Customer reviews and what they say

The first accommodation (Gracery Hotel Seoul) was excellent and set the standard very high. The traditional stay in Gyeongju was a bit more uncomfortable than what we expected (very noisy, touristic environment, not great bathroom facilities) but it might be because we expected something different and more similar to a Japanese ryokan, which was unfair on our part. The biggest disappointment was the Felix hotel in Busan: staff was rude and unwilling to provide information, the room was dirty (we found an old slipper surrounded by several dust bunnies under the bed, sign that it wasn't cleaned in months at least) and one night the alarm woke us up at 4am, which was very scary, and the only explanation was of "a malfunction". The 9brick hotel back in Seoul was ok and in a nice location, but breakfast was very poor: there were only two choices of food (both with meat) and they didn't have tea, only coffee and hot water (and what's the point of having hot water if you don't have tea bags??), which was weird and quite annoying in a 3 stars hotel.

All the hotels and the hanok guesthouse met my expectations and were well situated for each element of my trip.

They were over the top, unnecessarily so, and poorly located.

A couple of the hotels i had were not good. For the price i paid, i expected better hotels.

We found the hotels mainly too big and impersonal. The information provided about them was inaccurate as most of them did not really have a restaurant or anywhere to sit in the evenings

The PJ Hotel in Seoul was a disappointing stay. As I mentioned to Karin directly, it is quite run down and the rooms were barely clean and the ac didn't work properly. After asking for maintenance, they still couldn't fix the problem. It was quite warm during our nights there and we felt like it wasn't up to the standards most people traveling on this trip would accept. Compared to the The Gate Hotel stays in Japan, there is a huge difference in the quality. I know PJ is centrally located, but surely there are other nicer hotels centrally located, even if more expensive. I think most of your customers would expect a higher class of hotel service.

Rooms in some hotels very small. We upgraded locally at minimal cost - the option could be given at holiday planning stage.

The ANDONG accomodation while very good was in an area that did not cater for tourists and a long way from the centre.