Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

4.9
Excellent★★★★★

Displaying 381 - 386 of 386

A spread of Vietnamese dishes
Vervoort D
Travelled to
Vietnam
11 years 3 months ago
★★★★

The service was very good, well organised, we had a great holiday and not one single hick up or problem...

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Ratings

Overall
★★★★

The service was very good, well organised, we had a great holiday and not one single hick up or problem. Thank you. We do understand it becomes more and more difficult to organise a 'different' trip from other organisations. Maybe that could be more elaborated?

Travel consultant
★★★★★
Enfys Huws

Present, pro-active. Thanks for the birthday wishes, delicious meal and the attention we received in the hotel. Also thanks for the immediate follow up and changes in schedule while Halong Bay was hit by a storm.

Accommodation
★★★★★

Some hotels were fabulous, some were a bit less.

Value for money
★★★★
Terraced rice landscape of northern Vietnam
Imogen A
Travelled to
Vietnam
11 years 4 months ago
★★★★★

Excellent - very professional. Everything on holiday ran smoothly, we had no problems at all. We felt very well looked...

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Ratings

Overall
★★★★★

Excellent - very professional. Everything on holiday ran smoothly, we had no problems at all. We felt very well looked after here in the UK before our trip and when we got there.

Travel consultant
★★★★★
Enfys Huws

Very thorough and accomodated all our requests quickly

Accommodation
★★★★★

The quality of the accomodation on the boats was a very pleasant surprise! Also the Hoi An Historic Hotel and Sapa View were excellent.

Value for money
★★★★
Trekking in Pu Luong
Nelie C
Travelled to
Vietnam
11 years 4 months ago
★★★★★

As we did the InsideJapan-tour in 2012, we thought it would never be outscored by any other tour... but now...

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Ratings

Overall
★★★★★

As we did the InsideJapan-tour in 2012, we thought it would never be outscored by any other tour... but now it has a true opponent! Excellent-EXCELLENT, thank you! Our e-mails were answered immediately - under ALL circumstances.

Travel consultant
★★★★★
Ruth Hubbard

All very well organised, thank you!

Accommodation
★★★★★

Every one handpicked! Thank you! Especially Maison Dalabua, Luang Prabang. (Only negative is that we thought Cham Island didn't offer a 'homestay'.)

Value for money
★★★★★
A local chef takes shows off produce at a market in Vietnam
Angelo R
Travelled to
Vietnam
11 years 5 months ago
★★★★★

The tour was very well planned we had a great time and our guides where very very nice... definitely an...

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Ratings

Overall
★★★★★

The tour was very well planned we had a great time and our guides where very very nice... definitely an holiday to remember thx

Travel consultant
★★★★★
Ruth Hubbard

She responded to our request even if we had a small time to organize. great

Alexis M
Travelled to
Vietnam
11 years 7 months ago
★★★★★

Overall execllent level of service from guides and in hotels

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Ratings

Overall
★★★★★

Overall execllent level of service from guides and in hotels

Travel consultant
★★★★★
Enfys Huws

Organised exactly the trip I requested with excellent hotels to suit us.

Accommodation
★★★★★

two hotels stood out- la residence in Hue and Boutique in Hoi an- excellent.In Hanoi hotel l'opera was ok but I think overpriced and I would not go back.

Value for money
★★★★★
Imperial Hue
David S
Travelled to
Vietnam
11 years 8 months ago
★★★★★

This is the third time we have used the inside team. twice to Japan and this time to Vietnam. As...

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Ratings

Overall
★★★★★

This is the third time we have used the inside team. twice to Japan and this time to Vietnam. As usuual we found the arragements for travel, tours and hotels well organised, a good quality and very approriate activities especially as we had a wide range of ages from 12 to 67!. The tours were well balanced and gave us the right amount of free time to do our thing in each of the locations. The guides and drivers were very good and flexible to our needs. Overall an excellent holiday.

Travel consultant
★★★★★
Tom Weston

We had a good idea of what we wanted to do and where we wanted to go bearing in mind that my wife and myself were coming from the UK and my daughter-in-law and grandson were flying from Japan. Tom took on board, listened to all our requirments and produced an itinerary which suited our needs and arranged for us and our grandson some exciting and interesting activities. Tom had a good knowledge of the country and what to do and when locations where new to him he arranged to visit them before our holiday to check them out. Before I left I felt confident that Tom had done everything possible to make the holiday a success especially when we had to make some last minute changes.

Accommodation
★★★★

good clean accomodation, well located. Hotels were happy to arrange late check out and in Hanoi they were very willing to look after our big suitcases whilst we went off to Sapa and Moon Gardens for a few days.

Value for money
★★★★★