Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

4.9

Excellent★★★★★

Displaying 111 - 120 of 391

Destination

Travel consultant

Review rating

Marion

Travelled to

Vietnam

4 years 9 months ago

★★★★★

Inside Asia provided a fabulous service. Would definitely use again.

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Ratings

Overall

★★★★★

Inside Asia provided a fabulous service. Would definitely use again.

Travel consultant

★★★★★

Liam Koehler

Liam Koehler was absolutely wonderful. He listened to our specific needs and tailored the whole trip to our requirements. I would definitely ask for Liam's input for any future holidays.

Accommodation

★★★★

I was expecting great accommodation and the package certainly delivered. The red canal was the only hotel which felt a little lacking (new?)...although we had no complaints this was the hotel we least enjoyed.

Value for money

★★★★★

Linh S

Travelled to

Vietnam

4 years 11 months ago

★★★★★

Company recommended by a friend. Found service professional, friendly and knowledgeable .

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Ratings

Overall

★★★★★

Company recommended by a friend. Found service professional, friendly and knowledgeable .

Travel consultant

★★★★★

Dylan Westwood

Consultant professional professional and polite. Contactable when needed.

Alan B

Travelled to

Vietnam

4 years 11 months ago

★★★★★

All aspects of the arrangements travel, transfers, accommodations, and guides were excellent. We got the assistance we needed and were...

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Ratings

Overall

★★★★★

All aspects of the arrangements travel, transfers, accommodations, and guides were excellent. We got the assistance we needed and were left to discover on our own as we desired.

Travel consultant

★★★★★

Charlotte Bower

Charlotte quickly understood our needs, quickly made a corresponding proposal and quickly adjusted the plans as requested.

Charlie G

Travelled to

Vietnam

4 years 11 months ago

★★★★★

Well planned trip which suited the family very well

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Ratings

Overall

★★★★★

Well planned trip which suited the family very well

Travel consultant

★★★★★

Liam Koehler

Liam adapted the plans to fit our interests, style and budget

Accommodation

★★★★★

All hotels were excellent with the one exception of the hotel in Tra Vinh which we knew was going to be more basic but it still came as a little shock! The bed was like sleeping on a concrete slab and we all had a bad nights sleep. the food there was also poor. Other than that all the hotels were beautiful and we greatly enjoyed them

Value for money

★★★★★

Stephanie G

Travelled to

Vietnam

4 years 11 months ago

★★★★★

The trip ran seamlessly in terms of logistics which takes any stress out of travelling. The guides were all excellent...

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Ratings

Overall

★★★★★

The trip ran seamlessly in terms of logistics which takes any stress out of travelling. The guides were all excellent and knowledgable. Accommodation all good.

Travel consultant

★★★★★

Liam Koehler

Liam is great at understanding our needs as a family of different generations and customises our trips accordingly to suit all.

Accommodation

★★★★

The hotel in Bagan's pool did not get any sun. We really appreciate a few hours lying by the pool in between touring, so it was a shame we couldnt make the most of the facilities there in our spare time. Overall it was a good hotel however, no complaints at all. The pool facilities in Yangon and Mandalay were both excellent! The rooms in Mandalay were a little dated, particularly the bathrooms, but other facilities in the hotel were modern and good. Liked the room in Yandabo a lot.

Value for money

★★★★

Borja G

Travelled to

Vietnam

5 years 2 months ago

★★★★★

The experience for this trip, from the first conversation on the phone to the end of the trip was excellent...

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Ratings

Overall

★★★★★

The experience for this trip, from the first conversation on the phone to the end of the trip was excellent. Very good information, excellent service pre-trip and on the ground. What we valued the most was the ease with all our needs were accommodated.

Travel consultant

★★★★★

Liam Koehler

Liam was very knowledgeable and proposed and excellent tour of Vietnam and Cambodia that met all our requirements. He was able to accommodate a very diverse range of requests. He was always very quick to reply to our questions, even when we were already in Vietnam.

Accommodation

★★★★★

All the hotels that were chosen had something special, be that location, charm, luxury. It was excellent accomodation.

Value for money

★★★★

Julie E

Travelled to

Vietnam

5 years 1 month ago

★★★★★

Bespoke and a bit complicated but worked like clockwork

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Ratings

Overall

★★★★★

Bespoke and a bit complicated but worked like clockwork

Travel consultant

★★★★★

Dylan Westwood

Very knowledgeable. Listened to route I wanted then made suggestions for transport, experiences, itinerary that would work best. Was happy to make draft programmes then alter plus change hotel bookings even at a later stage to accommodate preferences . He communicated well and in detail and just provided a great service

Accommodation

★★★★★

Good range from budget to luxury but in 95the service and food was fantastic

Value for money

★★★★

Pamela R

Travelled to

Vietnam

5 years ago

★★★★★

Very efficient and friendly service.

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Ratings

Overall

★★★★★

Very efficient and friendly service.

Travel consultant

★★★★★

Dylan Westwood

Dylan was happy to take on board our requests and answer all our questions. Nothing was too much trouble.

Jesmond M

Travelled to

Vietnam

4 years 11 months ago

★★★★★

Excellent Itinerary, which met our criteria

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Ratings

Overall

★★★★★

Excellent Itinerary, which met our criteria

Travel consultant

★★★★★

Dylan Westwood

Dylan was very friendly,helpful,professional and responsive tou our requirements.

Accommodation

★★

Not impressed with Novatura Dreams

Value for money

★★★★

Mark V

Travelled to

Vietnam

4 years 11 months ago

★★★★★

All arrangements were delivered correctly in-country, with all staff regularly asking us if we were content with ongoing arrangements. Made...

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Ratings

Overall

★★★★★

All arrangements were delivered correctly in-country, with all staff regularly asking us if we were content with ongoing arrangements. Made for an excellent trip as we had full confidence that our itinerary would be completed satisfactorily.

Travel consultant

★★★★★

Charlotte Bower

Charlotte is extremely knowledgeable and gave us the full confidence to book with InsideAsia. Once she understood our requirements, she quickly and efficiently put together an excellent itinerary. The 5 days of trekking in the Pu Luong Reserve was exactly what we were seeking and was the highlight of our holiday. Thank you!!

Accommodation

★★★★

Value for money

★★★★★