Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

4.9
Excellent★★★★★

Displaying 211 - 220 of 343

On the water in Ninh Binh
Enid S
Traveled to
Vietnam
7 years 5 months ago
★★★★★

The attention to detail was amazing. 90 went like clockwork and the only hiccup was the change of flight from...

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Ratings

Overall
★★★★★

The attention to detail was amazing. 90 went like clockwork and the only hiccup was the change of flight from Siem Reap to Ho chi Minh City when we had to change airlines because our bookings had mysteriously disappeared from the original flight.

Travel consultant
★★★★★
Charlotte Bower

Always understanding. Efficient. Prompt with replies and happy to explain.

Accommodation
★★★★

All hotels were fantastic and we were were very happy with them. The one issue was the hotel La Residence Watbo in Siem Reap. It was off the beaten track down a bumpy lane and because the hotel was on stilts over fish pools, there were rather too many mosquitos for our liking and we had to buy extra anti-mosquito spray for the room. (see separate feedback on the Siem Reap section - sent to Charlotte Bower). We would have preferred a hotel nearer the centre.

Value for money
★★★★★
Con Dao beach
Jane & David
Traveled to
Vietnam
7 years 5 months ago
★★★★★

We didn't think it would be possible to have as good a holiday as you gave us to Japan six...

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Ratings

Overall
★★★★★

We didn't think it would be possible to have as good a holiday as you gave us to Japan six years ago, but you proved us wrong! Brilliant holiday.

Travel consultant
★★★★★
Vicky Garnett

She was always prompt to answer questions and sort things out before we went, and then when we had an issue in Vietnam she was excellent. And staying on late in order to check us onto our flights was just great.

Accommodation
★★★★★
Value for money
★★★★
Nicola J
Traveled to
Vietnam
7 years 6 months ago
★★★★★

Charlotte got it spot on for our family!

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Ratings

Overall
★★★★★

Charlotte got it spot on for our family!

Travel consultant
★★★★★
Charlotte Bower
Mountains of Sapa
Mark & Karen
Traveled to
Vietnam
7 years 6 months ago
★★★★★

All good thanks. Tour guides knew their stuff and were friendly and helpful. All arrangements worked like clockwork.

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Ratings

Overall
★★★★★

All good thanks. Tour guides knew their stuff and were friendly and helpful. All arrangements worked like clockwork.

Travel consultant
★★★★★
Enfys Maloney

Very flexible and helpful. Despite a fairly short notice booked Enfys managed to meet all our needs which was great. She had a good knowledge of the country and all her recommendations were spot on.

Exploring Ninh Binh on a Sampan boat
Veronica A
Traveled to
Vietnam
7 years 7 months ago
★★★★★

Amazing custom made trip to tailor all our needs and likes. The trip was perfect for us!

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Ratings

Overall
★★★★★

Amazing custom made trip to tailor all our needs and likes. The trip was perfect for us!

Travel consultant
★★★★★
Liam Koehler

Liam was extremely patient with me, answering all the questions and providing excellent recommendations. He asked the right questions as well to figure out the best experiences for us. Also, during the trip we had a small hiccup and Liam was there to help as well.

Accommodation
★★★★★

The hotel in Hoi An was a little disorganized as they couldn't find our reservation. they moved us a couple of times from room to room as well. I saw it happening to other guests as well. The other hotels were superb! Navutu dreams was amazing! they even baked gluten free bread for Sofia!. Same with My dream resort: They were so kind and accommodating, especially On (he was an employee at the hotel)...we literally left with teary eyes. The hotel in Ho Chi Ming was out of the park! We felt so not worthy coming in all dirty and disheveled into such a luxurious place :-) The customer service was superb as well.

Value for money
★★★★★
Trekking in Pu Luong
Alison B
Traveled to
Vietnam
7 years 7 months ago
★★★★★

We travelled to Japan with Inside Japan and we felt confident that we would get the same excellent service with...

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Ratings

Overall
★★★★★

We travelled to Japan with Inside Japan and we felt confident that we would get the same excellent service with Inside Asia. We were not disappointed. We feel the big plus is the consultants have detailed knowledge of the countries from personal experience having either lived there or travelled there recently.

Travel consultant
★★★★★
Liam Koehler

Prompt replies to emails and specific questions.It was useful to meet with Liam and discuss face to face our proposed trip but we did not feel pressurised to take up all his ideas and suggested activities. It was still our trip!We went with his suggestion to change hotel on Phu Quoc and are very glad we did. Cassia cottage was excellent in all aspects and we would thoroughly recommend it as the hotel of choice in that area.Furthermore his idea of staying in an airport hotel in Bangkok before our return flight was spot on in terms of our schedule.We really felt our itinerary was tailored for us and we were not just a 'package'

Boy on a boat on Inle Lake
Kristy
7 years 7 months ago
★★★★★

Great service, prompt replies from my consultant made booking a last minute trip so easy. The tour itself was a...

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Ratings

Overall
★★★★★

Great service, prompt replies from my consultant made booking a last minute trip so easy. The tour itself was a dream!

Travel consultant
★★★★★
Charlotte Bower

Charlotte was very accommodating with my requests, the booking process was seamless!

Laurence & Deborah
Traveled to
Vietnam
7 years 7 months ago
★★★★★

Generally excellent

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Ratings

Overall
★★★★★

Generally excellent

Travel consultant
★★★★★
Liam Koehler

Very responsive and helpful throughout

Accommodation
★★★★★
Value for money
★★★★★
On the water in Ninh Binh
Robin W
Traveled to
Vietnam
7 years 7 months ago
★★★★★

Amy Tadhara took care of everything -- She listened to our particular needs and concerns and created an unforgettable, tailored...

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Ratings

Overall
★★★★★

Amy Tadhara took care of everything -- She listened to our particular needs and concerns and created an unforgettable, tailored made trip. We loved Vietnam!

Travel consultant
★★★★★
Dont Know

Please see comments above about the superb Amy Tadahara.

Busy streets of Hanoi Vietnam
Fran C
Traveled to
Vietnam
7 years 7 months ago
★★★★★

Liam was always on hand to answer all of our questions and concerns before we left and even during our...

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Ratings

Overall
★★★★★

Liam was always on hand to answer all of our questions and concerns before we left and even during our holiday got back to us with answers very swiftly. The tailored package was very good and ran smoothly.

Travel consultant
★★★★★
Liam Koehler

Easy to contact and helpful at all times.

Accommodation
★★★★

All hotels were good, especially the Almanity in Hoi An. However, the Moonlight hotel in Hue although good unfortunately the rooms that face the river also face the very loud night club on the main street which pumps out the beat until about 2am. The room was nice but did smell damp and musty and there was a huge amount of condensation inside the room.

Value for money
★★★★