Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 211 - 220 of 358

Pictures in a Hanoi modern art gallery
Elizabeth B
Traveled to
7 years 2 months ago
★★★★★

We had an amazing time in Cambodia. The itinerary that Liam put together for us was exactly what we were...

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Ratings

Overall
★★★★★

We had an amazing time in Cambodia. The itinerary that Liam put together for us was exactly what we were after. Particular highlights included the Vespa food tour in Siem Riep and the cycling trip in Battambang. We really felt like we got to see so much more of Cambodia then if we'd travelled independently - and it was an unexpected pleasure to be there during Pchum Ben. Our guides were so friendly and helpful. It was the highlight of our trip.

Travel consultant
★★★★★
Liam Koehler

Liam was immensely helpful and easy to contact. He listened to what we wanted from the holiday and provided us with something that was pretty much spot on first try. It was also great to have the brief contact during the holiday - much appreciated.

Accommodation
★★★★★
Value for money
★★★★
Bridge to Mai Chau
Anne
Traveled to
7 years 2 months ago
★★★★★

Usually we arrange our own trips, so we weren't initially very sure they would be able to do what we...

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Ratings

Overall
★★★★★

Usually we arrange our own trips, so we weren't initially very sure they would be able to do what we wanted. However, everything was efficiently organised, hotels were of a high standard, and tour guides were always in place when they were meant to be and were informative and friendly. A very professional service all round.

Travel consultant
★★★★★
Liam Koehler

Liam took the time to find out what we were interested in doing, and made helpful suggestions to ensure the trip gave us the experience we were looking for.

Accommodation
★★★★★

The accommodation was excellent everywhere. Favourite was La Residence in Hue, but we also liked the hotel in Hanoi (really good service and an excellent restaurant) and in Hoi An. Both overnight cruises were excellent

Value for money
★★★★★
Girl on boat in Mekong Delta
Megan A
Traveled to
7 years 3 months ago
★★★★★

We couldn't have been happier,the firm really know the country, offer high standards of organisation, personalisation and friendliness. The holiday...

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Ratings

Overall
★★★★★

We couldn't have been happier,the firm really know the country, offer high standards of organisation, personalisation and friendliness. The holiday itself was the best experience I've ever had on a holiday. We loved every single tour, hotel and minute we were out there. It's made us want to visit Indochina and Asia much more. I can't put in to words how incredible the honeymoon was.

Travel consultant
★★★★★
Charlotte Bower

Charlotte was fantastic. We bothered her for months, trying to get the tour just right, adding trips, taking them away and changing little details, but nothing was too much trouble. In the end she's created a honeymoon that I couldn't have wished for more.

Accommodation
★★★★★

The hotels were fabulous, especially in Hoi An. The Almanity was something else.

Value for money
★★★★★
A local chef takes shows off produce at a market in Vietnam
Micheka
Traveled to
7 years 3 months ago
★★★★★

It has been our first trip arranged with a travel agency and we were a little bit skeptic, but everything...

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Ratings

Overall
★★★★★

It has been our first trip arranged with a travel agency and we were a little bit skeptic, but everything had been perfectly planned. We were able to customize a list of things we wanted to do and see with enthusiastic and helpful guides. Hotel accomodations were wonderful.

Travel consultant
★★★★★
Enfys Maloney

Enfys has been great! Every suggestion she made was excellent, as she considered our budget, and personal likes.The itinerary she puts together was flawless.

Accommodation
★★★★★
Value for money
★★★★★
Con Dao beach
Lesley N
Traveled to
7 years 3 months ago
★★★★★

Your service was fantastic! Everything from the advice you offered to us before and during our booking, the extremely clear...

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Ratings

Overall
★★★★★

Your service was fantastic! Everything from the advice you offered to us before and during our booking, the extremely clear paperwork and itinerary, the quality of the hotels and in particular the tour guides were all superb! Really couldn't fault it

Travel consultant
★★★★★
Liam Koehler

Liam was superb. He gave us lots of honest help and advice and was really helpful arranging additional tour guides whilst we were out on holiday. He also responded to emails and phonecalls promptly.

Terraced rice landscape of northern Vietnam
David P
Traveled to
7 years 4 months ago
★★★★★

Trip was marvellous. Programme exceeded expectations.

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Ratings

Overall
★★★★★

Trip was marvellous. Programme exceeded expectations.

Travel consultant
★★★★★
Liam Koehler
A local chef takes shows off produce at a market in Vietnam
Adrian F
Traveled to
7 years 4 months ago
★★★★★

As with our previous trips organised through InsideAsia the service demonstrated an excellent level of insight based on the first...

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Ratings

Overall
★★★★★

As with our previous trips organised through InsideAsia the service demonstrated an excellent level of insight based on the first hand experiences of the Inside team. As always, often it's the little-big things that make all of the difference such as guides who go above and beyond, to the arrival of breakfast on a tuk-tuk to a remote temple when we weren't expecting it!

Travel consultant
★★★★★
Liam Koehler

Liam was always on hand with practical advice from the initial tailoring of the itinerary to meet our specific likes and preferences through to the tweaks along the way and assisting with in country changes. His personal experience and knowledge was invaluable for this, our first trip to Vietnam and Cambodia.

Accommodation
★★★★

Comments provided to Liam directly

Value for money
★★★★
Farming with buffalo in Triem Tay village, near Hoi An
R C
Traveled to
7 years 4 months ago
★★★★★

Very good.

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Ratings

Overall
★★★★★

Very good.

Travel consultant
★★★★★
Liam Koehler

Very helpful and patient. Replied promptly to all my queries. Kept us well informed.

Accommodation
★★★★

All the accommodation was of a very good standard. There was a slight mix up over which hotel we were staying in in Hanoi as the guide on the ground was working off an old itinerary but it was quickly rectified.

Value for money
★★★★
On the water in Ninh Binh
Frances F
Traveled to
7 years 5 months ago
★★★★★

Very well organised.

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Ratings

Overall
★★★★★

Very well organised.

Travel consultant
★★★★★
Liam Koehler

Lots of good suggestions and took on board our preferences to put together a perfect itinerary. Also replied promptly to last minute queries!

Accommodation
★★★★★
Value for money
★★★★
Surfing at sunset in Mui Ne
Carol L
Traveled to
7 years 5 months ago
★★★★★

We had a memorable experience. The fact that our guides were prepared to share their personal stories and give information...

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Ratings

Overall
★★★★★

We had a memorable experience. The fact that our guides were prepared to share their personal stories and give information about 'normal life' enhanced our trip enormously.

Travel consultant
★★★★★
Enfys Maloney

Well informed, responsive, clear communication. Enfys followed up on our enquiry promptly. Emails seemed personal, rather than 'cut and paste'. I would recommend her and Inside Vietnam

Accommodation
★★★★★

Warm welcome and helpful service at all three hotels. We were glad that we chose small 'local' hotels and avoided international brands.

Value for money
★★★★★