Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 221 - 230 of 393

Vietnam - Hanoi - Street - David Lovejoy
Gill G
Traveled to
7 years ago
★★

This was not the trip we were expecting. Nothing about theis trip exceeded our expectations and very little met them.

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Ratings

Overall
★★

This was not the trip we were expecting. Nothing about theis trip exceeded our expectations and very little met them.

Travel consultant
★★
Charlotte Bower

I believe that Charlotte could have managed our expectations better. I believe she should have a better knowledge of what we were to expect of our trip.

Accommodation
★★
Value for money
★★★
A longboat paddling through karst landscape in Ninh Binh in Vietnam
Mary B
Traveled to
7 years ago
★★★★

Very professional and well organised

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Ratings

Overall
★★★★

Very professional and well organised

Travel consultant
★★★★★
Liam Koehler

Very good service

Accommodation
★★★★★
Value for money
★★★★
View from the hillside in Pindaya
Burgoyne
7 years ago
★★★★★

Overall and excellent holiday

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Ratings

Overall
★★★★★

Overall and excellent holiday

Travel consultant
★★★★★
Vicky Garnett

Vickie sorted the tour out last year and did an excellent job. Charlotte took over later this year and gave us excellent service

Accommodation
★★★★

See written feedback to Charlotte on specific hotels. A couple of disappointments given the reviews

Value for money
★★★★
Information pack
★★★★
Elephant at Green Hill Valley Camp
Paul
7 years 1 month ago
★★★★★

Charlotte was super in both listening to our requirements and modifying/extending the tailored tour. Speedy responses, 100 accurate and a...

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Ratings

Overall
★★★★★

Charlotte was super in both listening to our requirements and modifying/extending the tailored tour. Speedy responses, 100 accurate and a genuinely interested travel consultant. Myanmar lived up to all our expectations and the friendliness of everyone we met cannot be over-emphasised. We stayed at 8 locations in Myanmar and enjoyed them all. The hotel selections were essentially wonderfuland and in several locations we seemed to have been allocated the best located rooms especially in Bagan, Mt Popa, Inle lake and Ngapali...at the latter we stayed at the Amazing Ngapali Resort and during our explorations there we concluded that this was a far better location than the originally planned Bayview Beach Resort and the quality of the beach there was super. All of our guides were so helpful and informative with really good english, good stories and great enthusiasm. We have visited various countries in SE Asia and this trip to Myanmar has further reinforced our love and passion for this part of the world. It is clearly a country which is so rich in natural resources and which is undergoing a very rapid journey of evolution. We would encourage anyone to visit and try to absorb a little of what it has to offer. Thank you again.

Travel consultant
★★★★★
Charlotte Bower

As above!

Accommodation
★★★★★

Very good as detailed above with some excellent room allocations... esp room 208 at Viewpoint Lodge and room 603 at Amazing Ngapali.

Value for money
★★★★★
Information pack
★★★★★
Hanoi street scene
Silvia L
Traveled to
7 years ago
★★★★★

Wonderful! It was stress free vacation everything was take of.

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Ratings

Overall
★★★★★

Wonderful! It was stress free vacation everything was take of.

Travel consultant
★★★★★
Charlotte Bower

She made great recommendations. Our tours were great from visiting temples to learning to cook Vietnamese food and making pottery it keep our 8 year old interested and excited during the whole trip.

Accommodation
★★★★
Value for money
★★★★★
Chris S
Traveled to
7 years 1 month ago
★★★★★

Everything was fine both here in the UK and in Vietnam and Cambodia. Everythin went pretty much as planned

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Ratings

Overall
★★★★★

Everything was fine both here in the UK and in Vietnam and Cambodia. Everythin went pretty much as planned

Travel consultant
★★★★★
Charlotte Bower

Charlotte was really helpful in planning this trip. The hotels she selected were all first class and the specific tours I booked while away were brilliant. Particularly The Vespa Street Food Tour

Imperial Hue
Kati L
Traveled to
7 years ago
★★★★

Ok

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Ratings

Overall
★★★★

Ok

Travel consultant
★★★★★
Enfys Maloney

The booklet supplied could be a little more substantial and not like a home printout.

Accommodation
★★★★
Value for money
★★★★
Vietnamese cooking class in Hoi An
Mountjoy
Traveled to
7 years 1 month ago
★★★★★

The Red River trip was excellent and all transits were ready and waiting when we arrived. Pan Pacific club floor...

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Ratings

Overall
★★★★★

The Red River trip was excellent and all transits were ready and waiting when we arrived. Pan Pacific club floor to be recommended.

Travel consultant
★★★★★
Charlotte Bower
Monks walking under arches in Salay
Marta
7 years 1 month ago
★★★★★

The trip was very well organised by our consultant who was very helpful and knew what we really wanted to...

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Ratings

Overall
★★★★★

The trip was very well organised by our consultant who was very helpful and knew what we really wanted to do.

Travel consultant
★★★★★
Charlotte Bower

Charlotte was always very helpful, we talked several times and she responded numerous emails. It was our first time in South East Asia so we had doubts. She was always there to advise.

Cycling along the banks of the Thu Bon River near Hoi An
Grant J
Traveled to
7 years 1 month ago
★★★★★

The service from the onset was first rate in terms of both organisation and support from the company. The whole...

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Ratings

Overall
★★★★★

The service from the onset was first rate in terms of both organisation and support from the company. The whole trip ran very smoothly with fantastic accommodation throughout.

Travel consultant
★★★★★
Liam Koehler

Easily accessible when ever we had any queries either by phone or email.

Accommodation
★★★★★

All the accommodation was first rate with excellent rooms and cabins.

Value for money
★★★★★