Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

4.9

Excellent★★★★★

Displaying 111 - 120 of 377

Destination

Travel consultant

Review rating

Jonathan S

Traveled to

Vietnam

4 years 11 months ago

★★★★★

It was a stunning trip that was well put together and well planned which covered all of the major sites...

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Ratings

Overall

★★★★★

It was a stunning trip that was well put together and well planned which covered all of the major sites, relaxation and active time.

Travel consultant

★★★★★

Liam Koehler

Always on hand for advice and input

Accommodation

★★★★

La Niche D’Angkor was lovely but the toilets next to the pool definitely need renovation and the steps to the first floor were extremely slippery when it rained. alias Villas really need to look at their menu prices and the lack of evening activities or even a bar. I believe that Hyatt should also invest to improve the knowledge of English amongst front line staff.

Value for money

★★★★

Valerie G

Traveled to

Vietnam

4 years 11 months ago

★★★★★

Very good

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Ratings

Overall

★★★★★

Very good

Travel consultant

★★★★★

Dylan Westwood

Very good.suggested an itinery and hotels which suited us very well

Accommodation

★★★★★

All accommodation lovely.only niggle was we were worried about mosquitos in the outside bathroom in the mekon delta if we had to get up in the night

Value for money

★★★★★

Betsy H

Traveled to

Vietnam

4 years 11 months ago

★★★★★

Outstanding service both before the trip began, and from the folks we worked with in Vietnam.

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Ratings

Overall

★★★★★

Outstanding service both before the trip began, and from the folks we worked with in Vietnam.

Travel consultant

★★★★★

Amy Tadehara

Amy was excellent with follow-up, provided assistance with questions and perpetual tweaking we did with itineraries, and perhaps most especially was very good at listening to my list of wants and converting them into action - hotel, tours, etc.

Accommodation

★★★★★

The road in front of the Essence Hotel is closed to vehicle traffic in the evening of Fri-Sat-Sun, so we needed to walk a couple blocks to get the ride to the airport. The party scene in front of the hotel is pretty wild -- I loved it because I had a back side bedroom so didn't hear a thing... but something to consider for some guests.

Value for money

★★★★★

Maureen L

Traveled to

Vietnam

4 years 11 months ago

★★★★★

We were extremely satisfied with all the arrangements organised for us. Everything ran smoothly. We had a fantastic guide and...

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Ratings

Overall

★★★★★

We were extremely satisfied with all the arrangements organised for us. Everything ran smoothly. We had a fantastic guide and driver providing another side to our experience that we would never have had if we were travelling on our own.

Travel consultant

★★★★★

Liam Koehler

I think the rating speaks for itself.

Accommodation

★★★★

As above. 3b

Value for money

★★★★

Alison W

Traveled to

Vietnam

5 years 2 months ago

★★★★★

Great itinerary excellent communication logistics worked perfectly.

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Ratings

Overall

★★★★★

Great itinerary excellent communication logistics worked perfectly.

Travel consultant

★★★★★

Charlotte Bower

I felt that Charlotte really understood what we wanted from the trip, and really knew Myanmar well. She was super efficient and responsive, and organised a fabulous family holiday for us.

Jill & Joe

Traveled to

Vietnam

5 years 2 months ago

★★★★

Everything went well, a brilliant holiday, with no worries or problems

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Ratings

Overall

★★★★

Everything went well, a brilliant holiday, with no worries or problems

Travel consultant

★★★★★

Dylan Westwood

Dylan responded to our enquiries and amendments quickly and efficiently.

Wendy B

Traveled to

Vietnam

5 years 2 months ago

★★★★★

Dylan was truly exceptional - knowledgeable, enthusiastic and made me feel that he truly wanted to ensure that my daughter...

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Ratings

Overall

★★★★★

Dylan was truly exceptional - knowledgeable, enthusiastic and made me feel that he truly wanted to ensure that my daughter and I had a memorable trip.

Travel consultant

★★★★★

Dylan Westwood

Please see above comments

Accommodation

★★★★★

Value for money

★★★★★

Wendy L

Traveled to

Vietnam

5 years 3 months ago

★★★★★

Very efficient service from our consultant and we enjoyed an excellent trip, with varied experiences. Very well organised, all went...

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Ratings

Overall

★★★★★

Very efficient service from our consultant and we enjoyed an excellent trip, with varied experiences. Very well organised, all went according to plan, Overall great experience.

Travel consultant

★★★★★

Dylan Westwood

Dylan was very helpful , communicated well and promptly, provided good suggestions, excellent organisation.

Accommodation

★★★★

All very good.

Value for money

★★★★