Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 261 - 270 of 350

Aerial view of lake in Hpa-An
Paul
8 years 8 months ago
★★★★★

Loved it - very grateful for a superb couple of weeks.

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Ratings

Overall
★★★★★

Loved it - very grateful for a superb couple of weeks.

Travel consultant
★★★★★
Charlotte Bower

Very friendly and helpful.... We did change things quite a few times during the planning of the trip - getting to the Death Railway, changing our booking at the Golden Rock,adding another night at Hpa An, adding the giant reclining buddah near Mawlymayne etc etc and all these requests were handled brilliantly. We realise we must have been frustrating changing stuff a lot but it was all processed quickly and in a very friendly way. Many thanks - appreciate your help with all our requests. It was worth it as every change worked out brilliantly.

Accommodation
★★★★★

We were generally pleasantly surprised with the standard of accomodation - better than we expected. None would change Sterling and on a couple of occasions when Credit Card machine didnt work we were almost a bit stuck.... The Hotel Bagan King publish pictures of all their guests on their Facebook page which is possibly a bit odd - but it was a great hotel nevertheless.

Value for money
★★★★
Information pack
★★★★★
Russell
8 years 8 months ago
★★★★★

See email

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Ratings

Overall
★★★★★

See email

Travel consultant
★★★★★
Charlotte Bower

See email

Exploring Ninh Binh on a Sampan boat
Jim P
Travelled to
8 years 9 months ago
★★★★★

Excellent planning of sights and experiences,enhanced by exceptional guides

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Ratings

Overall
★★★★★

Excellent planning of sights and experiences,enhanced by exceptional guides

Travel consultant
★★★★★
Charlotte Bower

We gave her a time frame and a few things we had to see and let her plan the rest

Accommodation
★★★★★

All were modern, clean. Some were very unique in location and services. All in areas you are not uncomfortable walking out the door

Value for money
★★★★★
A local chef takes shows off produce at a market in Vietnam
Jackie A
Travelled to
8 years 9 months ago
★★★★★

The tour representatives were very helpful,

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Ratings

Overall
★★★★★

The tour representatives were very helpful,

Travel consultant
★★★★★
Charlotte Bower

Very helpful

Close up of Ho Chi Minh City church
Nigel T
Travelled to
8 years 9 months ago
★★★★★

Very interesting and enjoyable trip. Everything worked well with personable and knowledgeable guides on time everywhere to assist. Well done.

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Ratings

Overall
★★★★★

Very interesting and enjoyable trip. Everything worked well with personable and knowledgeable guides on time everywhere to assist. Well done.

Travel consultant
★★★★★
Vicky Garnett
Accommodation
★★★★

We felt that Almanity Hoi An was not as good as other hotels on the trip. It lacxked a certain comfort and the hard sell to use their recommended partners was unwelcome.

Value for money
★★★★
Sunset in Halong Bay
Jefferson
Travelled to
8 years 10 months ago
★★★★★

All excellent.

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Ratings

Overall
★★★★★

All excellent.

Travel consultant
★★★★★
Charlotte Bower

Excellent, very supportive.

Accommodation
★★★★

very much liked choice and location of hotels

Value for money
★★★★★
Hanoi's train street
Sarah G
Travelled to
8 years 9 months ago
★★★★★

So helpful, responsive and informed

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Ratings

Overall
★★★★★

So helpful, responsive and informed

Travel consultant
★★★★★
Charlotte Bower

Really great, loved Charlotte's enthusiasm, sound advice and solid recommendations tailored to my areas of interest

Accommodation
★★★★

As per my note above, I was a little disappointed by the replacement / changed accommodation in Luang Prabang due predominantly a lack of a swimming pool and not great bar / restaurant. By contrast the Champasak River Resort was exceptional and I loved it. Siem Reap Wat Bo Residence was a gem of a find.

Value for money
★★★★
Girl on boat in Mekong Delta
Sarah G
Travelled to
8 years 9 months ago
★★★★★

So helpful, responsive and informed

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Ratings

Overall
★★★★★

So helpful, responsive and informed

Travel consultant
★★★★★
Charlotte Bower

Really great, loved Charlotte's enthusiasm, sound advice and solid recommendations tailored to my areas of interest

Accommodation
★★★★

As per my note above, I was a little disappointed by the replacement / changed accommodation in Luang Prabang due predominantly a lack of a swimming pool and not great bar / restaurant. By contrast the Champasak River Resort was exceptional and I loved it. Siem Reap Wat Bo Residence was a gem of a find.

Value for money
★★★★
Night time street scene in Ho Chi Minh City
Terry S
Travelled to
8 years 10 months ago
★★★★★

Fabulous service with expert advice and people available to discuss our requirements

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Ratings

Overall
★★★★★

Fabulous service with expert advice and people available to discuss our requirements

Travel consultant
★★★★★
Charlotte Bower

Very knowledgeable, friendly and available

Accommodation
★★★★★

The hotels chosen were a mix of large chain hotels in the big cities ( Sofitel/Hilton) and boutique hotels. All were excellent. We had a number of upgrades, which was fab.

Value for money
★★★★★
Busy streets of Hanoi Vietnam
Gill P
Travelled to
8 years 10 months ago
★★★★★

All the arrangements went perfectly, guides, transfers, hotels, flights

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Ratings

Overall
★★★★★

All the arrangements went perfectly, guides, transfers, hotels, flights

Travel consultant
★★★★★
Charlotte Bower

Well done Charlotte for suggesting that we stay in town at Hoi An and not at the beach because the weather could be iffy in January, and it was! Also good suggestion to tweak the itinerary so that we could be in Hoi An for the full moon lantern festival. It wasn't her fault that rain meant that it didn't happen!!

Accommodation
★★★★★
Value for money
★★★★★