Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 181 - 190 of 391

Limestone karts in Halong Bay Vietnam
Mick M
Traveled to
6 years 7 months ago
★★★★★

Thoroughly professional.

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Ratings

Overall
★★★★★

Thoroughly professional.

Travel consultant
★★★★★
Liam Koehler

Thoroughly professional and very pleasant to deal with.

Accommodation
★★★★

The only small gripe was the hotel room in Hanoi which would have been snug for two people definitely wasn't big enough for three.

Value for money
★★★★★
Bridge to Mai Chau
Darren B
Traveled to
6 years 7 months ago
★★★★★

First class experience, great help from Liam in the UK and the guides in Vietnam were amazing.

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Ratings

Overall
★★★★★

First class experience, great help from Liam in the UK and the guides in Vietnam were amazing.

Travel consultant
★★★★★
Liam Koehler

Very helpful, listened to our requirements and adjusted the trip to perfectly suit our needs.

Accommodation
★★★★★
Value for money
★★★★★
Artisan coffee shop in Saigon
Ian H
Traveled to
6 years 7 months ago
★★★★★

The service from InsideAsia was everything we had hoped for and we had a truly memorable visit to Vietnam.

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Ratings

Overall
★★★★★

The service from InsideAsia was everything we had hoped for and we had a truly memorable visit to Vietnam.

Travel consultant
★★★★★
Dylan Westwood

Very impressive. Dylan took a real interest in our needs and produced a well-tailored programme as a result. Came across as concerned and caring with good follow up.

Accommodation
★★★★★

On reflection, would have preferred the location of our Hanoi hotel to be adjacent to, rather than in, the Old Quarter so that we weren't immediately plunged into its hustle and bustle.

Value for money
★★★★★
Hanoi's train street
Fiona P
Traveled to
6 years 8 months ago
★★★★★

No one has ever rung me after my trip to welcome me back...so that was great surprise.

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Ratings

Overall
★★★★★

No one has ever rung me after my trip to welcome me back...so that was great surprise.

Travel consultant
★★★★★
Liam Koehler

Very patient and understanding and couldn't have helped more even when we had a trip cancelled due to bad weather while away he got on to it and got us earlier flights etc..within a few hours.

Accommodation
★★★★
Value for money
★★★★
Hue imperial gateway
Mark S
Traveled to
6 years 9 months ago
★★★★★

It was beautifully organised. It took all the potential headaches away and allowed us to just enjoy the whole experience

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Ratings

Overall
★★★★★

It was beautifully organised. It took all the potential headaches away and allowed us to just enjoy the whole experience

Travel consultant
★★★★★
Liam Koehler

Liam was really great. He listened to us came up with great suggestions and he made a superb holiday for us.

Accommodation
★★★★★

We are unaccustomed to staying in quality hotels so as far as we were concerned they were fantastic

Value for money
★★★★★
Hanoi's train street
Jennifer M
Traveled to
6 years 8 months ago
★★★★★

Excellent service! As always, there were a few hiccups along the way but there was always support available to make...

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Ratings

Overall
★★★★★

Excellent service! As always, there were a few hiccups along the way but there was always support available to make sure that our holiday was fantastic from start to finish.

Travel consultant
★★★★★
Charlotte Bower

Charlotte was consistently great.

Accommodation
★★★★★
Value for money
★★★★
Rice paddies and mountains of Ninh Binh
Jennifer M
Traveled to
6 years 8 months ago
★★★★★

Excellent service! As always, there were a few hiccups along the way but there was always support available to make...

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Ratings

Overall
★★★★★

Excellent service! As always, there were a few hiccups along the way but there was always support available to make sure that our holiday was fantastic from start to finish.

Travel consultant
★★★★★
Charlotte Bower

Charlotte was consistently great.

Golden Rock
G & W
6 years 8 months ago
★★★★★

Great experience, it was an amazing trip. All the guides had waste amount of knowledge of Burma

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Ratings

Overall
★★★★★

Great experience, it was an amazing trip. All the guides had waste amount of knowledge of Burma

Travel consultant
★★★★★
Charlotte Bower

Charlottes organization functioned like clock work

Accommodation
★★★★
Value for money
★★★★★
Information pack
★★★★★
Busy streets of Hanoi Vietnam
Relja M
Traveled to
6 years 8 months ago
★★★★★

Everything worked out as planned

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Ratings

Overall
★★★★★

Everything worked out as planned

Travel consultant
★★★★★
Liam Koehler

Was very accommodating and listen to our comments and made changes accordingly

Accommodation
★★★★★

all were very good, especially the Island Lodge. Hanuman Alaya Boutique had some works going on so we asked to be moved to a sister hotel Villa nearby and that was fine although with a smaller swimming pool.

Value for money
★★★★
On the water in Ninh Binh
Judy J
Traveled to
6 years 9 months ago
★★★★★

We were very happy with all the arrangements made. Guides and drivers turned up promptly and made us feel very...

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Ratings

Overall
★★★★★

We were very happy with all the arrangements made. Guides and drivers turned up promptly and made us feel very comfortable. Any requests we had were accommodated. I was a little unwell the last week and the guide helped me at the pharmacy and made alternative arrangements for me when necessary. The guides spoke good English and we had no problems with communication. We had cause to contact the Vietnamese agency and our query was dealt with politely and efficiently.

Travel consultant
★★★★★
Enfys Maloney

Both Enfys and Liam were helpful and knowledgeable and the trip turned out to be a memorable experience. The fact that we are older travellers and did not want to rush around was taken on board.

Accommodation
★★★★★

All our accomodation and breakfasts were very good. It was good to have the relaxed stays at Mai Chau and Ninh Binh. I personally found the cities a little overwhelming and the contrast between the mayhem of the old quarter outside and the peaceful interior of the Essence hotel was amazing

Value for money
★★★★