Customer reviews and what they say

Problems with accessing the portal, otherwise 5 star

Everything went well, a brilliant holiday, with no worries or problems

We received very good service from Charlotte, she obviously knows her stuff. We had a marvellous experience in Vietnam.

The service from Charlotte was very good and also the ground staff were available and friendly.

The trip was well organized. We had one little problem and it was sorted out in a very efficient way by the agency. As little issues and problems can arise during a trip abroad, the most important aspect is to be in good hands, and we have been assisted very well during ours, this made a difference.

Overall very easy to work with, accommodating and understanding of our needs

A very good service. only one slight hick up. we were told our leaving time from Cat Tien was delayed by an hour, we do not know by whom. when we got to the other side of the ferry there was no car. Eventually a very helpful guy in a tourist booth contacted one of the emergency no's, it would not work for me on my phone, and the car arrived straight away.Another small point there are no cats in the rescue centre, bears, gibbons and several other animals. We enjoyed the visit there.The hotel in Da Lat was quaint, something out of Poirot very Art Deco, but there was some minor problems with electrical connections on the lift and in our room. The breakfast was served downstairs in the hotel, not across the road and was very good.Otherwise excellent trip.

Good service overall

Very professional and well organised

Ok