Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

4.9
Excellent★★★★★

Displaying 81 - 90 of 358

View of Angkor Wat
Naomi E
Travelled to
Cambodia
Vietnam
1 year 10 months ago
★★★★★

Truly terrific family experience.

Read full review

Ratings

Overall
★★★★★

Truly terrific family experience.

Travel consultant
★★★★★
Liam Koehler

Liam was very good at listening to our needs and his suggestions were great. Very responsive.

Accommodation
★★★★★
Value for money
★★★★★
Information pack
★★★★★
Rice paddies in Northern Vietnam
Melanie P
Travelled to
Vietnam
1 year 9 months ago
★★★★★

This was our 2nd trip with Inside Asia. Every hotel was well chosen. Amy was was a pleasure to work...

Read full review

Ratings

Overall
★★★★★

This was our 2nd trip with Inside Asia. Every hotel was well chosen. Amy was was a pleasure to work with. She listened and remembered what we wanted from our first itinerary planned before the pandemic. Our transfers were seamless. We loved 2 out of the 3 guides. They certainly added so much to our understanding of Vietnam.

Travel consultant
★★★★★
Amy Tadehara

See comment above. Amy was very detail oriented and followed up on every question and request.

Accommodation
★★★★★

Loved all accommodations. The Almanity Hotel in Hoi An had a great spa but the hotel room was not very comfortable. Little privacy in bathroom and raised bed platform was rather dangerous to get in and out of.

Value for money
★★★★★
Information pack
★★★★★
Michael A
Travelled to
Singapore
Malaysia
1 year 10 months ago
★★★★★

The entire trip was fantastic. Hotels were top notch, Guides and Drivers were excellent. Tours were well planned and included...

Read full review

Ratings

Overall
★★★★★

The entire trip was fantastic. Hotels were top notch, Guides and Drivers were excellent. Tours were well planned and included access for my wheelchair as much as possible.

Travel consultant
★★★★★
Liam Koehler

Liam did a great job setting up this tour for us. My disability was always a consideration so most everything was handicap accessible.

Accommodation
★★★★★

Hotels were generally accessible but not necessarily everywhere. Accessibility options varied among the hotels but we could always make it work.

Value for money
★★★★
Information pack
★★★★★

Photos from the trip

Beach restaurant at Kep
Thomas M
Travelled to
Cambodia
Vietnam
1 year 11 months ago
★★★★★

Great initial advice on climate and seasons (not what I thought when I first thought of Vietnam and Cambodia). Ground...

Read full review

Ratings

Overall
★★★★★

Great initial advice on climate and seasons (not what I thought when I first thought of Vietnam and Cambodia). Ground arrangements (a number of hotel bookings, internal flights and transfers) all worked like clockwork.

Travel consultant
★★★★★
Liam Koehler

A source of sound advice, has lived in Vietnam. Liam promptly answered all queries from visas, to changes in flights

Accommodation
★★★★★
Value for money
★★★★
Information pack
★★★★
Ho Chi Minh City at night
Rebecca S
Travelled to
Vietnam
2 years ago
★★★★★

We couldn't have had a better honeymoon in Vietnam. The InsideAsia team was top-notch from start to finish. They worked...

Read full review

Ratings

Overall
★★★★★

We couldn't have had a better honeymoon in Vietnam. The InsideAsia team was top-notch from start to finish. They worked with us to ensure our trip reflected our travel style, and created special moments throughout. The itinerary was carefully thought through and well balanced - a combination of active adventure, under-the-radar foodie experiences, and moments of relaxation. Their team both in-office and on-the-ground are true experts. We are InsideAsia Tours travelers for life, I can't imagine traveling with anyone else.

Travel consultant
★★★★★
Amy Tadehara

Thank you for everything, Amy! You were an incredible support throughout the process and an integral part of making our honeymoon so special. We felt "heard" and taken care of the entire time.

Accommodation
★★★★★

We loved all the hotels except the Azerai in Hue, it was a bit dated.

Value for money
★★★★★
Information pack
★★★★★

Photos from the trip

View over Cameron Highlands
Gary J
Travelled to
Malaysia
2 years ago
★★★★★

This was our 4th trip with Inside Asia / Japan with another already booked for next year and two friends...

Read full review

Ratings

Overall
★★★★★

This was our 4th trip with Inside Asia / Japan with another already booked for next year and two friends booked on our recommendation - enough said!! We will always use you as long as we are travelling to your area, indeed we only chose Malaysia because you offered it. Everything is spot on from the start of the process to the end of the trip!

Travel consultant
★★★★★
Charlotte Bower

Thank you Charlotte! Charlotte was always available to answer queries, had good suggestions and managed the process professionally and in a friendly manner.

Accommodation
★★★★★

The Liu Men hotel in Malacca and the Campbell Hotel in Penang would be two of our favourite hotels anywhere we've been. The others were also very good.

Value for money
★★★★★
Information pack
★★★★★
Luang Prabang landscape view
Chiam N
Travelled to
Laos
Vietnam
2 years 1 month ago
★★★★★

An absolutely positive and fun-filled holiday. We had a wonderful time.

Read full review

Ratings

Overall
★★★★★

An absolutely positive and fun-filled holiday. We had a wonderful time.

Travel consultant
★★★★★
Liam Koehler

Liam was obviously well versed in his specialist area. He was communicative, keeping us informed at every stage of the booking process, flexible with specific requests and had good suggestions to offer. We also heard from him by email, in the middle of our trip, checking up to make sure everything was running smoothly.

Accommodation
★★★★★
Value for money
★★★★
Information pack
★★★★★
Lady on boat in Mekong Delta
Jaqui S
Travelled to
Vietnam
2 years 1 month ago
★★★★★

.

Read full review

Ratings

Overall
★★★★★

.

Travel consultant
★★★★★
Liam Koehler

Thank you Liam! Your knowledge of Vietnam shone through, and we appreciated the special touches to our itinerary (eg taking into account an anniversary).

Accommodation
★★★★★
Value for money
★★★★★
Information pack
★★★★★
Mondulkiri
Lynn R
Travelled to
Cambodia
Vietnam
2 years 4 months ago
★★★★★

Amazing trip organised to perfection

Read full review

Ratings

Overall
★★★★★

Amazing trip organised to perfection

Travel consultant
★★★★★
Liam Koehler
Accommodation
★★★★

Would have been excellent except for Pu Long retreat

Value for money
★★★★
Information pack
★★★★
Bohey Dulang Semporna, Sabah
John N
Travelled to
Borneo
Malaysia
2 years 5 months ago
★★★★★

We had a wonderful trip to Malaysia taking in Peninsula and Borneo. Inside Asia walked me through the key decisions...

Read full review

Ratings

Overall
★★★★★

We had a wonderful trip to Malaysia taking in Peninsula and Borneo. Inside Asia walked me through the key decisions, based on our previous travel experience, budget and time. They gave me a lot of pre-travel info and managed changes in itinerary during our trip (hotel not being opened in time post-covid) seamlessly

Travel consultant
★★★★★
Liam Koehler

Liam was very supportive from our initial contact (relatively close to the departure date), through-out pre-travel and on the trip itself. He always chased down answers to our tricky questions and responded quickly and clearly

Accommodation
★★★★★

We had a good mix of 3* city hotels, 'jungle camps' and 4-5* beach hotels. The 3* city hotels were all clean and well presented. The hotel in Ipoh (M boutique) was not central to the restaurant district which was a mistake as we didn't realise it was there. Grab took a long time to load (>5 days to work) so we were stuck in the hotel and the food was average. The other city hotels (KL, Penang and Kuching) were very central and we could walk into the main restaurant/ night-life areas. The jungle camps and wildlife resorts were fabulous and the general trend of higher star hotels towards the end of the holiday was great. The switch of hotel from Gaya Island to Shangri-La Rasa Ria (SLRR) was a real shame, nut unavoidable. SLRR was a 5* hotel about an hour from KK. It was very isolated and we felt trapped in the resort, which was very expensive food-wise compared to everywhere else on the trip. We spent a third of our total budget in these last 4 days. The hotel was lovely, but I would have preferred to have gone back to the Shangri-La Tanjung Aru, where we could have accessed the restaurants in KK and arranged another boat trip

Value for money
★★★★
Information pack
★★★★★