Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 311 - 320 of 347

Pictures in a Hanoi modern art gallery
Megan H
Travelled to
10 years 6 months ago
★★★★★

I couldn't praise the service that I received from Enfys more, the whole trip was so well planned - thank...

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Ratings

Overall
★★★★★

I couldn't praise the service that I received from Enfys more, the whole trip was so well planned - thank you so much!!

Travel consultant
★★★★★
Enfys Huws
Vietnamese cooking class in Hoi An
Wickramaratne
Travelled to
10 years 7 months ago
★★★★★

Immaculately organised and exceeded expectations

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Ratings

Overall
★★★★★

Immaculately organised and exceeded expectations

Travel consultant
★★★★★
Enfys Huws

Could not ask for a friendlier person

Accommodation
★★★★

Hotel is a bit dated and could do with some redecorationnnn

Value for money
★★★★★
On the water in Ninh Binh
Carol & Carolyn
Travelled to
10 years 7 months ago
★★★★★

Your attention to detail was second to none - always in communication before we travelled plus the full documented itinerary...

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Ratings

Overall
★★★★★

Your attention to detail was second to none - always in communication before we travelled plus the full documented itinerary of travel, hotels and tours plus contact details was superb. The guides were there to meet and greet at every destination as promised and drivers and cars were first class.

Travel consultant
★★★★★
Enfys Huws

Always available and very helpful with any queries.Handled change of booking very professionally and courteously. Enfys was very reassuring and struck the right balance with handling our arrangements.

Accommodation
★★★★

Hoi An and Ho Chi Min City hotels definitely exceeded our expectations.

Value for money
★★★★★
Tour of a Vietnamese market with Chef Ai
Jonathan & Helen
Travelled to
10 years 7 months ago
★★★★★

Very pleased overall - we had a great time. Worth highlighting particularly the outstanding guides in the Hanoi leg (very...

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Ratings

Overall
★★★★★

Very pleased overall - we had a great time. Worth highlighting particularly the outstanding guides in the Hanoi leg (very knowledgeable and experienced) and especially the one in Cambodia, who provided an excellent service and did everything in his power to customise the time available to our wishes and provided fascinating personal experiences and insights. Also the trip to the bird reserve at Prek Toal was a unforgettable experience - especially seeing such a huge number of pelicans and cranes etc so close in their natural world.

Travel consultant
★★★★★
Enfys Huws

1 Listened to what we wanted and customised trip accordingly, amending with excellent suggestions and additions where our aims could be met and not afraid to challenge the practicality of our own suggestions; 2 did an excellent job at very short notice in re-scheduling the trip with totally reorganised dates with negotiated minimum cost when it looked as though we would need to postpone the trip very shortly before our departure.

Accommodation
★★★★★

Kanu Lodge particularly outstanding; that in Siem Reap and Hoi An very good; La Residence was good but big and not as friendly as the others.

Value for money
★★★★
Jon & Pam
10 years 8 months ago
★★★★★

Very impressive, never felt at sea with anything all arrangements worked which is saying something in Burma!

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Ratings

Overall
★★★★★

Very impressive, never felt at sea with anything all arrangements worked which is saying something in Burma!

Travel consultant
★★★★★
Enfys Huws

Very conscientious, polite and enthusiastic

Accommodation
★★★★

The hotel in Hanoi seemed to have lost our reservation so we were not in the old wing unfortunately and the room in Manadalay was very small

Value for money
★★★★★
Information pack
★★★★
Vietnamese food
Jenny R
Travelled to
10 years 8 months ago
★★★★★

Most impressed tha t everything worked and that you kept us informed throughout our holiday.

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Ratings

Overall
★★★★★

Most impressed tha t everything worked and that you kept us informed throughout our holiday.

Travel consultant
★★★★★
Enfys Huws

Very impressed that our memnory card were found and shipped back to the UK for us

Busy streets of Hanoi Vietnam
Marlene H
Travelled to
10 years 7 months ago
★★★★★

Well planned

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Ratings

Overall
★★★★★

Well planned

Travel consultant
★★★★★
Ruth Hubbard

Always available. This makes a difference

Accommodation
★★★★★
Pouring Vietnamese coffee
Lynne P
Travelled to
10 years 7 months ago
★★★★★

Good service. Good Knowledge of countries and seasons. Excellent support on trip. Good hotels

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Ratings

Overall
★★★★★

Good service. Good Knowledge of countries and seasons. Excellent support on trip. Good hotels

Travel consultant
★★★★★
Enfys Huws

Advised on right season for the trip we wanted to do. Tailored to our desires. Very friendly and kept us up to date with any changes that needed to be made. etc It was like I was dealing with a friend whi knew my needs.

Accommodation
★★★★★

The choice of hotels was top class. A nice mixture. We especially liked the Victoria in Seam Reep and the Boutique Hoi An.

Value for money
★★★★
Vietnamese food
Joao B
Travelled to
10 years 8 months ago
★★★★★

Agreement with the time and intinerary followed in Indochine. Vietnam and Angkor Wat and Angkor complex Thor are amazing

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Ratings

Overall
★★★★★

Agreement with the time and intinerary followed in Indochine. Vietnam and Angkor Wat and Angkor complex Thor are amazing

Travel consultant
★★★★★
Enfys Huws

She was ever interested and dedicated the trip succed and smart end fast when demanded. For example to substitut the guide of first day Bankok

Accommodation
★★★★★

the only exception was the hotel in bangkok, it was only reseable

Value for money
★★★★
Rice paddies in Northern Vietnam
Joao B
Travelled to
10 years 8 months ago
★★★★★

Agreement with the time and intinerary followed in Indochine. Vietnam and Angkor Wat and Angkor complex Thor are amazing

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Ratings

Overall
★★★★★

Agreement with the time and intinerary followed in Indochine. Vietnam and Angkor Wat and Angkor complex Thor are amazing

Travel consultant
★★★★★
Enfys Huws

She was ever interested and dedicated the trip succed and smart end fast when demanded. For example to substitut the guide of first day Bankok

Accommodation
★★★★★

the only exception was the hotel in bangkok, it was only reseable

Value for money
★★★★