Overall
★★★★★

It has been our first trip arranged with a travel agency and we were a little bit skeptic, but everything had been perfectly planned. We were able to customize a list of things we wanted to do and see with enthusiastic and helpful guides. Hotel accomodations were wonderful.

Travel consultant
★★★★★
Enfys Maloney

Enfys has been great! Every suggestion she made was excellent, as she considered our budget, and personal likes.The itinerary she puts together was flawless.

Accommodation
★★★★★
Value for money
★★★★★
Con Dao beach
Lesley N
Travelled to
7 years 2 months ago
★★★★★

Your service was fantastic! Everything from the advice you offered to us before and during our booking, the extremely clear...

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Ratings

Overall
★★★★★

Your service was fantastic! Everything from the advice you offered to us before and during our booking, the extremely clear paperwork and itinerary, the quality of the hotels and in particular the tour guides were all superb! Really couldn't fault it

Travel consultant
★★★★★
Liam Koehler

Liam was superb. He gave us lots of honest help and advice and was really helpful arranging additional tour guides whilst we were out on holiday. He also responded to emails and phonecalls promptly.

Terraced rice landscape of northern Vietnam
David P
Travelled to
7 years 4 months ago
★★★★★

Trip was marvellous. Programme exceeded expectations.

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Ratings

Overall
★★★★★

Trip was marvellous. Programme exceeded expectations.

Travel consultant
★★★★★
Liam Koehler