Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 11 - 20 of 350

Wooden door entrance to traditional Korean Hanok house
Robert A
Travelled to
1 month 3 weeks ago
★★★★★

From the beginning steps, to in-between, to completion, the whole experience was enjoyable. I was able to express my desires...

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Ratings

Overall
★★★★★

From the beginning steps, to in-between, to completion, the whole experience was enjoyable. I was able to express my desires for the trip and Juliana was flexible in working with me and providing great options. She was always available for my many questions and during the travel itself. I will definitely go back and look into other destinations.

Travel consultant
★★★★★
Juliana Schnell

Juliana was extremely attentive to my goals for the trip and also provided outstanding alternatives. She answered all of my questions, which there were many. She was also readily available whenever needed. I appreciate that and her patience.

Accommodation
★★★★★

All hotels were perfect!

Value for money
★★★★★
Information pack
★★★★★
Panoramic view of Seoul downtown with illuminated skyscrapers
Anthony J
Travelled to
★★★★★

Amazing! I visited Seoul, Daejeon, and Busan during my most recent trip to South Korea. Some of the highlights of...

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Ratings

Overall
★★★★★

Amazing! I visited Seoul, Daejeon, and Busan during my most recent trip to South Korea. Some of the highlights of my trip included meeting 6 of the members of my favorite K-pop group, Dreamcatcher, at a fansign event in Seoul, getting to view the drone show at Gwangalli Beach in Busan, and attending a LCK CL League of Legends match in Seoul.

Travel consultant
★★★★★
Karin Tompkins Takahashi

Karin was my consultant for all three of my trips using InsideAsia. She always responded to my emails in a timely fashion and even accommodated my requests for some last minute changes during both of my recent trips to South Korea. Karin really cares about her job and InsideAsia's clients - I will definitely ask for her services again if I use InsideAsia in the future!

Accommodation
★★★★★

The accommodations that I stayed at in Seoul (Hotel Gracery Seoul) and Busan (Ramada Encore by Wyndham Busan Haeundae) were very convenient location-wise. The hotel in Daejeon (Stendhal Hotel) had one of the nicest rooms that I have ever stayed at in my life!

Value for money
★★★★★
Information pack
★★★★★
Hoi An beach
Naomi J
Travelled to
3 months ago
★★★★★

Fantastic trip. No complaints about anything.

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Ratings

Overall
★★★★★

Fantastic trip. No complaints about anything.

Travel consultant
★★★★★
Rhys Dedden

Thanks for all your help. Excellent Consultant.

Accommodation
★★★★★

Brilliant. Exceeded expectations.

Value for money
★★★★★
Information pack
★★★★★
Lake in Kenrokuen Gardens
Diana G
Travelled to
4 months 1 week ago
★★★★★

We looked at sample Inside Asia itineraries and selected aspects of a few programs which we wanted to explore as...

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Ratings

Overall
★★★★★

We looked at sample Inside Asia itineraries and selected aspects of a few programs which we wanted to explore as a couple travelling independently. Casey designed a fantastic itinerary, with accomodation, transport, selected guided and other activities. It all worked together beautifully! Everything went well and we had a wonderful trip to two very interesting, beautiful countries.

Travel consultant
★★★★★
Casey Waller

Casey designed and organised a wonderful trip. We had some ideas - mostly from the sample Inside Asia itineraries - and some suggestions and parameters for how we like to travel and Casey absorbed our suggestions to come up with a fantastic program. I was initially a bit unsure how we would manage in Japan using the train system - but it was great - so easy and comfortable. Our transport tickets were mostly pre-purchased by Inside Asia and delivered to our hotels - it was all very well organised and all went very well.

Accommodation
★★★★★

We had a range of accomodation styles and levels with breakfast included. All were different and all great. Only one suggestion - it would be useful to have included the hotel names and addresses in the script and language of the country. (Sometimes difficult to communicate to taxi drivers who don’t read English alphabet)

Value for money
★★★★★
Information pack
★★★★★
Large stone monument in middle of fenced off area
Claudia A
Travelled to
5 months 1 week ago
★★★★★

The experience of being in South Korea was amazing! All expectations were fulfilled.

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Ratings

Overall
★★★★★

The experience of being in South Korea was amazing! All expectations were fulfilled.

Travel consultant
★★★★★
Rhian Osborne

Rhian was very helpful re my choices of towns and experiences that I wanted.
Gave more ideias and was very patient in all my requests.
As an agent, I would like to have her help again. Rhian was 5 stars

Accommodation
★★★★★

All accommodation provided was amazing.
No complaints in any of them.
Location well chosen and staff helpful and kind.

Value for money
★★★★★
Information pack
★★★★★
Seoul skyline at dusk
Ian H
Travelled to
5 months 1 week ago
★★★★★

Fantastic service. All questions answered promptly. Excellent itinerary.

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Ratings

Overall
★★★★★

Fantastic service. All questions answered promptly.
Excellent itinerary.

Travel consultant
★★★★★
Rhian Osborne

Excellent service, prompt responses to any questions/queries.
Contacted when she said she would, good follow up.
Delivered just what we wanted.
Great telephone manner.
Have already passed her derails to a prospective customer.

Accommodation
★★★★★

As we expected, well placed relative to sites, restaurants etc.

Value for money
★★★★★
Information pack
★★★★★
Deer Cave at Mulu National Park
Walter W
Travelled to
6 months 2 weeks ago
★★★★★

We had a great trip, very well organised, interesting and most enjoyable

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Ratings

Overall
★★★★★

We had a great trip, very well organised, interesting and most enjoyable

Travel consultant
★★★★★
Jon Fisher

Jon was great to deal with and we highly appreciated his recommendations and follow up

Accommodation
★★★★★

Although some of the accommodations were simple all accommodations where very clean and the employees extremely helpful and friendly

Value for money
★★★★★
Information pack
★★★★★
Aerial view of ornate building in middle of roundabout
Rachel I
Travelled to
6 months 1 week ago
★★★★★

We had a fantastic trip to South h Korea with our family of five. The guides were outstanding and all...

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Ratings

Overall
★★★★★

We had a fantastic trip to South h Korea with our family of five. The guides were outstanding and all the arrangements/reservations went almost perfectly smoothly.

Travel consultant
★★★★★
Grant Ekelund

Thanks so much. We had a wonderful family vacation.

Accommodation
★★★★★
Value for money
★★★★★
Information pack
★★★★★
Red temple roof and Busan Tower in background
Lindsay H
Travelled to
6 months 1 week ago
★★★★★

After attempting other tours with other agencies and them falling through, I came in to this with doubts, but turns...

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Ratings

Overall
★★★★★

After attempting other tours with other agencies and them falling through, I came in to this with doubts, but turns out... this was the best vacation I ever went on. All arrangements were made smoothly, the travel book of our schedule was a tremendous help, and the personal tour guides that were arranged were amazing. If (when!) I go back to Asia, I will certainly be using this company. Worth every penny.

Travel consultant
★★★★★
Grant Ekelund

He worked with us to make sure we saw everything we wanted to see. He got back to us timely with any questions we had before our trip occurred.

Accommodation
★★★★

The G8 hotel we stayed in Jung-ju was not as nice as the other hotels. There was no restaurant on site (there was a basic breakfast) but the staff did not seem to like tourists. The other hotels were exceptional.

Value for money
★★★★★
Information pack
★★★★★

Photos from the trip

Cycling in Hue countryside
Carol V
Travelled to
6 months 3 weeks ago
★★★★★

Easy communication. First class service. The trip Jess put together for us ticked all boxes. We were delighted!

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Ratings

Overall
★★★★★

Easy communication. First class service. The trip Jess put together for us ticked all boxes. We were delighted!

Travel consultant
★★★★★
Jessica Williams

Easy comms. Jess understood our requests and was able to recommend places and accomodation beautifully. She absolutely got us!

Accommodation
★★★★★

We had quite a mixture of accomodation from city hotels to family run boutique set ups. Can't complain about any of them

Value for money
★★★★
Information pack
★★★★★