Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 181 - 190 of 377

Terraced rice landscape of northern Vietnam
Andrew P
Traveled to
6 years 8 months ago
★★★★★

Great service at planning and support stages. Consultant Liam has a full e mail summary

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Ratings

Overall
★★★★★

Great service at planning and support stages. Consultant Liam has a full e mail summary

Travel consultant
★★★★★
Liam Koehler

Understood what we might want and combined with things we didn’t know we wanted to make a memorable trip. Extremely patient

Accommodation
★★★★

Some exceeded expectations but all of very high standard

Value for money
★★★★★
Kevin
6 years 7 months ago
★★★★★

Tour met our expectations regarding organisation, accommodation and guides

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Ratings

Overall
★★★★★

Tour met our expectations regarding organisation, accommodation and guides

Travel consultant
★★★★★
Charlotte Bower

Charlotte was very accommodating and understanding of our particular requirements

Vietnam - Hanoi - Street - David Lovejoy
Kathleen M
Traveled to
6 years 7 months ago
★★★★★

Our customized tour of Vietnam, Cambodia and Laos was wonderful. We received excellent service.

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Ratings

Overall
★★★★★

Our customized tour of Vietnam, Cambodia and Laos was wonderful. We received excellent service.

Travel consultant
★★★★★
Charlotte Bower

Charlotte was a fantastic travel consultant. She answered all our emails promptly, selected beautiful hotels and created a remarkable adventure for us. We will highly recommend Charlotte to all our friends.

Vietnam noodle soup
Bill F
Traveled to
6 years 8 months ago
★★★★★

Everything ran like clockwork. Pickups were there waiting for us, hotels were of a very high quality and the trips...

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Ratings

Overall
★★★★★

Everything ran like clockwork. Pickups were there waiting for us, hotels were of a very high quality and the trips were all very good.

Travel consultant
★★★★★
Liam Koehler

Always answered our queries more or less immediately. We had total confidence in his ability and knowledge.

Accommodation
★★★★

All the hotels were of a very good standard and were ideally situated

Value for money
★★★★★
Boy on a boat on Inle Lake
Glynis
6 years 7 months ago
★★★★★

Everything went very smoothly and efficiently and we had a wonderful holiday

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Ratings

Overall
★★★★★

Everything went very smoothly and efficiently and we had a wonderful holiday

Travel consultant
★★★★★
Charlotte Bower

Very prompt to answer queries and nothing seemed to be too much trouble

Accommodation
★★★★★

The Hotel by the Red Canal needs to provide a better quality breakfast

Value for money
★★★★★
Information pack
★★★★
Building exterior in Salay
Barbara
6 years 8 months ago
★★★★★

Perfect mix of activities and sightseeing

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Ratings

Overall
★★★★★

Perfect mix of activities and sightseeing

Travel consultant
★★★★★
Liam Koehler

Very helpful. Excellent choice of accommodation. Perfect mix of sightseeing and activities

Sunset Halong bay
Rawdon S
Traveled to
6 years 7 months ago
★★★★

A very good service. only one slight hick up. we were told our leaving time from Cat Tien was delayed...

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Ratings

Overall
★★★★

A very good service. only one slight hick up. we were told our leaving time from Cat Tien was delayed by an hour, we do not know by whom. when we got to the other side of the ferry there was no car. Eventually a very helpful guy in a tourist booth contacted one of the emergency no's, it would not work for me on my phone, and the car arrived straight away.Another small point there are no cats in the rescue centre, bears, gibbons and several other animals. We enjoyed the visit there.The hotel in Da Lat was quaint, something out of Poirot very Art Deco, but there was some minor problems with electrical connections on the lift and in our room. The breakfast was served downstairs in the hotel, not across the road and was very good.Otherwise excellent trip.

Travel consultant
★★★★★
Charlotte Bower

Very helpful

Glenn
6 years 7 months ago
★★★★★

I commented in a separate email to Charlotte

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Ratings

Overall
★★★★★

I commented in a separate email to Charlotte

Travel consultant
★★★★★
Charlotte Bower

I commented in a separate email to Charlotte

Farming with buffalo in Triem Tay village, near Hoi An
Theresa C
Traveled to
6 years 8 months ago
★★★★★

They listened to what we wanted from our trip and planned the right amount of days at each destination We...

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Ratings

Overall
★★★★★

They listened to what we wanted from our trip and planned the right amount of days at each destination We had a problem with one hotel and they dealt with it immediately well above our expectations.

Travel consultant
★★★★★
Liam Koehler

Very caring individual and very pleasant to work with.

Mick & Heather
6 years 8 months ago
★★★★★

The whole trip ran smoothly as set out in our personal programme

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Ratings

Overall
★★★★★

The whole trip ran smoothly as set out in our personal programme

Travel consultant
★★★★★
Charlotte Bower

Charlotte took on our comments of what hoped for and where we wanted to get to she took on our comments and surpassed expectations

Accommodation
★★★★★

All accommodation was excellent. We knew that there would be difficulties in organising our own accommodation in a relatively new tourist destination. Charlotte’s knowledge of the country was invaluable - some of the addresses were standout wonderful.

Value for money
★★★★
Information pack
★★★★★