Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 251 - 260 of 347

Trekking in Pu Luong
Helen H
Travelled to
8 years 3 months ago
★★★★★

All the staff I dealt with were very helpful.

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Ratings

Overall
★★★★★

All the staff I dealt with were very helpful.

Travel consultant
★★★★★
Charlotte Bower

Charlotte was always very helpful & nothing was too much trouble.

Accommodation
★★★★★

All excellent and the staff were very helpful & friendly

Value for money
★★★★★
Exploring Ninh Binh on a Sampan boat
Diane P
Travelled to
8 years 3 months ago
★★★★★

Excellent service all round. All went to plan and we both had an amazing time

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Ratings

Overall
★★★★★

Excellent service all round. All went to plan and we both had an amazing time

Travel consultant
★★★★★
Liam Koehler

Liam was helpful in every way. His suggestions for our tour turned out to be perfect!

Accommodation
★★★★
Value for money
★★★★★
Monks walking under arches in Salay
Iain
8 years 7 months ago
★★★★★

Great service, great holiday!

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Ratings

Overall
★★★★★

Great service, great holiday!

Travel consultant
★★★★★
Charlotte Bower

Very helpful, understood what we wanted and put together a great customised itinerary.

Accommodation
★★★★★
Value for money
★★★★
Information pack
★★★★★
Shwedagon Pagoda exterior
Gordon
8 years 6 months ago
★★★★★

Everything worked and worked well. I was very happy with the level of service and the experience.

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Ratings

Overall
★★★★★

Everything worked and worked well. I was very happy with the level of service and the experience.

Travel consultant
★★★★★
Charlotte Bower

Charlotte was very attentive, I was impressed to receive an email asking after my welfare after an earthquake I hadn't noticed.

Accommodation
★★★★
Value for money
★★★★★
Information pack
★★★★★
Aerial view of Ha Giang mountain landscape
Neil S
Travelled to
8 years 7 months ago
★★★★★

Our Indo China experience was exceptional. From planning to delivery we cannot fault the service we received.

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Ratings

Overall
★★★★★

Our Indo China experience was exceptional. From planning to delivery we cannot fault the service we received.

Travel consultant
★★★★★
Charlotte Bower

Charlotte's attention to detail is praiseworthy. She organised a packed itinerary covering the three countries which suited us all.

Accommodation
★★★★★

All accommodation was exceptional. Superb accommodation, excellent food and very attentive service wherever we stayed.The only adverse comment we feel we should make concerns the Sofitel Plaza, Saigon. After driving back from the Mekong Delta we were all looking forward to spending some time relaxing around the roof top pool before our evening Vespa tour. Disappointingly, the pool being used for a 'private party' which, to us, was incomprehensible. Surely, as part of the service being offered by this hotel the pool should be open to all of its residents at all times. The response from the hotel management to our resulting complaint also left a lot to be desired.

Value for money
★★★★★
Cruising on the Irrawaddy and Chindwin river
Paul & Lisa
8 years 7 months ago
★★★★★

Outstanding service, trip ran like clockwork

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Ratings

Overall
★★★★★

Outstanding service, trip ran like clockwork

Travel consultant
★★★★★
Charlotte Bower

Charlotte listened to what we wanted to see and put together a superb package to suit our budget

Accommodation
★★★★★

Had a great balcony room in Kalaw and staff at the hotel fetched local food for breakfast (Shan noodles) at the request of our guide. Loved the Bagan King hotel and Thazin Garden.

Value for money
★★★★★
Information pack
★★★★★
Phong Nha caves
Frans C
Travelled to
8 years 7 months ago
★★★★★

This is the second time we have travelled with inside, we did Japan before. As before the service was excellent.

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Ratings

Overall
★★★★★

This is the second time we have travelled with inside, we did Japan before. As before the service was excellent.

Travel consultant
★★★★★
Vicky Garnett

Vicky was excellent throughout as in the case of our Japan trip we particularly appreciated the courtesy contact in Siem Reap.

Accommodation
★★★★

The hotel in Battambang, La Villa Battambang, was marvellous. We especially like the eccentric manageress, she was wonderful. We were also particularly pleased with the hotel in Siem Reap because it was close enough to the the centre that we could walk in at night and eat in the Red Piano (recommended by Vicky).

Value for money
★★★★
Aerial view of lake in Hpa-An
Paul
8 years 7 months ago
★★★★★

Loved it - very grateful for a superb couple of weeks.

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Ratings

Overall
★★★★★

Loved it - very grateful for a superb couple of weeks.

Travel consultant
★★★★★
Charlotte Bower

Very friendly and helpful.... We did change things quite a few times during the planning of the trip - getting to the Death Railway, changing our booking at the Golden Rock,adding another night at Hpa An, adding the giant reclining buddah near Mawlymayne etc etc and all these requests were handled brilliantly. We realise we must have been frustrating changing stuff a lot but it was all processed quickly and in a very friendly way. Many thanks - appreciate your help with all our requests. It was worth it as every change worked out brilliantly.

Accommodation
★★★★★

We were generally pleasantly surprised with the standard of accomodation - better than we expected. None would change Sterling and on a couple of occasions when Credit Card machine didnt work we were almost a bit stuck.... The Hotel Bagan King publish pictures of all their guests on their Facebook page which is possibly a bit odd - but it was a great hotel nevertheless.

Value for money
★★★★
Information pack
★★★★★
Russell
8 years 7 months ago
★★★★★

See email

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Ratings

Overall
★★★★★

See email

Travel consultant
★★★★★
Charlotte Bower

See email

Exploring Ninh Binh on a Sampan boat
Jim P
Travelled to
8 years 8 months ago
★★★★★

Excellent planning of sights and experiences,enhanced by exceptional guides

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Ratings

Overall
★★★★★

Excellent planning of sights and experiences,enhanced by exceptional guides

Travel consultant
★★★★★
Charlotte Bower

We gave her a time frame and a few things we had to see and let her plan the rest

Accommodation
★★★★★

All were modern, clean. Some were very unique in location and services. All in areas you are not uncomfortable walking out the door

Value for money
★★★★★