Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

4.9

Excellent★★★★★

Displaying 71 - 80 of 385

Destination

Travel consultant

Review rating

Adam S

Travelled to

Vietnam

1 year 7 months ago

★★★★

Superb hotels, well priced and very comfortable; great transport links and good guides! Made it so much easier for a...

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Ratings

Overall

★★★★

Superb hotels, well priced and very comfortable; great transport links and good guides! Made it so much easier for a solo traveller!

Travel consultant

★★★★★

Liam Koehler

Liam was patient, pleasant, engaged, always prompt to respond and very knowledgeable.

Accommodation

★★★★★

Value for money

★★★★

Information pack

★★★

Louise R

Travelled to

Vietnam

1 year 7 months ago

★★★★★

Liam was very helpful and patient. The trip was well organised throughout and we were given lots of info.

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Ratings

Overall

★★★★★

Liam was very helpful and patient. The trip was well organised throughout and we were given lots of info.

Travel consultant

★★★★★

Liam Koehler

See previous comments

Accommodation

★★★★★

All the hotels were excellent, far exceeding our expectations. The only disappointment was the Peony Cruise where our cabin was the nearest to the engine and next to the large fans that remained on all night. The noise was unbearable.

Value for money

★★★★

Information pack

★★★★★

Reilly B

Travelled to

South Korea

1 year 7 months ago

★★★★★

I had a fantastic experience throughout - staff were extremely responsive and helpful while planning the trip, the itinerary itself...

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Ratings

Overall

★★★★★

I had a fantastic experience throughout - staff were extremely responsive and helpful while planning the trip, the itinerary itself was amazing and very enjoyable, and the guides and local representatives were very helpful and contactable at all times. Everything went very smoothly and I had a wonderful experience.

Travel consultant

★★★★★

Holly Brown

Accommodation

★★★★★

Value for money

★★★★★

Information pack

★★★★★

Lisa M

Travelled to

Vietnam

1 year 7 months ago

★★★★★

We had an amazing trip. All the hotels were excellent, the guides helpful, friendly and informative. The itinerary was expertly...

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Ratings

Overall

★★★★★

We had an amazing trip. All the hotels were excellent, the guides helpful, friendly and informative. The itinerary was expertly put together by Charlotte for us to help us make the most of our trip.

Travel consultant

★★★★★

Charlotte Bower

Charlotte gave excellent service. She made personal recommendations and was very patient whilst we changed the itinerary several times before actually confirming.

Accommodation

★★★★★

Value for money

★★★★

Information pack

★★★★★

Deborah K

Travelled to

Vietnam

1 year 8 months ago

★★★★★

InsideAsia Tours did a great job of planning our trip. The guides, activities and accommodations were all wonderful. All of...

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Ratings

Overall

★★★★★

InsideAsia Tours did a great job of planning our trip. The guides, activities and accommodations were all wonderful. All of the logistics were well coordinated and communications with our travel consultant Amy were timely and error free. We would not hesitate to travel with them again in the future.

Travel consultant

★★★★★

Amy Tadehara

Amy did a great job putting together our trip. She was professional and friendly and open to tweaking our trip to suit our needs. She made sure we understood our options and communicated well throughout the process. She checked in with us multiple times before, during and after the trip.

Accommodation

★★★★★

Value for money

★★★★★

Information pack

★★★★★

Kc R

Travelled to

Thailand

Laos

1 year 8 months ago

★★★★★

Sally Edwards, consultant with InsideJapan Tours, put together a fantastic extension to Thailand and Laos. She knew of my love...

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Ratings

Overall

★★★★★

Sally Edwards, consultant with InsideJapan Tours, put together a fantastic extension to Thailand and Laos. She knew of my love of elephants and other wildlife and pieced together a lovely balance of animals (2 elephant sanctuaries, bear sanctuary and butterfly farm) and wilderness activities (hiking, bamboo rafting) as well as some well needed relaxation (slow boat travel in Laos). Everything was well organized and played out perfectly.

Travel consultant

★★★★★

Sally Edwards

Sally was amazing to work with. She got to know me in a way that made it easier for her to put together a fantastic extension taking into consideration my love of travel, adventure and, most importantly, my love of animals, especially elephants.

Accommodation

★★★★★

Every place was clean, I felt safe, comfortable, had friendly staff. There was a nice variety of accommodations as well including a tent (loved it).

Value for money

★★★★

Information pack

★★★★★

Charles D

Travelled to

Cambodia

Laos

Vietnam

1 year 8 months ago

★★★★★

Absolutely fantastic holiday ,a full on experience that surpassed all our expectations.

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Ratings

Overall

★★★★★

Absolutely fantastic holiday ,a full on experience that surpassed all our expectations.

Travel consultant

★★★★★

Liam Koehler

Liam organised the trip superbly,our first booking was three years ago but even with covid difficulties and flight schedule changes he still produced a superb holiday for us.Nothing was too much trouble and we have recommended him to several friends for future holidays.

Accommodation

★★★★★

All hotels were wonderful either in character or location (especially the city hotels).At every location we felt the chosen hotel could not be bettered.Not all were 5 star but they fitted the different locations perfectly.

Value for money

★★★★★

Information pack

★★★★★

Cheryl D

Travelled to

Vietnam

1 year 8 months ago

★★★★★

Vietnam is a wonderful country for people who love touring around and experiences the delights of another country. Beautiful people...

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Ratings

Overall

★★★★★

Vietnam is a wonderful country for people who love touring around and experiences the delights of another country. Beautiful people, amazing landscapes and remarkable history.

Travel consultant

★★★★★

Liam Koehler

Liam kept in touch with just the right level of contact from start to finish. He listened to our ideas and used his vast knowledge of the country to tailor a trip just for us. The ground crew hat he arranged to look after us in Vietnam were wonder full too. Nothing was too much trouble and they took great care of us. Even when there was a slight hiccup with one of our tours, it was sorted immediately.

Accommodation

★★★★★

With Liam’s help we picked a mix of budget and luxury accommodation across our trip. Everywhere Liam picked for us fitted the bill perfectly and all were fabulously located for what we wanted to see. Each resort and hotel could not do enough for us and we loved each and every one of them. Especially those with no TV!

Value for money

★★★★★

Information pack

★★★★

Photos from the trip

Christine N

Travelled to

Thailand

1 year 8 months ago

★★★★★

We booked rather late but Liam responded to our requests promptly and provided us with a range of options that...

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Ratings

Overall

★★★★★

We booked rather late but Liam responded to our requests promptly and provided us with a range of options that helped us to decide on our perfect break.

Travel consultant

★★★★★

Liam Koehler

Liam responded quickly to our suggestions and offered new ideas and options to consider. The experiences , guides, transfers, flights worked like clockwork and took all the stress out of travelling and let us focus on enjoying the holiday.

Accommodation

★★★★

The hotels in Chiang Rai, Chiang Mai were perfect. They were small, the staff were friendly and very responsive, both hotels were really well positioned, the rooms were beautiful with lots of original Thai features. Breakfasts were lovely. The Hotel in Kanchanaburu was bigger and the position was beautiful, the room was very nice with great views, the meals and service were great. The area around the hotel was great for walking, so green and lush. The Hotel in Bangkok was a bit out of the way in the Down town area and a bit tired. The room itself was absolutely lovely but the breakfast area and corridors were a bit battered and the pool area was dangerous with dilapidated showers, broken pool furniture and chipped tiles.

Value for money

★★★★

Information pack

★★★★★

Joy T

Travelled to

Singapore

Malaysia

1 year 8 months ago

★★★★★

We loved the choice of hotels and we had some great guides in Malacca, KL and Penang. The drivers were...

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Ratings

Overall

★★★★★

We loved the choice of hotels and we had some great guides in Malacca, KL and Penang. The drivers were excellent too. Overall a very good trip, well organised.

Travel consultant

★★★★★

Charlotte Bower

Charlotte was very helpful and talked through every part of our trip with us to ensure we were happy with what was planned.

Accommodation

★★★★★

The hotels were excellent. We particularly loved the hotel in Malacca ( Liu Men) -lovely ambience and looked after us so well. Campbell House in Penang was also brilliant and memorable.

Value for money

★★★★★

Information pack

★★★★★