Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

4.9
Excellent★★★★★

Displaying 61 - 70 of 393

Bowl of vegetables, meat and egg
Christina M
Travelled to
South Korea
1 year 1 month ago
★★★★

Well organised trip, slightly let down by the type of hotels chosen.

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Ratings

Overall
★★★★

Well organised trip, slightly let down by the type of hotels chosen.

Travel consultant
★★★★★
Liam Koehler

Took time to understand what we wanted

Accommodation
★★★

We found the hotels mainly too big and impersonal. The information provided about them was inaccurate as most of them did not really have a restaurant or anywhere to sit in the evenings

Value for money
★★★★
Information pack
★★★★
Peter D
Travelled to
Japan
South Korea
1 year 2 months ago
★★★★★

everything went very smoothly from inittal enquiry, through planning to the tripitself

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Ratings

Overall
★★★★★

everything went very smoothly from inittal enquiry, through planning to the tripitself

Travel consultant
★★★★★
Natasha Nejo

Thanks for putting together an excellent itinerary

Accommodation
★★★★

All hotels met or exceeded my requirements, although the Washington in Tokyo was soulless and not well located as well as being so large that they struggled to cope with numbers at breakfast

Value for money
★★★★
Information pack
★★★★★

Photos from the trip

Palm trees at sunset
Anna R
Travelled to
Thailand
1 year 2 months ago
★★★★★

We had a brilliant experience using InsideAsia Tours. Everything went exactly as planned while we were away, all transfers and...

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Ratings

Overall
★★★★★

We had a brilliant experience using InsideAsia Tours. Everything went exactly as planned while we were away, all transfers and tours were on time and our tour guides were excellent. All hotels recommended to us were also nice, clean hotels in excellent locations. The communication and information prior to departure was also very impressive. I will definitely be using InsideAsia again for our next trip to Asia.

Travel consultant
★★★★★
Lien Dam

Lien did a wonderful job helping us plan our holiday. She took into account our interests, kids ages, budget etc to put together a great family trip we will always remember. She had a good knowledge of Thailand and was able to recommend some really interesting and memorable experiences. Lien communicated with us a lot prior to the trip and even checked in during the trip to ensure it was all going smoothly. I would highly recommend her to help plan your next trip.

Accommodation
★★★★★
Value for money
★★★★
Information pack
★★★★★
Girl wearing traditional Korean dress
Anne R
Travelled to
South Korea
1 year 2 months ago
★★★★★

Our trip was designed specifically to suit our needs and nothing was too much trouble. I always had an almost...

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Ratings

Overall
★★★★★

Our trip was designed specifically to suit our needs and nothing was too much trouble. I always had an almost immediate response to my emails. Transfers and guides arrived with precision timing and the information given before travelling was very helpful.

Travel consultant
★★★★★
Liam Koehler

Liam was very helpful in offering advice and suggestions and he always responded to my emails ASAP.

Accommodation
★★★★★

Accommodation was always chosen with easy reach of places of interest and also public transport.

Value for money
★★★★
Chris R
Travelled to
South Korea
1 year 2 months ago
★★★★★

Inside Asia arranged a perfectly balanced itinerary for us to experience the highlights of Korea, both guided and independently.

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Ratings

Overall
★★★★★

Inside Asia arranged a perfectly balanced itinerary for us to experience the highlights of Korea, both guided and independently.

Travel consultant
★★★★★
Samantha Barrow

Sam was brilliant throughout the process - even when things didn't quite go to plan (airlines suddenly changing their booking deadlines is not great but she handled this well with us!).

Accommodation
★★★★★
Value for money
★★★★★
Information pack
★★★★

Photos from the trip

Long boats on lake
Sital G
Travelled to
Borneo
1 year 3 months ago
★★★★★

From the initial contact to the actual holiday itself, the service provided was impeccable. Everything was as described and as...

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Ratings

Overall
★★★★★

From the initial contact to the actual holiday itself, the service provided was impeccable. Everything was as described and as a family with two young children - we had the most incredible tailor-made holiday.

Travel consultant
★★★★★
Liam Koehler

Liam provided an outstanding service from the outset - he took the time to listen to what we wanted from our holiday and provided a couple of options, with very honest views on what we could expect. Based on his experiences, we were able to plan an absolutely incredible holiday in Borneo, travelling to different parts of the country, and really experiencing life in Borneo.

Accommodation
★★★★

Pullman Kuching - Excellent location and amazing views. The rooms could have been cleaned slightly better - but the hotel addressed any issued really well.
Nanga Sumpa Lodge - Incredible, basic facilities but exactly as described.
Mulu Marriott Resort & Spa - Beautiful resort in the most stunning setting.
Shangri-La Rasa Ria - Amazing hotel with exceptional facilities. Staff were lovely but the service didn't always feel '5' star e.g. had to queue for the buffet dinner to be seated. Overall really nice.

Value for money
★★★★
Information pack
★★★★★
Ornate temple surrounded by trees
Ramon-andrew T
Travelled to
South Korea
1 year 5 months ago
★★★★★

The trip is great overall, but with just a few misunderstanding. 1st the driver for pick up made a mistake...

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Ratings

Overall
★★★★★

The trip is great overall, but with just a few misunderstanding. 1st the driver for pick up made a mistake on getting to the wrong terminal. 2nd, the hotel at check in did not understand I got a welcome package and wifi devices, but they apologized when I spoke to the emergency number. The tour guide that was arranged was great and prompt. The guide gave interesting stories and animated. They made up for the trouble by giving me a free lunch. The train tickets were detailed. 20K won of t money card is great overall, but at least 25K could be better. The food BBQ tour is great. The hotel location is awesome near the subway. If I were to do it again, I would choose inside asia. A big thanks to grant for putting together this trip.

Travel consultant
★★★★★
Grant Ekelund

I would like to thanks Grant for making this trip overall amazing. You made my trip to Korea amazing and unforgettable. Everything was easy to understand and planned.

Accommodation
★★★★

The accommodation is great overall. Near subway and many restaurants.

Value for money
★★★★★
Information pack
★★★★★
Bryony C
Travelled to
Cambodia
Singapore
Vietnam
1 year 6 months ago
★★★★★

A fascinating and very rewarding trip that was carefully and meticulously planned by our knowledgeable and thoughtful consultant.

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Ratings

Overall
★★★★★

A fascinating and very rewarding trip that was carefully and meticulously planned by our knowledgeable and thoughtful consultant.

Travel consultant
★★★★★
Liam Koehler

Liam assisted us to plan a truly memorable trip. His knowledge and his understanding of our interests were evident in every aspect of our travels, from carefully chosen accommodation to suggested places to visit (and avoid) and how long to spend there including the best time of day and the best months to avoid crowds.

Accommodation
★★★★★

We particularly enjoyed our time staying at Avana Retreat in Mai Chau and Phum Baitang in Siem Reap - both were peaceful locations that were working closely with local communities and taking considerable care with the surrounding environment.

Value for money
★★★★★
Information pack
★★★★★

Photos from the trip

Red lantern over entrance to Asakusa
Peter D
Travelled to
Japan
South Korea
1 year 5 months ago
★★★★★

Overall an excellent trip, very well prepared and delivered as we wanted

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Ratings

Overall
★★★★★

Overall an excellent trip, very well prepared and delivered as we wanted

Travel consultant
★★★★★
Holly Brown

Knowledgeable, very helpful and very patient!

Accommodation
★★★★★

I think the choice of hotel in Tokyo could be improved (the breakfast was by far the poorest of the trip). I also think the L7 in Gangnam Seoul was not up to the standard of the Ryse Seoul

Value for money
★★★★★
Information pack
★★★★★

Photos from the trip

Monks in orange robes lined up to pray outside wooden temple
Shelly B
Travelled to
Japan
South Korea
1 year 6 months ago
★★★★

Our trip went off without any problems. From the drivers to all the people we interacted with, everyone was professional...

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Ratings

Overall
★★★★

Our trip went off without any problems. From the drivers to all the people we interacted with, everyone was professional and always on time. We had a great family vacation due to your detailed planning and some outstanding guides. Thank you.

Travel consultant
★★★★★
Karin Tompkins Takahashi

Excellent communication, available, and always listened to our wants/desires.

Accommodation
★★★★

The PJ Hotel in Seoul was a disappointing stay. As I mentioned to Karin directly, it is quite run down and the rooms were barely clean and the ac didn't work properly. After asking for maintenance, they still couldn't fix the problem. It was quite warm during our nights there and we felt like it wasn't up to the standards most people traveling on this trip would accept. Compared to the The Gate Hotel stays in Japan, there is a huge difference in the quality. I know PJ is centrally located, but surely there are other nicer hotels centrally located, even if more expensive. I think most of your customers would expect a higher class of hotel service.

Value for money
★★★★
Information pack
★★★★★