Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 201 - 210 of 356

Elephant at Green Hill Valley Camp
Paul
7 years 1 month ago
★★★★★

Charlotte was super in both listening to our requirements and modifying/extending the tailored tour. Speedy responses, 100 accurate and a...

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Ratings

Overall
★★★★★

Charlotte was super in both listening to our requirements and modifying/extending the tailored tour. Speedy responses, 100 accurate and a genuinely interested travel consultant. Myanmar lived up to all our expectations and the friendliness of everyone we met cannot be over-emphasised. We stayed at 8 locations in Myanmar and enjoyed them all. The hotel selections were essentially wonderfuland and in several locations we seemed to have been allocated the best located rooms especially in Bagan, Mt Popa, Inle lake and Ngapali...at the latter we stayed at the Amazing Ngapali Resort and during our explorations there we concluded that this was a far better location than the originally planned Bayview Beach Resort and the quality of the beach there was super. All of our guides were so helpful and informative with really good english, good stories and great enthusiasm. We have visited various countries in SE Asia and this trip to Myanmar has further reinforced our love and passion for this part of the world. It is clearly a country which is so rich in natural resources and which is undergoing a very rapid journey of evolution. We would encourage anyone to visit and try to absorb a little of what it has to offer. Thank you again.

Travel consultant
★★★★★
Charlotte Bower

As above!

Accommodation
★★★★★

Very good as detailed above with some excellent room allocations... esp room 208 at Viewpoint Lodge and room 603 at Amazing Ngapali.

Value for money
★★★★★
Information pack
★★★★★
Hanoi street scene
Silvia L
Travelled to
7 years ago
★★★★★

Wonderful! It was stress free vacation everything was take of.

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Ratings

Overall
★★★★★

Wonderful! It was stress free vacation everything was take of.

Travel consultant
★★★★★
Charlotte Bower

She made great recommendations. Our tours were great from visiting temples to learning to cook Vietnamese food and making pottery it keep our 8 year old interested and excited during the whole trip.

Accommodation
★★★★
Value for money
★★★★★
Chris S
Travelled to
7 years 1 month ago
★★★★★

Everything was fine both here in the UK and in Vietnam and Cambodia. Everythin went pretty much as planned

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Ratings

Overall
★★★★★

Everything was fine both here in the UK and in Vietnam and Cambodia. Everythin went pretty much as planned

Travel consultant
★★★★★
Charlotte Bower

Charlotte was really helpful in planning this trip. The hotels she selected were all first class and the specific tours I booked while away were brilliant. Particularly The Vespa Street Food Tour

Vietnamese cooking class in Hoi An
Mountjoy
Travelled to
7 years 1 month ago
★★★★★

The Red River trip was excellent and all transits were ready and waiting when we arrived. Pan Pacific club floor...

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Ratings

Overall
★★★★★

The Red River trip was excellent and all transits were ready and waiting when we arrived. Pan Pacific club floor to be recommended.

Travel consultant
★★★★★
Charlotte Bower
Monks walking under arches in Salay
Marta
7 years 1 month ago
★★★★★

The trip was very well organised by our consultant who was very helpful and knew what we really wanted to...

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Ratings

Overall
★★★★★

The trip was very well organised by our consultant who was very helpful and knew what we really wanted to do.

Travel consultant
★★★★★
Charlotte Bower

Charlotte was always very helpful, we talked several times and she responded numerous emails. It was our first time in South East Asia so we had doubts. She was always there to advise.

Cycling along the banks of the Thu Bon River near Hoi An
Grant J
Travelled to
7 years 1 month ago
★★★★★

The service from the onset was first rate in terms of both organisation and support from the company. The whole...

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Ratings

Overall
★★★★★

The service from the onset was first rate in terms of both organisation and support from the company. The whole trip ran very smoothly with fantastic accommodation throughout.

Travel consultant
★★★★★
Liam Koehler

Easily accessible when ever we had any queries either by phone or email.

Accommodation
★★★★★

All the accommodation was first rate with excellent rooms and cabins.

Value for money
★★★★★
Sunset in Halong Bay
Paul T
Travelled to
7 years 2 months ago
★★★★★

Great service from your whole team. By email or phone if we were at home or in country

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Ratings

Overall
★★★★★

Great service from your whole team. By email or phone if we were at home or in country

Travel consultant
★★★★★
Enfys Maloney

Enfys asked the right questions to guide us through the booking process. We felt we had value for money. Quick to reply to queries.

Accommodation
★★★★★

They were all really well located within each area we visited. The slight let down was the cabin on our Halong bay cruise which was tired and in need of some TLC. The entire bathroom flooded when we had a shower and the A.C. unit constantly dripped water in the bedroom.

Value for money
★★★★★
Some mountains
Matt G
Travelled to
7 years 1 month ago
★★★★★

Our experience both before departure and in Vietnam was excellent.

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Ratings

Overall
★★★★★

Our experience both before departure and in Vietnam was excellent.

Travel consultant
★★★★★
Liam Koehler

Excellent knowledge of how long to spend in each place and really good at suggesting things to do in each location.

Accommodation
★★★★

All rooms we booked were really good apart from the room at Mango Home which was really basic. We had asked for 'the next room up' for our other bookings so not sure why we didn't have this room at Mango Home. The bathrooms give you the impression that they can't be cleaned properly because they are in desperate need of renovation. Otherwise Mango Home was a lovely experience.

Value for money
★★★★★
Pictures in a Hanoi modern art gallery
Elizabeth B
Travelled to
7 years 2 months ago
★★★★★

We had an amazing time in Cambodia. The itinerary that Liam put together for us was exactly what we were...

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Ratings

Overall
★★★★★

We had an amazing time in Cambodia. The itinerary that Liam put together for us was exactly what we were after. Particular highlights included the Vespa food tour in Siem Riep and the cycling trip in Battambang. We really felt like we got to see so much more of Cambodia then if we'd travelled independently - and it was an unexpected pleasure to be there during Pchum Ben. Our guides were so friendly and helpful. It was the highlight of our trip.

Travel consultant
★★★★★
Liam Koehler

Liam was immensely helpful and easy to contact. He listened to what we wanted from the holiday and provided us with something that was pretty much spot on first try. It was also great to have the brief contact during the holiday - much appreciated.

Accommodation
★★★★★
Value for money
★★★★
Bridge to Mai Chau
Anne
Travelled to
7 years 2 months ago
★★★★★

Usually we arrange our own trips, so we weren't initially very sure they would be able to do what we...

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Ratings

Overall
★★★★★

Usually we arrange our own trips, so we weren't initially very sure they would be able to do what we wanted. However, everything was efficiently organised, hotels were of a high standard, and tour guides were always in place when they were meant to be and were informative and friendly. A very professional service all round.

Travel consultant
★★★★★
Liam Koehler

Liam took the time to find out what we were interested in doing, and made helpful suggestions to ensure the trip gave us the experience we were looking for.

Accommodation
★★★★★

The accommodation was excellent everywhere. Favourite was La Residence in Hue, but we also liked the hotel in Hanoi (really good service and an excellent restaurant) and in Hoi An. Both overnight cruises were excellent

Value for money
★★★★★