Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 321 - 330 of 385

A bridge across Vietnamese river
Chris D
Travelled to
9 years 9 months ago
★★★★

Overall a very good experience and great value for our money. There were a few minor things we would change...

Read full review

Ratings

Overall
★★★★

Overall a very good experience and great value for our money. There were a few minor things we would change and rate the overall experience at 90.

Travel consultant
★★★★★
Enfys Huws
Accommodation
★★★★★
Value for money
★★★★★
Sunset in Halong Bay
Val H
Travelled to
9 years 9 months ago
★★★★★

Although our trip was arranged at fairly short notice( and with a very basic knowledge of Vietnam & Cambodia on...

Read full review

Ratings

Overall
★★★★★

Although our trip was arranged at fairly short notice( and with a very basic knowledge of Vietnam & Cambodia on our part)everything went to plan beautifully & we had a really marvellous time with the absolute minimum of effort on our part!

Travel consultant
★★★★★
Enfys Huws

We had a slight hiccup with one of our hotels during the trip. I emailed Enfys & everything was resolved pretty well immediately & to our satisfaction.

Accommodation
★★★★

All the hotels chosen were excellent. We had one slight hiccup with building works& after an email to Enfys we were moved to alternative & better accommodation - it was done with utmost speed & courtesy & we were so pleased with the way it was all dealt with.

Value for money
★★★★★
Daniel F
Travelled to
9 years 9 months ago
★★★★★

It was a very well arranged itinerary. The hotels were good. Overall very happy and would definitely consider travelling again...

Read full review

Ratings

Overall
★★★★★

It was a very well arranged itinerary. The hotels were good. Overall very happy and would definitely consider travelling again with your company.As an aside, the section on on getting Visas on your website was very useful.

Travel consultant
★★★★★
Enfys Huws

I booked extremely late, and had to change the dates once - but it was all handled very professionally which was very much appreciated.

Accommodation
★★★★

Good. We had a slightly unusual request to have 1 room booked with 3 people. This was handled well, although in the last hotel we upgraded to a suite after we arrived as it was a bit small.

Value for money
★★★★
Vietnam - Hanoi - Street - David Lovejoy
Jane B
Travelled to
10 years ago
★★★★★

It was a fantastic trip, everything went to plan and all our expectations were met, or exceeded!

Read full review

Ratings

Overall
★★★★★

It was a fantastic trip, everything went to plan and all our expectations were met, or exceeded!

Travel consultant
★★★★★
Enfys Huws

Friendly, knowledgable and great to do business with.

Sunset in Halong Bay
Melford G
Travelled to
10 years ago
★★★★★

Essence Hotel Hanoi suite accommodation was good and staff were very helpful and friendly. The guide was Jo, very good.Halong...

Read full review

Ratings

Overall
★★★★★

Essence Hotel Hanoi suite accommodation was good and staff were very helpful and friendly. The guide was Jo, very good.Halong Bay trip on Bhaya Clasic Cruise, food, suite and staff were excellent. Hue, great guide and good hotel, Pilgrimage Village.Bike tour in Hoi An with Flower was good fun but got tummy bug from Historic Hotel.Cambodian trip was well worth it and Nak was a great guide.Enjoyed the trip on the Mekong river and Ho Chi Minh City.Well worth doing the private guided tour.

Travel consultant
★★★★★
Enfys Huws

Enfys spent a lot of time getting the trip organised to fit in with our requirements. She may have done it a number of times, but made it feel special for us.

Accommodation
★★★★
Value for money
★★★★
Vietnam noodle soup
Alison B
Travelled to
9 years 9 months ago
★★★★★

Very happy.

Read full review

Ratings

Overall
★★★★★

Very happy.

Travel consultant
★★★★★
Enfys Huws

Enfys was excellent - thank you. The hotels selected were wonderful.

Hanoi street scene
Chris K
Travelled to
9 years 10 months ago
★★★★★

Everything was very well organised

Read full review

Ratings

Overall
★★★★★

Everything was very well organised

Travel consultant
★★★★★
Tom Weston

Tom our travel consultant was good to deal with, knowledgeable and suggested a very interesting 3 week long itinerary which he fitted around our chosen 7 day Mekong river cruise by Pandaw.

Accommodation
★★★★

Certain rooms at the Boutique hotel in Hoi An will be affected by communist loudspeaker noise at 5.30am/ 6am

Value for money
★★★★
Cycling along the banks of the Thu Bon River near Hoi An
Ann F
Travelled to
9 years 10 months ago
★★★

I was disappointed with the tour when I realised that there were tribes to visit, more animals to study and...

Read full review

Ratings

Overall
★★★

I was disappointed with the tour when I realised that there were tribes to visit, more animals to study and parts of the country I could have got special permission to travel in

Travel consultant
★★★★
Tom Weston

Efficient and certain

Accommodation
★★★★★
Value for money
★★★
Girl on boat in Mekong Delta
Roger M
Travelled to
9 years 9 months ago
★★★★★

Very satisfied in that all arrangements went smoothly and the trip ibcluded greqat and interesting variation

Read full review

Ratings

Overall
★★★★★

Very satisfied in that all arrangements went smoothly and the trip ibcluded greqat and interesting variation

Travel consultant
★★★★★
Enfys Huws

Kept in good contact and gave excelllent pre trip advice according to our wishes

Accommodation
★★★★
Value for money
★★★★★
Rice terraces at Pu Luong
Neil R
Travelled to
9 years 10 months ago
★★★★★

The service we received from the companies and the local guides was excellent..

Read full review

Ratings

Overall
★★★★★

The service we received from the companies and the local guides was excellent..

Travel consultant
★★★★★
Enfys Huws
Accommodation
★★★★★

Accommodation was probably better than expected. We had a balcony on a couple of occasions. The food in the hotels was better than expected.

Value for money
★★★★★