Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 341 - 350 of 385

Imperial Hue
Alex W
Travelled to
10 years 5 months ago
★★★★★

Having used InsideJapan on a previous holiday we were confident that we'd receive the same level of service from InsideVietnam...

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Ratings

Overall
★★★★★

Having used InsideJapan on a previous holiday we were confident that we'd receive the same level of service from InsideVietnam. I'm pleased to say that our confidence was well founded!

Travel consultant
★★★★★
Enfys Huws

Enfys struck the right balance between listening to what we wanted to get out of our holiday but also offering suggestions and recommendations on places and duration to stay, as well as providing a range of accommodation options within our budget. Also welcome was the absence of any 'hard sell' not too mention her patience as we did change our mind a number of times on the itinerary!

Accommodation
★★★★★

The 2 night Bhaya Halong Bay Cruise totally exceeded my expecations which was fantastic. Would totally recommend doing this if budget allows...All the hotels were fantastic. Especially liked La'Residence in Hue, although it was virtually empty which actually added to the atmosphere.

Value for money
★★★★
Pool and mountains
Pauline M
Travelled to
10 years 5 months ago
★★★★★

Fantastic first time trip, wonderful personalised service from first planning to coming home

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Ratings

Overall
★★★★★

Fantastic first time trip, wonderful personalised service from first planning to coming home

Travel consultant
★★★★★
Enfys Huws

Enfys and Tom were both helpful, courteous and keen to make sure our first visit to Vietnam was all we could have hoped for

Accommodation
★★★★★

Medallion in Hanoi was just ok and we were upgraded in Ha Long Bay so can't comment on what we should have had but Au Co 2 was wonderful. Hoi An and Saigon options were superb choices as they were so comfortable and spacious

Value for money
★★★★★
Phong Nha caves
Maureen R
Travelled to
10 years 6 months ago
★★★★★

InsideVietnam Tours provide a solid product and there on-site partner Exotissimo also do a good job.

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Ratings

Overall
★★★★★

InsideVietnam Tours provide a solid product and there on-site partner Exotissimo also do a good job.

Travel consultant
★★★★★
Enfys Huws

Enfys responded to my questions immediately and always was accommodating to our requests.

Accommodation
★★★★★

We loved the White House Mansions in Phnom Penh, the Navatu Resort in Seam Reap. We also really liked the Cosiana in Hanoi where we were able to shower and relax before and after our train trip to Sapa.

Value for money
★★★★
A spread of Vietnamese dishes
Lola & Jeff
Travelled to
10 years 6 months ago
★★★★★

My husband & I were thrilled with the quality of service provided.

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Ratings

Overall
★★★★★

My husband & I were thrilled with the quality of service provided.

Travel consultant
★★★★★
Enfys Huws
Accommodation
★★★★★
A woman tends rice crop in Northern Vietnam
Jaime & Rita
Travelled to
10 years 7 months ago
★★★★★

EXCELLENT

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Ratings

Overall
★★★★★

EXCELLENT

Travel consultant
★★★★★
Enfys Huws
Accommodation
★★★★
Value for money
★★★★
Pictures in a Hanoi modern art gallery
Megan H
Travelled to
10 years 7 months ago
★★★★★

I couldn't praise the service that I received from Enfys more, the whole trip was so well planned - thank...

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Ratings

Overall
★★★★★

I couldn't praise the service that I received from Enfys more, the whole trip was so well planned - thank you so much!!

Travel consultant
★★★★★
Enfys Huws
Vietnamese cooking class in Hoi An
Wickramaratne
Travelled to
10 years 8 months ago
★★★★★

Immaculately organised and exceeded expectations

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Ratings

Overall
★★★★★

Immaculately organised and exceeded expectations

Travel consultant
★★★★★
Enfys Huws

Could not ask for a friendlier person

Accommodation
★★★★

Hotel is a bit dated and could do with some redecorationnnn

Value for money
★★★★★
On the water in Ninh Binh
Carol & Carolyn
Travelled to
10 years 8 months ago
★★★★★

Your attention to detail was second to none - always in communication before we travelled plus the full documented itinerary...

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Ratings

Overall
★★★★★

Your attention to detail was second to none - always in communication before we travelled plus the full documented itinerary of travel, hotels and tours plus contact details was superb. The guides were there to meet and greet at every destination as promised and drivers and cars were first class.

Travel consultant
★★★★★
Enfys Huws

Always available and very helpful with any queries.Handled change of booking very professionally and courteously. Enfys was very reassuring and struck the right balance with handling our arrangements.

Accommodation
★★★★

Hoi An and Ho Chi Min City hotels definitely exceeded our expectations.

Value for money
★★★★★
Tour of a Vietnamese market with Chef Ai
Jonathan & Helen
Travelled to
10 years 8 months ago
★★★★★

Very pleased overall - we had a great time. Worth highlighting particularly the outstanding guides in the Hanoi leg (very...

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Ratings

Overall
★★★★★

Very pleased overall - we had a great time. Worth highlighting particularly the outstanding guides in the Hanoi leg (very knowledgeable and experienced) and especially the one in Cambodia, who provided an excellent service and did everything in his power to customise the time available to our wishes and provided fascinating personal experiences and insights. Also the trip to the bird reserve at Prek Toal was a unforgettable experience - especially seeing such a huge number of pelicans and cranes etc so close in their natural world.

Travel consultant
★★★★★
Enfys Huws

1 Listened to what we wanted and customised trip accordingly, amending with excellent suggestions and additions where our aims could be met and not afraid to challenge the practicality of our own suggestions; 2 did an excellent job at very short notice in re-scheduling the trip with totally reorganised dates with negotiated minimum cost when it looked as though we would need to postpone the trip very shortly before our departure.

Accommodation
★★★★★

Kanu Lodge particularly outstanding; that in Siem Reap and Hoi An very good; La Residence was good but big and not as friendly as the others.

Value for money
★★★★
Jon & Pam
10 years 9 months ago
★★★★★

Very impressive, never felt at sea with anything all arrangements worked which is saying something in Burma!

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Ratings

Overall
★★★★★

Very impressive, never felt at sea with anything all arrangements worked which is saying something in Burma!

Travel consultant
★★★★★
Enfys Huws

Very conscientious, polite and enthusiastic

Accommodation
★★★★

The hotel in Hanoi seemed to have lost our reservation so we were not in the old wing unfortunately and the room in Manadalay was very small

Value for money
★★★★★
Information pack
★★★★