Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 211 - 220 of 391

Daily life on the streets of Hanoi
Stephanie S
Travelled to
6 years 11 months ago
★★★★★

Everything from planning the trip and the actual trip itself were spot on. Liam was super helpful in helping put...

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Ratings

Overall
★★★★★

Everything from planning the trip and the actual trip itself were spot on. Liam was super helpful in helping put together the trip at the planning stage and finding activities that would be suitable for a range of ages. The trip itself was extremely well organised and executed. We really enjoyed pretty much all of the trips and the tour guides were excellent.

Travel consultant
★★★★★
Liam Koehler

Fantastic - made my life very easy, I didnt need to do any of my own research and put together everything according to budget. Liam went above and beyond by doing several iterations of the trip to meet my family's many requirements.

Accommodation
★★★★

We traveled on a budget so the accommodation was fine but not amazing. For the price paid I would say its good value.

Value for money
★★★★★
Pictures in a Hanoi modern art gallery
Barbara & Francis
Travelled to
7 years ago
★★★★★

All very good

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Ratings

Overall
★★★★★

All very good

Travel consultant
★★★★★
Liam Koehler

After the passport problem we had in Siem reap, Liam handled the situation calmly and efficiently.

Accommodation
★★★★
Value for money
★★★★
Food market in Hoi An
Katie T
Travelled to
7 years ago
★★★★★

Fantastic, both in terms of getting the itinerary sorted and the service we received when in Laos

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Ratings

Overall
★★★★★

Fantastic, both in terms of getting the itinerary sorted and the service we received when in Laos

Travel consultant
★★★★★
Charlotte Bower

Charlotte is super efficient and understands exactly what we want from the holiday

Nawshrat D
Travelled to
7 years ago
★★★★

Good service overall

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Ratings

Overall
★★★★

Good service overall

Travel consultant
★★★★★
Liam Koehler
Accommodation
★★★★

Upgrade to better rooms if possible as the experience is better and stay much more comfortable.

Value for money
★★★★
Vietnamese food
Ian S
Travelled to
6 years 11 months ago
★★★★★

Efficient and professsional

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Ratings

Overall
★★★★★

Efficient and professsional

Travel consultant
★★★★★
Charlotte Bower

Always responded quickly to all questions and did her best for us

Accommodation
★★★★
Value for money
★★★★
A woman in a conical hat in Hoi An
Emma F
Travelled to
7 years ago
★★★★★

As the organiser of our family holiday I felt a lot of responsibility to 'get it right'. Inside Asia did...

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Ratings

Overall
★★★★★

As the organiser of our family holiday I felt a lot of responsibility to 'get it right'. Inside Asia did a fabulous job and everything went to plan without a hitch so I was very relieved! Our guides were all knowledgable and our transport was good. Highlights of our trip were Kayaking on the Nam Khan river, our visit to Wat Phou temple and a mountain bike tour of the Ankgor Temples- the only way to see them!

Travel consultant
★★★★★
Enfys Maloney

Enfys was very efficient and quick to respond to emails etc. Our guides were prompt and there were no issues with internal flights. Everything went like clockwork.

Accommodation
★★★★

I think it should be pointed out in the literature that when staying at La Folie Lodge there is only one other restaurant on the island. This wasn't an issue but it might have been if we were staying longer. At the Parasol Blanc Hotel in Luang Prabang the smell of sewerage in our rooms was a bit strong. The Lynnaya Urban River Resort was our favourite hotel on our travels.

Value for money
★★★★★
Phong Nha caves
Reardon
Travelled to
7 years ago
★★★★★

Delightful guides and drivers,good knowledge on trips- my husband asks a lot of questions! Having water available was appreciated,especially when...

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Ratings

Overall
★★★★★

Delightful guides and drivers,good knowledge on trips- my husband asks a lot of questions! Having water available was appreciated,especially when we could use refillable containers. Always looked after very well. Good English When hotel not available in flood we were given a car from a temporary one , restaurant booked for us and driver ready to return to hotel. We were then booked into a lovely hotel for the next couple of days. Excellent service in what was a difficult time for them.

Travel consultant
★★★★★
Liam Koehler

Happy to always respond to questions.

Accommodation
★★★★

hotel we were put in first due to flooding did not meet expectations but then the new one was wonderful

Value for money
★★★★★
Monks walking through a market in Myanmar
Pilkington
7 years ago
★★★★★

Great service, thank you.

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Ratings

Overall
★★★★★

Great service, thank you.

Travel consultant
★★★★★
Charlotte Bower

Charlotte was very helpful and quick to reply with helpful suggestions and options.

Vietnam - Hanoi - Street - David Lovejoy
Gill G
Travelled to
7 years ago
★★

This was not the trip we were expecting. Nothing about theis trip exceeded our expectations and very little met them.

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Ratings

Overall
★★

This was not the trip we were expecting. Nothing about theis trip exceeded our expectations and very little met them.

Travel consultant
★★
Charlotte Bower

I believe that Charlotte could have managed our expectations better. I believe she should have a better knowledge of what we were to expect of our trip.

Accommodation
★★
Value for money
★★★
A longboat paddling through karst landscape in Ninh Binh in Vietnam
Mary B
Travelled to
7 years ago
★★★★

Very professional and well organised

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Ratings

Overall
★★★★

Very professional and well organised

Travel consultant
★★★★★
Liam Koehler

Very good service

Accommodation
★★★★★
Value for money
★★★★