Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

4.9

Excellent★★★★★

Displaying 371 - 380 of 382

Destination

Travel consultant

Review rating

Elspeth T

Travelled to

Vietnam

11 years ago

★★★★★

Excellent personal service, advice and help.

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Ratings

Overall

★★★★★

Excellent personal service, advice and help.

Travel consultant

★★★★★

Enfys Huws

Enfys was very approachable and always responded to queries promptly

Accommodation

★★★★★

All the hotels were of a very good standard and the service was impeccable

Value for money

★★★★

Elissa H

Travelled to

Vietnam

11 years ago

★★★★★

The trip was well organized and we were very pleased with the ultimate itinerary. The guides provided were overall excellent...

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Ratings

Overall

★★★★★

The trip was well organized and we were very pleased with the ultimate itinerary. The guides provided were overall excellent, had a good grasp of the language and were very knowledgeable. The places chosen fit the kind of itinerary we were looking for, yet they were very flexible when we wanted to make changes to it.

Travel consultant

★★★★★

Enfys Huws

Enfys was knowledgeable and extremely accommodating to our needs. She always addressed our concerns (and there weren't many!) in a timely manner, and provided excellent advice when we needed it.

Accommodation

★★★★★

Loved the little touches at the hotels--gifts on the bed, terrific breakfasts!

Value for money

★★★★

Eugene G

Travelled to

Vietnam

11 years 1 month ago

★★★★★

Overall we were very happy with the services received, and we had a wonderful holiday

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Ratings

Overall

★★★★★

Overall we were very happy with the services received, and we had a wonderful holiday

Travel consultant

★★★★★

Ruth Hubbard

Accommodation

★★★★

The hotel in Sapa needs to improve some of its services - especially regarding bathroom cleanliness

Value for money

★★★★

Nicola W

Travelled to

Vietnam

11 years 1 month ago

★★★★★

I'm sick to death of the standard commercial offering & perception of what the tourist wants from travel agents -...

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Ratings

Overall

★★★★★

I'm sick to death of the standard commercial offering & perception of what the tourist wants from travel agents - this was a very pleasant change - from inception to conclusion.

Travel consultant

★★★★★

Enfys Huws

Generally Enfy was very helpful in her advice. She gave me hte impression that she had been to the places we were discussing which adds immense value & reassurance.

Accommodation

★★★★★

Fabulous locations but the Hotel in Siem Ream didn't forfill its potential. See e-mail to Enfys.

Value for money

★★★★★

Nigel W

Travelled to

Vietnam

11 years 2 months ago

★★★★★

All went smoothly

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Ratings

Overall

★★★★★

All went smoothly

Travel consultant

★★★★★

Enfys Huws

Great booklet

Accommodation

★★★★★

Value for money

★★★★

Emma K

Travelled to

Vietnam

11 years 2 months ago

★★★★★

Enfys could not have been more patient or more helpful with our itinerary - she took on board all our...

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Ratings

Overall

★★★★★

Enfys could not have been more patient or more helpful with our itinerary - she took on board all our requests, particularly those relating to the fact that we were travelling with children and came up with the perfect holiday for us!

Travel consultant

★★★★★

Enfys Huws

Accommodation

★★★★

Value for money

★★★★

Vervoort D

Travelled to

Vietnam

11 years 2 months ago

★★★★

The service was very good, well organised, we had a great holiday and not one single hick up or problem...

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Ratings

Overall

★★★★

The service was very good, well organised, we had a great holiday and not one single hick up or problem. Thank you. We do understand it becomes more and more difficult to organise a 'different' trip from other organisations. Maybe that could be more elaborated?

Travel consultant

★★★★★

Enfys Huws

Present, pro-active. Thanks for the birthday wishes, delicious meal and the attention we received in the hotel. Also thanks for the immediate follow up and changes in schedule while Halong Bay was hit by a storm.

Accommodation

★★★★★

Some hotels were fabulous, some were a bit less.

Value for money

★★★★

Imogen A

Travelled to

Vietnam

11 years 3 months ago

★★★★★

Excellent - very professional. Everything on holiday ran smoothly, we had no problems at all. We felt very well looked...

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Ratings

Overall

★★★★★

Excellent - very professional. Everything on holiday ran smoothly, we had no problems at all. We felt very well looked after here in the UK before our trip and when we got there.

Travel consultant

★★★★★

Enfys Huws

Very thorough and accomodated all our requests quickly

Accommodation

★★★★★

The quality of the accomodation on the boats was a very pleasant surprise! Also the Hoi An Historic Hotel and Sapa View were excellent.

Value for money

★★★★

Nelie C

Travelled to

Vietnam

11 years 3 months ago

★★★★★

As we did the InsideJapan-tour in 2012, we thought it would never be outscored by any other tour... but now...

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Ratings

Overall

★★★★★

As we did the InsideJapan-tour in 2012, we thought it would never be outscored by any other tour... but now it has a true opponent! Excellent-EXCELLENT, thank you! Our e-mails were answered immediately - under ALL circumstances.

Travel consultant

★★★★★

Ruth Hubbard

All very well organised, thank you!

Accommodation

★★★★★

Every one handpicked! Thank you! Especially Maison Dalabua, Luang Prabang. (Only negative is that we thought Cham Island didn't offer a 'homestay'.)

Value for money

★★★★★

Angelo R

Travelled to

Vietnam

11 years 4 months ago

★★★★★

The tour was very well planned we had a great time and our guides where very very nice... definitely an...

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Ratings

Overall

★★★★★

The tour was very well planned we had a great time and our guides where very very nice... definitely an holiday to remember thx

Travel consultant

★★★★★

Ruth Hubbard

She responded to our request even if we had a small time to organize. great