Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 131 - 140 of 356

A spread of Vietnamese dishes
Joanna W
Travelled to
5 years 9 months ago
★★★★★

Excellent

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Ratings

Overall
★★★★★

Excellent

Travel consultant
★★★★★
Liam Koehler

Helpful efficient knowledgeable

Some mountains
Joanna W
Travelled to
5 years 9 months ago
★★★★★

Excellent

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Ratings

Overall
★★★★★

Excellent

Travel consultant
★★★★★
Liam Koehler

Helpful efficient knowledgeable

Accommodation
★★★★★

particularly the lovely upgrades in Hoi An & Koh Russey

Value for money
★★★★
Sunset Halong bay
Gary J
Travelled to
5 years 8 months ago
★★★★★

Superb service pre-trip and on the trip itself. All the 'intricate' arrangements went perfectly, the guides were excellent, the accommodation...

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Ratings

Overall
★★★★★

Superb service pre-trip and on the trip itself. All the 'intricate' arrangements went perfectly, the guides were excellent, the accommodation superb in all aspects, the trips and activities that formed part of our holiday were perfect and very interesting. And, of course, the location was fantastic. Hard to think how it could have been better.

Travel consultant
★★★★★
Dylan Westwood

Dylan was extremely helpful - in the initial stages he was able to help by suggesting a really good extra activity (Mekong Delta cruise), he also helped with suggesting we tried the Viroth Hotel in Siem Reap - probably the best hotel we've ever stayed in anywhere. He was always available or if not, responded quickly to any queries we had prior to our trip.

Accommodation
★★★★★

Every hotel was excellent. Viroth's in Siem Reap and the Silverland Yen in Ho Chi Minh City were truly outstanding. They were all in perfect locations, were all immaculate and all had great rooms and great breakfasts. It is important to us to have a really nice base to return to at the end of the day, especially when it's been hot and we've been active, these all fitted the bill perfectly.

Value for money
★★★★★
Bridge to Mai Chau
Mark G
Travelled to
5 years 8 months ago
★★★★★

Listened to our requests and translated those to a truly great holiday.

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Ratings

Overall
★★★★★

Listened to our requests and translated those to a truly great holiday.

Travel consultant
★★★★★
Dylan Westwood

As above

Rice paddies in Northern Vietnam
Barry K
Travelled to
5 years 8 months ago
★★★★★

Charlotte was professional, warm, friendly and very very helpful

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Ratings

Overall
★★★★★

Charlotte was professional, warm, friendly and very very helpful

Travel consultant
★★★★★
Charlotte Bower

Charlotte is a very very knowledgeable consultant, we are deeply grateful for all her advice, support and help.

Accommodation
★★★★★

Excellent

Value for money
★★★★★
Trekking in Pu Luong
Chris S
Travelled to
5 years 9 months ago
★★★★★

Overall we were very impressed with the service we received. From the first planning discussions to the trip itself, everything...

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Ratings

Overall
★★★★★

Overall we were very impressed with the service we received. From the first planning discussions to the trip itself, everything was of the highest standard. We had previously travelled with Insidejapan so our expectations were high and we were also conscious that the price was quite high. We feel that the holiday absolutely delivered against our expectations and that we had great value for money.Couldn't have been happier.

Travel consultant
★★★★★
Dylan Westwood

Dylan listened carefully to our requirements and delivered exactly the itinerary we were hoping for. He also added value by suggesting a number of activities that we would never have thought of and every one was a winner! He also communicated clearly and promptly before and during our trip. It was obvious that he really cared that we had a great holiday. He also helped us by suggesting and organising early and late check outs at appropriate stages.

Accommodation
★★★★★

All our accommodation was off exceptional standard.Highlights were La Siesta in Hanoi one of the best hotels we've ever stayed in. Especially the quality of the hotel and restaurant staff. Advice on where to visit, restaurants to use, mixing cocktails, the correct way to enjoy the food. They couldn't have been more helpful. Secondly Iroha in Phnom Penh. Because of our busy schedule we only stayed a few hours but they went out of their to make us feel welcome.

Value for money
★★★★★
Bridge to Mai Chau
Anthony A
Travelled to
5 years 9 months ago
★★★★★

Very good service throughout, from the initial enquiry to arriving back home.

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Ratings

Overall
★★★★★

Very good service throughout, from the initial enquiry to arriving back home.

Travel consultant
★★★★★
Liam Koehler

Liam was able to come up with some excellent suggestions to make this an amazing holiday. He listened to our requirements and tailored the trip accordingly. Only slight negative was that our last hotel in Yangon was some way from the centre of the city.

Accommodation
★★★★
Value for money
★★★★
Ian S
Travelled to
5 years 8 months ago
★★★★★

From the initial enquiry about travelling to Vietnam to speaking to the travel consultant on our return, the service and...

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Ratings

Overall
★★★★★

From the initial enquiry about travelling to Vietnam to speaking to the travel consultant on our return, the service and experience has been extraordinarily good.

Travel consultant
★★★★★
Liam Koehler

Liam provides a courteous yet personal service that's intent on responding to our needs rather than imposing his own, despite his extensive knowledge of the area. The sign of a good travel consultant is if they handle the details well. I have a chilli allergy and small notices in Vietnamese were supplied with our travel pack so that visits to restaurants weren't awkward is just one example of the attention that was paid to our oddities. Well done Liam!

Accommodation
★★★★★

All the accommodation meet our needs but one boutique hotel, the Maison Vy was superb. Clean, friendly, polite, attentive and beautifully designed, we stayed for four nights and on the last day they allowed us full use of the room and the hotel facilities until 5.00pm even though we were booked out at 12 noon. We wouldn't stay anywhere else in Hoi An.

Value for money
★★★★★
Vietnam - MuCangChai
Charles & Jane
Travelled to
5 years 9 months ago
★★★★★

Overall it was an outstanding trip.

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Ratings

Overall
★★★★★

Overall it was an outstanding trip.

Travel consultant
★★★★★
Dylan Westwood

Dylan put together a perfect tailor made trip which incorporated all our chosen trips and activities. Helped us achieve a balance programme of city / countryside and jungle.

Accommodation
★★★★★

All were excellent, particularly the Ancient house Hoi An and the Silverland Charner Hoi chi min city. Forest floor lodge was a bit jaded and a face lift would quickly bring it back to “ luxury “

Value for money
★★★★★
Surfing at sunset in Mui Ne
Martin K
Travelled to
5 years 9 months ago
★★★★★

All was excellent but there was a small inaccuracy in the Trip Info Pack: The Day 4 visit to Pha...

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Ratings

Overall
★★★★★

All was excellent but there was a small inaccuracy in the Trip Info Pack: The Day 4 visit to Pha Tad Ke Botanical Gardens was complete by approximately 1500 (possibly because we had an early start that got us to the Pak Ou Caves before everybody else) and there is no sunset return cruise to Luang Prabang.

Travel consultant
★★★★★
Charlotte Bower

No problems and excellent communications.

Accommodation
★★★★

The Ansara Hotel in Vientiane seems to have been extended, it now has more than 14 rooms.

Value for money
★★★★★