Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 201 - 210 of 377

Vietnamese food
Ian S
Traveled to
6 years 9 months ago
★★★★★

Efficient and professsional

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Ratings

Overall
★★★★★

Efficient and professsional

Travel consultant
★★★★★
Charlotte Bower

Always responded quickly to all questions and did her best for us

Accommodation
★★★★
Value for money
★★★★
A woman in a conical hat in Hoi An
Emma F
Traveled to
6 years 10 months ago
★★★★★

As the organiser of our family holiday I felt a lot of responsibility to 'get it right'. Inside Asia did...

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Ratings

Overall
★★★★★

As the organiser of our family holiday I felt a lot of responsibility to 'get it right'. Inside Asia did a fabulous job and everything went to plan without a hitch so I was very relieved! Our guides were all knowledgable and our transport was good. Highlights of our trip were Kayaking on the Nam Khan river, our visit to Wat Phou temple and a mountain bike tour of the Ankgor Temples- the only way to see them!

Travel consultant
★★★★★
Enfys Maloney

Enfys was very efficient and quick to respond to emails etc. Our guides were prompt and there were no issues with internal flights. Everything went like clockwork.

Accommodation
★★★★

I think it should be pointed out in the literature that when staying at La Folie Lodge there is only one other restaurant on the island. This wasn't an issue but it might have been if we were staying longer. At the Parasol Blanc Hotel in Luang Prabang the smell of sewerage in our rooms was a bit strong. The Lynnaya Urban River Resort was our favourite hotel on our travels.

Value for money
★★★★★
Phong Nha caves
Reardon
Traveled to
6 years 10 months ago
★★★★★

Delightful guides and drivers,good knowledge on trips- my husband asks a lot of questions! Having water available was appreciated,especially when...

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Ratings

Overall
★★★★★

Delightful guides and drivers,good knowledge on trips- my husband asks a lot of questions! Having water available was appreciated,especially when we could use refillable containers. Always looked after very well. Good English When hotel not available in flood we were given a car from a temporary one , restaurant booked for us and driver ready to return to hotel. We were then booked into a lovely hotel for the next couple of days. Excellent service in what was a difficult time for them.

Travel consultant
★★★★★
Liam Koehler

Happy to always respond to questions.

Accommodation
★★★★

hotel we were put in first due to flooding did not meet expectations but then the new one was wonderful

Value for money
★★★★★
Monks walking through a market in Myanmar
Pilkington
6 years 10 months ago
★★★★★

Great service, thank you.

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Ratings

Overall
★★★★★

Great service, thank you.

Travel consultant
★★★★★
Charlotte Bower

Charlotte was very helpful and quick to reply with helpful suggestions and options.

Vietnam - Hanoi - Street - David Lovejoy
Gill G
Traveled to
6 years 10 months ago
★★

This was not the trip we were expecting. Nothing about theis trip exceeded our expectations and very little met them.

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Ratings

Overall
★★

This was not the trip we were expecting. Nothing about theis trip exceeded our expectations and very little met them.

Travel consultant
★★
Charlotte Bower

I believe that Charlotte could have managed our expectations better. I believe she should have a better knowledge of what we were to expect of our trip.

Accommodation
★★
Value for money
★★★
A longboat paddling through karst landscape in Ninh Binh in Vietnam
Mary B
Traveled to
6 years 10 months ago
★★★★

Very professional and well organised

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Ratings

Overall
★★★★

Very professional and well organised

Travel consultant
★★★★★
Liam Koehler

Very good service

Accommodation
★★★★★
Value for money
★★★★
View from the hillside in Pindaya
Burgoyne
6 years 10 months ago
★★★★★

Overall and excellent holiday

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Ratings

Overall
★★★★★

Overall and excellent holiday

Travel consultant
★★★★★
Vicky Garnett

Vickie sorted the tour out last year and did an excellent job. Charlotte took over later this year and gave us excellent service

Accommodation
★★★★

See written feedback to Charlotte on specific hotels. A couple of disappointments given the reviews

Value for money
★★★★
Information pack
★★★★
Elephant at Green Hill Valley Camp
Paul
6 years 11 months ago
★★★★★

Charlotte was super in both listening to our requirements and modifying/extending the tailored tour. Speedy responses, 100 accurate and a...

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Ratings

Overall
★★★★★

Charlotte was super in both listening to our requirements and modifying/extending the tailored tour. Speedy responses, 100 accurate and a genuinely interested travel consultant. Myanmar lived up to all our expectations and the friendliness of everyone we met cannot be over-emphasised. We stayed at 8 locations in Myanmar and enjoyed them all. The hotel selections were essentially wonderfuland and in several locations we seemed to have been allocated the best located rooms especially in Bagan, Mt Popa, Inle lake and Ngapali...at the latter we stayed at the Amazing Ngapali Resort and during our explorations there we concluded that this was a far better location than the originally planned Bayview Beach Resort and the quality of the beach there was super. All of our guides were so helpful and informative with really good english, good stories and great enthusiasm. We have visited various countries in SE Asia and this trip to Myanmar has further reinforced our love and passion for this part of the world. It is clearly a country which is so rich in natural resources and which is undergoing a very rapid journey of evolution. We would encourage anyone to visit and try to absorb a little of what it has to offer. Thank you again.

Travel consultant
★★★★★
Charlotte Bower

As above!

Accommodation
★★★★★

Very good as detailed above with some excellent room allocations... esp room 208 at Viewpoint Lodge and room 603 at Amazing Ngapali.

Value for money
★★★★★
Information pack
★★★★★
Hanoi street scene
Silvia L
Traveled to
6 years 10 months ago
★★★★★

Wonderful! It was stress free vacation everything was take of.

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Ratings

Overall
★★★★★

Wonderful! It was stress free vacation everything was take of.

Travel consultant
★★★★★
Charlotte Bower

She made great recommendations. Our tours were great from visiting temples to learning to cook Vietnamese food and making pottery it keep our 8 year old interested and excited during the whole trip.

Accommodation
★★★★
Value for money
★★★★★
Chris S
Traveled to
6 years 11 months ago
★★★★★

Everything was fine both here in the UK and in Vietnam and Cambodia. Everythin went pretty much as planned

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Ratings

Overall
★★★★★

Everything was fine both here in the UK and in Vietnam and Cambodia. Everythin went pretty much as planned

Travel consultant
★★★★★
Charlotte Bower

Charlotte was really helpful in planning this trip. The hotels she selected were all first class and the specific tours I booked while away were brilliant. Particularly The Vespa Street Food Tour