Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 221 - 230 of 358

Floating market on the Mekong Delta
K E
Traveled to
7 years 6 months ago
★★★★★

Superb service offering - your travel consultants' personal experiences of the country are invaluable, the standard of guides used, and...

Read full review

Ratings

Overall
★★★★★

Superb service offering - your travel consultants' personal experiences of the country are invaluable, the standard of guides used, and accommodation offered, together with the extremely well thought through itineries ensure a fantastic, memorable trip.

Travel consultant
★★★★★
Liam Koehler

From the moment of first speaking with Liam, we received suberb service - excellent advice about travel and trekking options in the North of Vietnam, realistic travel times between areas of interest and affordable options for our budget. The itinery we received was spot-on!

Some mountains
Linda F
Traveled to
7 years 6 months ago
★★★★★

Booking our trip was easy, everything taken care of.

Read full review

Ratings

Overall
★★★★★

Booking our trip was easy, everything taken care of.

Travel consultant
★★★★★
Enfys Maloney
Accommodation
★★★★★

Other than La Residence Watbo Siem Reap it was great

Value for money
★★★★
Surfing at sunset in Mui Ne
Sarah G
Traveled to
7 years 7 months ago
★★★★★

Firstly, Charlotte is brilliant. She put together a great tour for me that built in the perfect amount of relaxation...

Read full review

Ratings

Overall
★★★★★

Firstly, Charlotte is brilliant. She put together a great tour for me that built in the perfect amount of relaxation and cultural insights and was also mindful of me being a woman travelling alone. Throughout I felt very comfortable and safe.

Travel consultant
★★★★★
Charlotte Bower

Charlotte takes time to really understand my requirements. She also makes great suggestions to both maximise the time available, stretching ideas and generating other opportunities

Accommodation
★★★★
Value for money
★★★★
Mountains of Sapa
Sarah G
Traveled to
7 years 7 months ago
★★★★★

Firstly, Charlotte is brilliant. She put together a great tour for me that built in the perfect amount of relaxation...

Read full review

Ratings

Overall
★★★★★

Firstly, Charlotte is brilliant. She put together a great tour for me that built in the perfect amount of relaxation and cultural insights and was also mindful of me being a woman travelling alone. Throughout I felt very comfortable and safe.

Travel consultant
★★★★★
Charlotte Bower

Charlotte takes time to really understand my requirements. She also makes great suggestions to both maximise the time available, stretching ideas and generating other opportunities

Accommodation
★★★★
Value for money
★★★★
Imperial Hue
Stephen L
Traveled to
7 years 7 months ago
★★★★★

Very good advice prior and during our trip.

Read full review

Ratings

Overall
★★★★★

Very good advice prior and during our trip.

Travel consultant
★★★★★
Charlotte Bower
Accommodation
★★★★

Well picked locations and very comfortable

Value for money
★★★★★
On the water in Ninh Binh
Enid S
Traveled to
7 years 7 months ago
★★★★★

The attention to detail was amazing. 90 went like clockwork and the only hiccup was the change of flight from...

Read full review

Ratings

Overall
★★★★★

The attention to detail was amazing. 90 went like clockwork and the only hiccup was the change of flight from Siem Reap to Ho chi Minh City when we had to change airlines because our bookings had mysteriously disappeared from the original flight.

Travel consultant
★★★★★
Charlotte Bower

Always understanding. Efficient. Prompt with replies and happy to explain.

Accommodation
★★★★

All hotels were fantastic and we were were very happy with them. The one issue was the hotel La Residence Watbo in Siem Reap. It was off the beaten track down a bumpy lane and because the hotel was on stilts over fish pools, there were rather too many mosquitos for our liking and we had to buy extra anti-mosquito spray for the room. (see separate feedback on the Siem Reap section - sent to Charlotte Bower). We would have preferred a hotel nearer the centre.

Value for money
★★★★★
Con Dao beach
Jane & David
Traveled to
7 years 7 months ago
★★★★★

We didn't think it would be possible to have as good a holiday as you gave us to Japan six...

Read full review

Ratings

Overall
★★★★★

We didn't think it would be possible to have as good a holiday as you gave us to Japan six years ago, but you proved us wrong! Brilliant holiday.

Travel consultant
★★★★★
Vicky Garnett

She was always prompt to answer questions and sort things out before we went, and then when we had an issue in Vietnam she was excellent. And staying on late in order to check us onto our flights was just great.

Accommodation
★★★★★
Value for money
★★★★
Nicola J
Traveled to
7 years 8 months ago
★★★★★

Charlotte got it spot on for our family!

Read full review

Ratings

Overall
★★★★★

Charlotte got it spot on for our family!

Travel consultant
★★★★★
Charlotte Bower
Mountains of Sapa
Mark & Karen
Traveled to
7 years 8 months ago
★★★★★

All good thanks. Tour guides knew their stuff and were friendly and helpful. All arrangements worked like clockwork.

Read full review

Ratings

Overall
★★★★★

All good thanks. Tour guides knew their stuff and were friendly and helpful. All arrangements worked like clockwork.

Travel consultant
★★★★★
Enfys Maloney

Very flexible and helpful. Despite a fairly short notice booked Enfys managed to meet all our needs which was great. She had a good knowledge of the country and all her recommendations were spot on.

Exploring Ninh Binh on a Sampan boat
Veronica A
Traveled to
7 years 9 months ago
★★★★★

Amazing custom made trip to tailor all our needs and likes. The trip was perfect for us!

Read full review

Ratings

Overall
★★★★★

Amazing custom made trip to tailor all our needs and likes. The trip was perfect for us!

Travel consultant
★★★★★
Liam Koehler

Liam was extremely patient with me, answering all the questions and providing excellent recommendations. He asked the right questions as well to figure out the best experiences for us. Also, during the trip we had a small hiccup and Liam was there to help as well.

Accommodation
★★★★★

The hotel in Hoi An was a little disorganized as they couldn't find our reservation. they moved us a couple of times from room to room as well. I saw it happening to other guests as well. The other hotels were superb! Navutu dreams was amazing! they even baked gluten free bread for Sofia!. Same with My dream resort: They were so kind and accommodating, especially On (he was an employee at the hotel)...we literally left with teary eyes. The hotel in Ho Chi Ming was out of the park! We felt so not worthy coming in all dirty and disheveled into such a luxurious place :-) The customer service was superb as well.

Value for money
★★★★★