Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

4.9
Excellent★★★★★

Displaying 241 - 250 of 392

Surfing at sunset in Mui Ne
Carol L
Travelled to
Vietnam
7 years 5 months ago
★★★★★

We had a memorable experience. The fact that our guides were prepared to share their personal stories and give information...

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Ratings

Overall
★★★★★

We had a memorable experience. The fact that our guides were prepared to share their personal stories and give information about 'normal life' enhanced our trip enormously.

Travel consultant
★★★★★
Enfys Maloney

Well informed, responsive, clear communication. Enfys followed up on our enquiry promptly. Emails seemed personal, rather than 'cut and paste'. I would recommend her and Inside Vietnam

Accommodation
★★★★★

Warm welcome and helpful service at all three hotels. We were glad that we chose small 'local' hotels and avoided international brands.

Value for money
★★★★★
Floating market on the Mekong Delta
K E
Travelled to
Vietnam
7 years 6 months ago
★★★★★

Superb service offering - your travel consultants' personal experiences of the country are invaluable, the standard of guides used, and...

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Ratings

Overall
★★★★★

Superb service offering - your travel consultants' personal experiences of the country are invaluable, the standard of guides used, and accommodation offered, together with the extremely well thought through itineries ensure a fantastic, memorable trip.

Travel consultant
★★★★★
Liam Koehler

From the moment of first speaking with Liam, we received suberb service - excellent advice about travel and trekking options in the North of Vietnam, realistic travel times between areas of interest and affordable options for our budget. The itinery we received was spot-on!

Some mountains
Linda F
Travelled to
Vietnam
7 years 6 months ago
★★★★★

Booking our trip was easy, everything taken care of.

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Ratings

Overall
★★★★★

Booking our trip was easy, everything taken care of.

Travel consultant
★★★★★
Enfys Maloney
Accommodation
★★★★★

Other than La Residence Watbo Siem Reap it was great

Value for money
★★★★
Surfing at sunset in Mui Ne
Sarah G
Travelled to
Vietnam
7 years 7 months ago
★★★★★

Firstly, Charlotte is brilliant. She put together a great tour for me that built in the perfect amount of relaxation...

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Ratings

Overall
★★★★★

Firstly, Charlotte is brilliant. She put together a great tour for me that built in the perfect amount of relaxation and cultural insights and was also mindful of me being a woman travelling alone. Throughout I felt very comfortable and safe.

Travel consultant
★★★★★
Charlotte Bower

Charlotte takes time to really understand my requirements. She also makes great suggestions to both maximise the time available, stretching ideas and generating other opportunities

Accommodation
★★★★
Value for money
★★★★
Mountains of Sapa
Sarah G
Travelled to
Vietnam
7 years 7 months ago
★★★★★

Firstly, Charlotte is brilliant. She put together a great tour for me that built in the perfect amount of relaxation...

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Ratings

Overall
★★★★★

Firstly, Charlotte is brilliant. She put together a great tour for me that built in the perfect amount of relaxation and cultural insights and was also mindful of me being a woman travelling alone. Throughout I felt very comfortable and safe.

Travel consultant
★★★★★
Charlotte Bower

Charlotte takes time to really understand my requirements. She also makes great suggestions to both maximise the time available, stretching ideas and generating other opportunities

Accommodation
★★★★
Value for money
★★★★
Imperial Hue
Stephen L
Travelled to
Vietnam
7 years 7 months ago
★★★★★

Very good advice prior and during our trip.

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Ratings

Overall
★★★★★

Very good advice prior and during our trip.

Travel consultant
★★★★★
Charlotte Bower
Accommodation
★★★★

Well picked locations and very comfortable

Value for money
★★★★★
Girl on boat in Mekong Delta
Turner
Travelled to
Vietnam
7 years 8 months ago
★★★★

I would have given excellent but we felt the recommendation of driving from prom Penh wasn't suitable. We only had...

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Ratings

Overall
★★★★

I would have given excellent but we felt the recommendation of driving from prom Penh wasn't suitable. We only had 20 hours in pnomh Penh, really not long enough and then the drive to Battambang took around 7 hours. We didn't have time to visit the mountainous viewing spot on the way and had to postpone our bike tour to the next day so we had to do a short version of it. And then that knocked back our Siem Reap tour. Not that it mattered as the guide efficiently made all the changes. Would also have liked to visit the floating market on lake tonle as we passed so nearby.

Travel consultant
★★★★★
Vicky Garnett

Efficient, prompt, great to receive email half way through

Our hotel in Saigon was a bit too far out of the centre. The pool of the hotel in Battambang was too dirty to go in the heritage suites in Siem Reap were fantastic! Also loved tam cric in Niamh bins and Hoi An chic in Hoi An.

Value for money
★★★★
On the water in Ninh Binh
Enid S
Travelled to
Vietnam
7 years 7 months ago
★★★★★

The attention to detail was amazing. 90 went like clockwork and the only hiccup was the change of flight from...

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Ratings

Overall
★★★★★

The attention to detail was amazing. 90 went like clockwork and the only hiccup was the change of flight from Siem Reap to Ho chi Minh City when we had to change airlines because our bookings had mysteriously disappeared from the original flight.

Travel consultant
★★★★★
Charlotte Bower

Always understanding. Efficient. Prompt with replies and happy to explain.

Accommodation
★★★★

All hotels were fantastic and we were were very happy with them. The one issue was the hotel La Residence Watbo in Siem Reap. It was off the beaten track down a bumpy lane and because the hotel was on stilts over fish pools, there were rather too many mosquitos for our liking and we had to buy extra anti-mosquito spray for the room. (see separate feedback on the Siem Reap section - sent to Charlotte Bower). We would have preferred a hotel nearer the centre.

Value for money
★★★★★
Con Dao beach
Jane & David
Travelled to
Vietnam
7 years 7 months ago
★★★★★

We didn't think it would be possible to have as good a holiday as you gave us to Japan six...

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Ratings

Overall
★★★★★

We didn't think it would be possible to have as good a holiday as you gave us to Japan six years ago, but you proved us wrong! Brilliant holiday.

Travel consultant
★★★★★
Vicky Garnett

She was always prompt to answer questions and sort things out before we went, and then when we had an issue in Vietnam she was excellent. And staying on late in order to check us onto our flights was just great.

Accommodation
★★★★★
Value for money
★★★★
Nicola J
Travelled to
Vietnam
7 years 8 months ago
★★★★★

Charlotte got it spot on for our family!

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Ratings

Overall
★★★★★

Charlotte got it spot on for our family!

Travel consultant
★★★★★
Charlotte Bower