Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 1 - 10 of 356

Laura A
Travelled to
1 month 2 weeks ago
★★★★★

InsideAsia offered the perfect combination of independence and support. We enjoyed fabulous tour guides, delightful drivers and a range of...

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Ratings

Overall
★★★★★

InsideAsia offered the perfect combination of independence and support. We enjoyed fabulous tour guides, delightful drivers and a range of experiences we would not have discovered on our own. We also enjoyed navigating Seoul on our own, with the luxury of exploring at our own pace and level of interest. Hotels were located close to public transportation making it easy to explore on our own.

Travel consultant
★★★★★
Juliana Schnell

I appreciated Juliana's willingness to work with me going back and forth to create the best possible combination of experiences for us. Her first hand knowledge and clear love of the country were tremendous benefits in the process

Accommodation
★★★★★

The first hotel was perfect in every way. Loved teh location and accomodation and breakfast buffet was amazing. The last hotel was a bit odd, but ok for one night. And the location was good. We enjoyed where we stayed in Gyeonju as it felt like a place Koreans visited and not just foreign tourist. Temple Stay was a highlight

Value for money
★★★★★
Information pack
★★★★★
Man wearing traditional pilgrimage costume
Jacqueline P
Travelled to
1 month 2 weeks ago
★★★★★

Excellent service from initial conversations with Aaron, through finalizing our itinerary, support materials and contact with local support teams and...

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Ratings

Overall
★★★★★

Excellent service from initial conversations with Aaron, through finalizing our itinerary, support materials and contact with local support teams and guides. We couldn’t fault a thing. A truly excellent experience.

Travel consultant
★★★★★
Aaron Boothe

Great understanding of what we wanted, prompt and friendly communications, added great suggestions for our itinerary and helped us hit our budget too

Accommodation
★★★★

With hindsight we would have stayed in a different area in Tokyo, Shinjuku wasn’t really for us, but that’s personal choice, the hotel there was excellent

Value for money
★★★★★
Information pack
★★★★★
Orange torii gates of Fushimi Inari Taisha shrine, Kyoto
Marilyn H
Travelled to
1 month ago
★★★★★

The tour arrangements worked well. The guides were exceptional especially in South Korea. The chosen destinations visited in South Korea...

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Ratings

Overall
★★★★★

The tour arrangements worked well. The guides were exceptional especially in South Korea. The chosen destinations visited in South Korea gave a insight into the culture and history of the country. Japan was a third visit and the destinations were chosen to extend our experiences of the country north east of Tokyo especially the Autumn leaves, history and natural sites in Nikko and Matsushima Bay were very rewarding.

Travel consultant
★★★★★
Aaron Boothe

Prior to travel service was efficient and response to queries was excellent.

Two minor problems arose as I had asked to be contacted on my secondary email address while travelling as I did not have access to my primary one on my phone. This did not happen and essential timings were missed for pick ups as they were sent to the primary email. The situation was resolved very quickly when I contacted the help email in both South Korea and Japan.

Accommodation
★★★★★

Rooms were as expected, except for Nikko where we seem to have been upgraded to a suite which was very comfortable.

Value for money
★★★★★
Information pack
★★★★★
Footbridge over gorge next to Biryong Falls Waterfall in Seoraksan National Park
Jonathan T
Travelled to
1 month ago
★★★★★

We couldn't fault anything Inside Asia did. The hotels, guides, transport and general itinerary was all spot on. The Mobile...

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Ratings

Overall
★★★★★

We couldn't fault anything Inside Asia did. The hotels, guides, transport and general itinerary was all spot on. The Mobile WIFi and T-money card we get touches that added real value for someone arriving in a new country for the first time.

Travel consultant
★★★★★
Simona Sampaolo

Simona always got back to us in a timely manor and I felt she really cared about making our trip a memorable one. Being able to relate to her personal experience really added value.

Accommodation
★★★★★

We absolutely loved the Ryse Hotel in Seoul. The hotel in Geyongu was a slightly lower quality but the Info-pack qualified this well commenting on the location of it etc.

Value for money
★★★★
Information pack
★★★★★
Dancers in traditional costume in circle surrounded by crowds of spectators
Caroline G
Travelled to
1 month 1 week ago
★★★★★

An incredible experience. Visited many different places and learnt so much about the South Korean people, history, culture, traditions and...

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Ratings

Overall
★★★★★

An incredible experience. Visited many different places and learnt so much about the South Korean people, history, culture, traditions and food.

Travel consultant
★★★★★
Rhian Osborne

She gave us great ideas, adjusted the itinerary to accommodate our likes and dislikes and offered us a great package. The hotels, transport arrangements, guided tours and other excursions were fantastic. She was always at hand to solve any of our enquiries.

Accommodation
★★★★★

All the hotels were clean, comfortable and of the standard expected for their rating.

Value for money
★★★★★
Information pack
★★★★
Adam M
Travelled to
1 month 1 week ago
★★★★★

All arrangements worked well. Advice re where to go when planning g trip also good

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Ratings

Overall
★★★★★

All arrangements worked well. Advice re where to go when planning g trip also good

Travel consultant
★★★★★
Simona Sampaolo

listened to what we wanted .,interests etc. made appropriate suggestions

Accommodation
★★★★

As expected.The one five star hotel we stayed at was very good. Some hotels lack adequate lifts and have to allow extra time

Value for money
★★★★★
Information pack
★★★★★
Waving lucky cat figures
Adam B
Travelled to
1 month 1 week ago
★★★★★

Our travel consultant Simona listened to our requirements and put a superb holiday together with seamless travel arrangements and excellent...

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Ratings

Overall
★★★★★

Our travel consultant Simona listened to our requirements and put a superb holiday together with seamless travel arrangements and excellent hotels; all well located with easy access to all the main sites of interest. We had a great time!

Travel consultant
★★★★★
Simona Sampaolo

Simona had first hand experience of the countries we wanted to visit and gave us invaluable advice in helping to build our travel schedule.

Accommodation
★★★★★

Good quality hotels in excellent, central locations....walking distance from all the key sites

Value for money
★★★★★
Information pack
★★★★★
Hands holding cup of green tea
Derrick W
Travelled to
2 months ago
★★★★★

Our whole trip went like clockwork with train tickets and hotels booked, private guides arranged and clear instructions on how...

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Ratings

Overall
★★★★★

Our whole trip went like clockwork with train tickets and hotels booked, private guides arranged and clear instructions on how to get to hotels and other information. The provision of a mobile wifi was very useful.

Travel consultant
★★★★★
Aaron Boothe

Very helpful at all times and responded quickly to any queries. He made sure that the trip was tailored to our interests and needs.

Accommodation
★★★★

Very pleased with the hotels - we went for third star - with the possible exception of the Hotel Intergate in Hiroshima where the room was just that bit too small for two people with luggage. However, we did very much appreciate that some hotels had very good happy hours. Otherwise I would rate the hotels as excellent as third star hotels.

Value for money
★★★★★
Information pack
★★★★★
People walking through field with Mount Fuji in the background
William M
Travelled to
1 month 3 weeks ago
★★★★★

We were provided with excellent guidance throughout, from initial contact to detailed itinerary and in country support. All members of...

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Ratings

Overall
★★★★★

We were provided with excellent guidance throughout, from initial contact to detailed itinerary and in country support. All members of the team were most helpful.

Travel consultant
★★★★★
Samantha Barrow

Many thanks Sam for pulling together such an excellent trip; we thoroughly enjoyed our trip and are most grateful for your advice and help throughout the planning period.

Accommodation
★★★★★

We were provided with a range of accommodation experiences ranging from local ryokans to western style hotels. With only one exception we were very content with the accommodation provided.

Value for money
★★★★
Information pack
★★★★★
Mekong River scenery - Heritage Line
Sue B
Travelled to
2 months ago
★★★★★

I would highly recommend Inside Japan and Inside Asia. This is our third trip with them. Their support and advice...

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Ratings

Overall
★★★★★

I would highly recommend Inside Japan and Inside Asia. This is our third trip with them. Their support and advice at the planning stage are excellent. They made suggestions for places to visit that even my Japanese sister in law was impressed with in terms of unusual and unique places to visit. We had a last minute change of arrival airport and they rearranged our pickup with a few hours notice.All arrangements went smoothly, a great company to travel with.

Travel consultant
★★★★★
Samantha Barrow

Sam has been fantastic. She made some great suggestions especially for Japan. She is responsive and helpful at all times.

Accommodation
★★★★

Most hotels were excellent but one really fell below the standard we expect and was very disappointing. This has already been fed back to Sam.

Value for money
★★★★★
Information pack
★★★★★