Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

4.9

Excellent★★★★★

Displaying 161 - 170 of 356

Destination

Travel consultant

Review rating

Asish A

Travelled to

Vietnam

6 years 5 months ago

★★★★★

We went on our Honeymoon and the experience was everything we hoped for. All of our trip details were arranged...

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Ratings

Overall

★★★★★

We went on our Honeymoon and the experience was everything we hoped for. All of our trip details were arranged and all we had to do was show up! Very happy )

Travel consultant

★★★★★

Amy Tadehara

Amy was great to work with and we worked together over many months to plan the honeymoon and she was very attentive to our needs.

Accommodation

★★★★★

The Hotel Des Arts in Saigon was very good! Great service as well.

Anna H

Travelled to

Vietnam

6 years 7 months ago

★★★★★

We are extremely pleased with our experience! The trip flowed seemlessly, without any difficulties at all. I’m recommending your travel...

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Ratings

Overall

★★★★★

We are extremely pleased with our experience! The trip flowed seemlessly, without any difficulties at all. I’m recommending your travel company to everyone I talk to about our trip!

Travel consultant

★★★★★

Dylan Westwood

We were very happy with Dylan! He was personable and fun to talk to and helped us with so many little details. He made it easy to plan the trip and we felt supported during the whole process.

Accommodation

★★★★★

We really loved going to see the caves and staying at the farm stay, beautiful and relaxing

Value for money

★★★★★

Bev

6 years 11 months ago

★★★★★

Excellent - although I think you should look at the flight connection timings for anyone going via Dubai airport. The...

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Ratings

Overall

★★★★★

Excellent - although I think you should look at the flight connection timings for anyone going via Dubai airport. The airport is way too big for even a seasoned traveler like ourselves we had to find our way around and was too big for us to navigate first time. Since then we have used it a few times and are fine, but ‘newbies’ who are unfamiliar will struggle. We missed our flight because of delay due to fog in addition to the airport being so big we got to our gate too late.

Travel consultant

★★★★★

Liam Koehler

Very happy with service from start to finish. Highly recommended and we would use you again for all our Asia travels....We had 5 internal flights all over Burma and everything was seamless the airport pick ups, guides and of course the tours which were all well planned and timed to perfection. Thank you so much!!

Accommodation

★★★★★

All excellent

Value for money

★★★★★

Information pack

★★

Mick M

Travelled to

Vietnam

6 years 7 months ago

★★★★★

Thoroughly professional.

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Ratings

Overall

★★★★★

Thoroughly professional.

Travel consultant

★★★★★

Liam Koehler

Thoroughly professional and very pleasant to deal with.

Accommodation

★★★★

The only small gripe was the hotel room in Hanoi which would have been snug for two people definitely wasn't big enough for three.

Value for money

★★★★★

Darren B

Travelled to

Vietnam

6 years 7 months ago

★★★★★

First class experience, great help from Liam in the UK and the guides in Vietnam were amazing.

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Ratings

Overall

★★★★★

First class experience, great help from Liam in the UK and the guides in Vietnam were amazing.

Travel consultant

★★★★★

Liam Koehler

Very helpful, listened to our requirements and adjusted the trip to perfectly suit our needs.

Accommodation

★★★★★

Value for money

★★★★★

Ian H

Travelled to

Vietnam

6 years 7 months ago

★★★★★

The service from InsideAsia was everything we had hoped for and we had a truly memorable visit to Vietnam.

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Ratings

Overall

★★★★★

The service from InsideAsia was everything we had hoped for and we had a truly memorable visit to Vietnam.

Travel consultant

★★★★★

Dylan Westwood

Very impressive. Dylan took a real interest in our needs and produced a well-tailored programme as a result. Came across as concerned and caring with good follow up.

Accommodation

★★★★★

On reflection, would have preferred the location of our Hanoi hotel to be adjacent to, rather than in, the Old Quarter so that we weren't immediately plunged into its hustle and bustle.

Value for money

★★★★★

Fiona P

Travelled to

Vietnam

6 years 8 months ago

★★★★★

No one has ever rung me after my trip to welcome me back...so that was great surprise.

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Ratings

Overall

★★★★★

No one has ever rung me after my trip to welcome me back...so that was great surprise.

Travel consultant

★★★★★

Liam Koehler

Very patient and understanding and couldn't have helped more even when we had a trip cancelled due to bad weather while away he got on to it and got us earlier flights etc..within a few hours.

Accommodation

★★★★

Value for money

★★★★

Mark S

Travelled to

Vietnam

6 years 9 months ago

★★★★★

It was beautifully organised. It took all the potential headaches away and allowed us to just enjoy the whole experience

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Ratings

Overall

★★★★★

It was beautifully organised. It took all the potential headaches away and allowed us to just enjoy the whole experience

Travel consultant

★★★★★

Liam Koehler

Liam was really great. He listened to us came up with great suggestions and he made a superb holiday for us.

Accommodation

★★★★★

We are unaccustomed to staying in quality hotels so as far as we were concerned they were fantastic

Value for money

★★★★★

Jennifer M

Travelled to

Vietnam

6 years 8 months ago

★★★★★

Excellent service! As always, there were a few hiccups along the way but there was always support available to make...

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Ratings

Overall

★★★★★

Excellent service! As always, there were a few hiccups along the way but there was always support available to make sure that our holiday was fantastic from start to finish.

Travel consultant

★★★★★

Charlotte Bower

Charlotte was consistently great.

Jennifer M

Travelled to

Vietnam

6 years 8 months ago

★★★★★

Excellent service! As always, there were a few hiccups along the way but there was always support available to make...

Read full review

Ratings

Overall

★★★★★

Excellent service! As always, there were a few hiccups along the way but there was always support available to make sure that our holiday was fantastic from start to finish.

Travel consultant

★★★★★

Charlotte Bower

Charlotte was consistently great.

Accommodation

★★★★★

Value for money

★★★★