Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

4.9

Excellent★★★★★

Displaying 301 - 310 of 393

Destination

Travel consultant

Review rating

Sarah G

Travelled to

Vietnam

8 years 9 months ago

★★★★★

So helpful, responsive and informed

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Ratings

Overall

★★★★★

So helpful, responsive and informed

Travel consultant

★★★★★

Charlotte Bower

Really great, loved Charlotte's enthusiasm, sound advice and solid recommendations tailored to my areas of interest

Accommodation

★★★★

As per my note above, I was a little disappointed by the replacement / changed accommodation in Luang Prabang due predominantly a lack of a swimming pool and not great bar / restaurant. By contrast the Champasak River Resort was exceptional and I loved it. Siem Reap Wat Bo Residence was a gem of a find.

Value for money

★★★★

Paulinehead

Travelled to

Vietnam

8 years 10 months ago

★★★★

Listened to our ideas and came up with a detailed trip

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Ratings

Overall

★★★★

Listened to our ideas and came up with a detailed trip

Travel consultant

★★★★★

Charlotte Bower

Very approachable

Accommodation

★★★★

All accommodation excellent especially in phu quoc

Value for money

★★★★

Terry S

Travelled to

Vietnam

8 years 10 months ago

★★★★★

Fabulous service with expert advice and people available to discuss our requirements

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Ratings

Overall

★★★★★

Fabulous service with expert advice and people available to discuss our requirements

Travel consultant

★★★★★

Charlotte Bower

Very knowledgeable, friendly and available

Accommodation

★★★★★

The hotels chosen were a mix of large chain hotels in the big cities ( Sofitel/Hilton) and boutique hotels. All were excellent. We had a number of upgrades, which was fab.

Value for money

★★★★★

Gill P

Travelled to

Vietnam

8 years 10 months ago

★★★★★

All the arrangements went perfectly, guides, transfers, hotels, flights

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Ratings

Overall

★★★★★

All the arrangements went perfectly, guides, transfers, hotels, flights

Travel consultant

★★★★★

Charlotte Bower

Well done Charlotte for suggesting that we stay in town at Hoi An and not at the beach because the weather could be iffy in January, and it was! Also good suggestion to tweak the itinerary so that we could be in Hoi An for the full moon lantern festival. It wasn't her fault that rain meant that it didn't happen!!

Accommodation

★★★★★

Value for money

★★★★★

Russell M

Travelled to

Vietnam

8 years 10 months ago

★★★★★

It was just great, worry free, problem free, friendly etc.

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Ratings

Overall

★★★★★

It was just great, worry free, problem free, friendly etc.

Travel consultant

★★★★★

Charlotte Bower

I loved both of my tour guides Ms. Phiep (sure I mispelled that) and Mr. Nora (what He went by with me) I will never forget them - they taught me a great deal on both the broad and personal levels.

Malcolm M

Travelled to

Vietnam

8 years 11 months ago

★★★

The Bassac Boat was excellent. We should have had a third night. The food and service was superb. In fact...

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Ratings

Overall

★★★

The Bassac Boat was excellent. We should have had a third night. The food and service was superb. In fact we couldn't eat all the food offered.. Our guide was excellent as was our waiter.

Travel consultant

★★★★

Charlotte Bower

We were not informed of the excess bagage allowance which would have been a problem as we needed 30kg.

Accommodation

★★★★

Not the best but was well positioned

Value for money

★★★★★

Steph W

Travelled to

Vietnam

9 years ago

★★★★

Overall our honeymoon was fantastic.

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Ratings

Overall

★★★★

Overall our honeymoon was fantastic.

Travel consultant

★★★★★

Charlotte Bower

Charlotte was great, really helpful and always responded promptly.

Accommodation

★★★★★

Song Saa and the island lodge were amazing

Value for money

★★★

Miriam & Nigel

Travelled to

Vietnam

9 years ago

★★★★★

We also received an excellent service from Enfys who we originally contacted when booking this trip.

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Ratings

Overall

★★★★★

We also received an excellent service from Enfys who we originally contacted when booking this trip.

Travel consultant

★★★★★

Charlotte Bower

Very helpful particularly in responding to issues arising when we were in Cambodia. Problem quickly resolved through her intervention.

Accommodation

★★★★

Navutu Dreams was fantastic. A lovely welcome and all the staff were very friendly and helped us out when we had problems with our driver not turning up on the last day.

Value for money

★★★★

Fabian B

Travelled to

Vietnam

9 years ago

★★★★★

The travel consultant put together a very comprehensive program for our 2 weeks to Laos and Cambodia. A program that...

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Ratings

Overall

★★★★★

The travel consultant put together a very comprehensive program for our 2 weeks to Laos and Cambodia. A program that was then later exceptionally well executed once in Asia.

Travel consultant

★★★★★

Charlotte Bower

Charlotte always took her time to answer any questions we had prior to the trip. She also reached out half way through our trip to verify that we were satisfied with our experience.

Tracey L

Travelled to

Vietnam

9 years 1 month ago

★★★★★

Excellent service from start to finish! We met Enfys at the travel show and were very impressed with her knowledge...

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Ratings

Overall

★★★★★

Excellent service from start to finish! We met Enfys at the travel show and were very impressed with her knowledge and enthusiasm. She really understood our requests and the holiday exceeded our expectations on every level. Charlotte took over when Enfys went on maternity leave and she was also brilliant- even e-mailing whilst we were away to make sure all was well.

Travel consultant

★★★★★

Charlotte Bower

As above

Accommodation

★★★★★

It was all of a very high standard and really exceeded our expectations, especially our last leg at Cham Villas in Mue Ne. It was perfect, right on the beach. Wanted to stay forever!

Value for money

★★★★★