Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

4.9

Excellent★★★★★

Displaying 291 - 300 of 377

Destination

Travel consultant

Review rating

Steph W

Traveled to

Vietnam

8 years 10 months ago

★★★★

Overall our honeymoon was fantastic.

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Ratings

Overall

★★★★

Overall our honeymoon was fantastic.

Travel consultant

★★★★★

Charlotte Bower

Charlotte was great, really helpful and always responded promptly.

Accommodation

★★★★★

Song Saa and the island lodge were amazing

Value for money

★★★

Miriam & Nigel

Traveled to

Vietnam

8 years 10 months ago

★★★★★

We also received an excellent service from Enfys who we originally contacted when booking this trip.

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Ratings

Overall

★★★★★

We also received an excellent service from Enfys who we originally contacted when booking this trip.

Travel consultant

★★★★★

Charlotte Bower

Very helpful particularly in responding to issues arising when we were in Cambodia. Problem quickly resolved through her intervention.

Accommodation

★★★★

Navutu Dreams was fantastic. A lovely welcome and all the staff were very friendly and helped us out when we had problems with our driver not turning up on the last day.

Value for money

★★★★

Fabian B

Traveled to

Vietnam

8 years 10 months ago

★★★★★

The travel consultant put together a very comprehensive program for our 2 weeks to Laos and Cambodia. A program that...

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Ratings

Overall

★★★★★

The travel consultant put together a very comprehensive program for our 2 weeks to Laos and Cambodia. A program that was then later exceptionally well executed once in Asia.

Travel consultant

★★★★★

Charlotte Bower

Charlotte always took her time to answer any questions we had prior to the trip. She also reached out half way through our trip to verify that we were satisfied with our experience.

Tracey L

Traveled to

Vietnam

8 years 11 months ago

★★★★★

Excellent service from start to finish! We met Enfys at the travel show and were very impressed with her knowledge...

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Ratings

Overall

★★★★★

Excellent service from start to finish! We met Enfys at the travel show and were very impressed with her knowledge and enthusiasm. She really understood our requests and the holiday exceeded our expectations on every level. Charlotte took over when Enfys went on maternity leave and she was also brilliant- even e-mailing whilst we were away to make sure all was well.

Travel consultant

★★★★★

Charlotte Bower

As above

Accommodation

★★★★★

It was all of a very high standard and really exceeded our expectations, especially our last leg at Cham Villas in Mue Ne. It was perfect, right on the beach. Wanted to stay forever!

Value for money

★★★★★

Rebecca H

Traveled to

Vietnam

8 years 10 months ago

★★★★

Enfys planned the trip and she did an excellent job. When she went on maternity leave Charlotte took over and...

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Ratings

Overall

★★★★

Enfys planned the trip and she did an excellent job. When she went on maternity leave Charlotte took over and she has also been excellent. we have been very happy with IVT. We had a lovely holiday, one which we will never forget we had a few issues which we were not happy with but overall we really enjoyed the holiday. Were it not for the guide in Siem Reap i would give 5.

Travel consultant

★★★★★

Enfys Maloney

Both Charlotte and Enfys are excellent. would definately recommend.

Accommodation

★★★★★

Siem Reap hotel was amazing, probably our most favourite hotel to date - would recommend without a doubt

Value for money

★★★★★

Harriet G

Traveled to

Vietnam

8 years 11 months ago

★★★★★

A fabulous trip thanks to you!

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Ratings

Overall

★★★★★

A fabulous trip thanks to you!

Travel consultant

★★★★★

Charlotte Bower

Fantastically responsive to all our requests, patient, thoughtful, and full of helpful -- but never pushy -- suggestions.

Sylvie F

Traveled to

Vietnam

9 years ago

★★★★★

The tour guides were really knowledgeable and made the trip a lot easier and less worrisome than it would have...

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Ratings

Overall

★★★★★

The tour guides were really knowledgeable and made the trip a lot easier and less worrisome than it would have been otherwise

Travel consultant

★★★★★

Charlotte Bower

Last minutes changes were accommodated, which was great.

Accommodation

★★★★

Hotels were may be some time some distance to the city centre

Value for money

★★★★★

Naomi L

Traveled to

Vietnam

9 years 2 months ago

★★★★★

The guides were excellent. In particular I would single out the guide in Bangkok and the guide in Cambodia -...

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Ratings

Overall

★★★★★

The guides were excellent. In particular I would single out the guide in Bangkok and the guide in Cambodia - please pass on to the local agents how impressed we were.

Travel consultant

★★★★★

Enfys Maloney

Enfys was really helpful in getting together a trip which met all our familys requirements.

Accommodation

★★★★★

All the hotels were excellent. We loved in particular the Metropole and Raffles in Siem Reap. The only comment we had on Raffles that the food there was good but not exceptional which is a shame because the hotel in every other way is exceptional.

Value for money

★★★★

Scott R

Traveled to

Vietnam

9 years 1 month ago

★★★★★

All of the arrangements were handled smoothly. The accomodations were perfect for our needs. The guides were knowledgeable and attentive...

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Ratings

Overall

★★★★★

All of the arrangements were handled smoothly. The accomodations were perfect for our needs. The guides were knowledgeable and attentive. The activities were as promised. Transportation was easy.

Travel consultant

★★★★★

Enfys Maloney

The local guides, especially Hien in Hanoi, were eager to meet our needs and provide a high level of service. Anh Co, in Hue and Hoi An was very knowledgeable and helpful, the final day with him though was notably different. He was set to guide us from our hotel in Hoi An to the airport in Denang. He was curt, somewhat remote and not the warm person we had seen on previous days. He was supposed to drop us at a restaurant in Deneng. He had clearly not planned well. The restaurant was full (no reservation). He then dumped us off at a restaurant which was not suitable with little thought or fanfare. The restaurant staff spoke almost no English. The food was poor. It felt like we were an inconvenience that he simply dispatched. It is my only real complaint.