Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 271 - 280 of 382

Pool and mountains
Brian M
Travelled to
8 years 1 month ago
★★★★★

Planned and executed perfectly.

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Ratings

Overall
★★★★★

Planned and executed perfectly.

Travel consultant
★★★★★
Liam Koehler
Accommodation
★★★★
Value for money
★★★★★
Vietnam noodle soup
Lauren V
Travelled to
8 years 3 months ago
★★★★★

Liam did a great job listening to what we wanted and developing a package that met those needs. We also...

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Ratings

Overall
★★★★★

Liam did a great job listening to what we wanted and developing a package that met those needs. We also had pre-existing travel plans that he had to work around and was very helpful continually tailoring the proposal until it was perfect.

Travel consultant
★★★★★
Liam Koehler

Liam was very responsive and helpful even when we were in-country. He listened to our needs and offered sound advice about what to see and skip.

Sunset view of pagodas
Anne
8 years 2 months ago
★★★★★

We are used to travelling independently but it was a joy having all the logistics dealt with and made a...

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Ratings

Overall
★★★★★

We are used to travelling independently but it was a joy having all the logistics dealt with and made a significant difference to a full and exciting 2 weeks . we saw a lot and learnt a lot.

Travel consultant
★★★★★
Charlotte Bower

We met Charlotte, she listened, proposed ideas, mapped it out and then developed s a well nigh perfect trip with down time included too - as requested

Accommodation
★★★★★

it was without exception very good,

Value for money
★★★★★
Information pack
★★★★
Night time street scene in Ho Chi Minh City
Joanna B
Travelled to
8 years 3 months ago
★★★★★

It all worked really well,the guides were excellent (with the exception of one who didn't really engage with us), the...

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Ratings

Overall
★★★★★

It all worked really well,the guides were excellent (with the exception of one who didn't really engage with us), the accommodation was all good and as described. We did a great balance of things (could have had another rest day!) and it all lived up to or exceeded expectation.

Travel consultant
★★★★★
Liam Koehler

Liam was very helpful and helped reorganise stuff when we were away, which was very great. Really liked all the information in the little booklets - very helpful.

Accommodation
★★★★★

It was all good, La Siesta in Hanoi was great, as was Viroth's in Siem Reap, Tam Coc was lovely but the food was not as good as the rest of the hotel, Palm Garden was good and Au Lac in HCM had a good location but was our least favourite - staff not very helpful, bathroom rather smelly, breakfast not as good as other hotels.

Value for money
★★★★
Trekking in Pu Luong
Helen H
Travelled to
8 years 3 months ago
★★★★★

All the staff I dealt with were very helpful.

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Ratings

Overall
★★★★★

All the staff I dealt with were very helpful.

Travel consultant
★★★★★
Charlotte Bower

Charlotte was always very helpful & nothing was too much trouble.

Accommodation
★★★★★

All excellent and the staff were very helpful & friendly

Value for money
★★★★★
Exploring Ninh Binh on a Sampan boat
Diane P
Travelled to
8 years 3 months ago
★★★★★

Excellent service all round. All went to plan and we both had an amazing time

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Ratings

Overall
★★★★★

Excellent service all round. All went to plan and we both had an amazing time

Travel consultant
★★★★★
Liam Koehler

Liam was helpful in every way. His suggestions for our tour turned out to be perfect!

Accommodation
★★★★
Value for money
★★★★★
Monks walking under arches in Salay
Iain
8 years 7 months ago
★★★★★

Great service, great holiday!

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Ratings

Overall
★★★★★

Great service, great holiday!

Travel consultant
★★★★★
Charlotte Bower

Very helpful, understood what we wanted and put together a great customised itinerary.

Accommodation
★★★★★
Value for money
★★★★
Information pack
★★★★★
Limestone karts in Halong Bay Vietnam
Stephanie E
Travelled to
8 years 5 months ago
★★★★

Generally the service and experience were good

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Ratings

Overall
★★★★

Generally the service and experience were good

Travel consultant
★★
Vicky Garnett

Our consultant, Vicky, tried hard but she seemed inexperienced and had a lack of local knowledge of both Vietnam and Cambodia. I had assumed that while in Siem Reap that our tour of the temples would have included a trip to Angkor Wat and Phohm Temple. As they were not included, our guide suggested we took a tuc tuk to the ticket kiosk and then on to the temples where we could hire a local guide at the entrance of Angkor Wat Temple. If we had wanted to travel independently we would have just booked hotels and flights. Also we had to choose between a cycle ride or boat ride on Tonie Sap Lake, it was not possibe to do both as stated in our itinerary.

Shwedagon Pagoda exterior
Gordon
8 years 6 months ago
★★★★★

Everything worked and worked well. I was very happy with the level of service and the experience.

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Ratings

Overall
★★★★★

Everything worked and worked well. I was very happy with the level of service and the experience.

Travel consultant
★★★★★
Charlotte Bower

Charlotte was very attentive, I was impressed to receive an email asking after my welfare after an earthquake I hadn't noticed.

Accommodation
★★★★
Value for money
★★★★★
Information pack
★★★★★
Aerial view of Ha Giang mountain landscape
Neil S
Travelled to
8 years 7 months ago
★★★★★

Our Indo China experience was exceptional. From planning to delivery we cannot fault the service we received.

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Ratings

Overall
★★★★★

Our Indo China experience was exceptional. From planning to delivery we cannot fault the service we received.

Travel consultant
★★★★★
Charlotte Bower

Charlotte's attention to detail is praiseworthy. She organised a packed itinerary covering the three countries which suited us all.

Accommodation
★★★★★

All accommodation was exceptional. Superb accommodation, excellent food and very attentive service wherever we stayed.The only adverse comment we feel we should make concerns the Sofitel Plaza, Saigon. After driving back from the Mekong Delta we were all looking forward to spending some time relaxing around the roof top pool before our evening Vespa tour. Disappointingly, the pool being used for a 'private party' which, to us, was incomprehensible. Surely, as part of the service being offered by this hotel the pool should be open to all of its residents at all times. The response from the hotel management to our resulting complaint also left a lot to be desired.

Value for money
★★★★★