Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 231 - 240 of 385

A local chef takes shows off produce at a market in Vietnam
Adrian F
Travelled to
7 years 4 months ago
★★★★★

As with our previous trips organised through InsideAsia the service demonstrated an excellent level of insight based on the first...

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Ratings

Overall
★★★★★

As with our previous trips organised through InsideAsia the service demonstrated an excellent level of insight based on the first hand experiences of the Inside team. As always, often it's the little-big things that make all of the difference such as guides who go above and beyond, to the arrival of breakfast on a tuk-tuk to a remote temple when we weren't expecting it!

Travel consultant
★★★★★
Liam Koehler

Liam was always on hand with practical advice from the initial tailoring of the itinerary to meet our specific likes and preferences through to the tweaks along the way and assisting with in country changes. His personal experience and knowledge was invaluable for this, our first trip to Vietnam and Cambodia.

Accommodation
★★★★

Comments provided to Liam directly

Value for money
★★★★
Farming with buffalo in Triem Tay village, near Hoi An
R C
Travelled to
7 years 4 months ago
★★★★★

Very good.

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Ratings

Overall
★★★★★

Very good.

Travel consultant
★★★★★
Liam Koehler

Very helpful and patient. Replied promptly to all my queries. Kept us well informed.

Accommodation
★★★★

All the accommodation was of a very good standard. There was a slight mix up over which hotel we were staying in in Hanoi as the guide on the ground was working off an old itinerary but it was quickly rectified.

Value for money
★★★★
On the water in Ninh Binh
Frances F
Travelled to
7 years 5 months ago
★★★★★

Very well organised.

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Ratings

Overall
★★★★★

Very well organised.

Travel consultant
★★★★★
Liam Koehler

Lots of good suggestions and took on board our preferences to put together a perfect itinerary. Also replied promptly to last minute queries!

Accommodation
★★★★★
Value for money
★★★★
Surfing at sunset in Mui Ne
Carol L
Travelled to
7 years 5 months ago
★★★★★

We had a memorable experience. The fact that our guides were prepared to share their personal stories and give information...

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Ratings

Overall
★★★★★

We had a memorable experience. The fact that our guides were prepared to share their personal stories and give information about 'normal life' enhanced our trip enormously.

Travel consultant
★★★★★
Enfys Maloney

Well informed, responsive, clear communication. Enfys followed up on our enquiry promptly. Emails seemed personal, rather than 'cut and paste'. I would recommend her and Inside Vietnam

Accommodation
★★★★★

Warm welcome and helpful service at all three hotels. We were glad that we chose small 'local' hotels and avoided international brands.

Value for money
★★★★★
Floating market on the Mekong Delta
K E
Travelled to
7 years 6 months ago
★★★★★

Superb service offering - your travel consultants' personal experiences of the country are invaluable, the standard of guides used, and...

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Ratings

Overall
★★★★★

Superb service offering - your travel consultants' personal experiences of the country are invaluable, the standard of guides used, and accommodation offered, together with the extremely well thought through itineries ensure a fantastic, memorable trip.

Travel consultant
★★★★★
Liam Koehler

From the moment of first speaking with Liam, we received suberb service - excellent advice about travel and trekking options in the North of Vietnam, realistic travel times between areas of interest and affordable options for our budget. The itinery we received was spot-on!

Some mountains
Linda F
Travelled to
7 years 6 months ago
★★★★★

Booking our trip was easy, everything taken care of.

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Ratings

Overall
★★★★★

Booking our trip was easy, everything taken care of.

Travel consultant
★★★★★
Enfys Maloney
Accommodation
★★★★★

Other than La Residence Watbo Siem Reap it was great

Value for money
★★★★
Surfing at sunset in Mui Ne
Sarah G
Travelled to
7 years 7 months ago
★★★★★

Firstly, Charlotte is brilliant. She put together a great tour for me that built in the perfect amount of relaxation...

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Ratings

Overall
★★★★★

Firstly, Charlotte is brilliant. She put together a great tour for me that built in the perfect amount of relaxation and cultural insights and was also mindful of me being a woman travelling alone. Throughout I felt very comfortable and safe.

Travel consultant
★★★★★
Charlotte Bower

Charlotte takes time to really understand my requirements. She also makes great suggestions to both maximise the time available, stretching ideas and generating other opportunities

Accommodation
★★★★
Value for money
★★★★
Mountains of Sapa
Sarah G
Travelled to
7 years 7 months ago
★★★★★

Firstly, Charlotte is brilliant. She put together a great tour for me that built in the perfect amount of relaxation...

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Ratings

Overall
★★★★★

Firstly, Charlotte is brilliant. She put together a great tour for me that built in the perfect amount of relaxation and cultural insights and was also mindful of me being a woman travelling alone. Throughout I felt very comfortable and safe.

Travel consultant
★★★★★
Charlotte Bower

Charlotte takes time to really understand my requirements. She also makes great suggestions to both maximise the time available, stretching ideas and generating other opportunities

Accommodation
★★★★
Value for money
★★★★
Imperial Hue
Stephen L
Travelled to
7 years 7 months ago
★★★★★

Very good advice prior and during our trip.

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Ratings

Overall
★★★★★

Very good advice prior and during our trip.

Travel consultant
★★★★★
Charlotte Bower
Accommodation
★★★★

Well picked locations and very comfortable

Value for money
★★★★★
Girl on boat in Mekong Delta
Turner
Travelled to
7 years 8 months ago
★★★★

I would have given excellent but we felt the recommendation of driving from prom Penh wasn't suitable. We only had...

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Ratings

Overall
★★★★

I would have given excellent but we felt the recommendation of driving from prom Penh wasn't suitable. We only had 20 hours in pnomh Penh, really not long enough and then the drive to Battambang took around 7 hours. We didn't have time to visit the mountainous viewing spot on the way and had to postpone our bike tour to the next day so we had to do a short version of it. And then that knocked back our Siem Reap tour. Not that it mattered as the guide efficiently made all the changes. Would also have liked to visit the floating market on lake tonle as we passed so nearby.

Travel consultant
★★★★★
Vicky Garnett

Efficient, prompt, great to receive email half way through

Our hotel in Saigon was a bit too far out of the centre. The pool of the hotel in Battambang was too dirty to go in the heritage suites in Siem Reap were fantastic! Also loved tam cric in Niamh bins and Hoi An chic in Hoi An.

Value for money
★★★★