Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

4.9
Excellent★★★★★

Displaying 321 - 330 of 343

Pictures in a Hanoi modern art gallery
Joy P
Traveled to
Vietnam
10 years 7 months ago
★★★★★

So glad we used you a faultless itinerary

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Ratings

Overall
★★★★★

So glad we used you a faultless itinerary

Travel consultant
★★★★★
Enfys Huws

She was great we had a problem with a pick up after a flight but after an email to Enfys she sorted it all out from the Uk

Accommodation
★★★★★

The hotel in Hanoi wasn't as good as all the others but was in the right location

Value for money
★★★★
Phong Nha caves
Lloyd L
Traveled to
Vietnam
10 years 7 months ago
★★★★★

Thoroughly enjoyable - possibly the best holiday we have ever had.However, it being our first tailor-made tour, we don't have...

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Ratings

Overall
★★★★★

Thoroughly enjoyable - possibly the best holiday we have ever had.However, it being our first tailor-made tour, we don't have too much to compare it with....

Travel consultant
★★★★★
Enfys Huws

Very thorough from the outset, providing us with alternative itineraries. Very good communications leading up to our departure and whilst we were actually on the holiday.

Accommodation
★★★★★

All of them absolutely beautiful and with excellent service.

Value for money
★★★★★
Eating Vietnamese street food
Matthew K
Traveled to
Vietnam
10 years 11 months ago
★★★★★

Excellent. Ruth was very helpful in planning the trip considering the short time span she had. Everything was planned to...

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Ratings

Overall
★★★★★

Excellent. Ruth was very helpful in planning the trip considering the short time span she had. Everything was planned to the last detail. Would recommend.

Travel consultant
★★★★★
Ruth Hubbard

With such short notice Ruth was excellent in organising our trip for us. We would recommend in the future.

Accommodation
★★★★
Value for money
★★★★
Ashley W
Traveled to
Vietnam
10 years 7 months ago
★★★★★

From first contact to the end the experience was one of excellence.

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Ratings

Overall
★★★★★

From first contact to the end the experience was one of excellence.

Travel consultant
★★★★★
Enfys Huws

Most helpful and very knowledgeable.

Accommodation
★★★★
Value for money
★★★★
Some mountains
Sharon H
Traveled to
Vietnam
10 years 8 months ago
★★★★★

Well tailored trip, umderstood my focus. Explainein advance to guides. (3) thanks Ruth! Loved VEITNAM .amazing good Karma, everything ran...

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Ratings

Overall
★★★★★

Well tailored trip, umderstood my focus. Explainein advance to guides. (3) thanks Ruth! Loved VEITNAM .amazing good Karma, everything ran on time :)

Travel consultant
★★★★★
Ruth Hubbard

Great see last reply.

Accommodation
★★★★★
Value for money
★★★★★
Bay at Phu Quoc beach
Robert W
Traveled to
Vietnam
10 years 9 months ago
★★★★★

We had a great time. Everything ran like clockwork, and when it didn't, a member or your team (either in...

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Ratings

Overall
★★★★★

We had a great time. Everything ran like clockwork, and when it didn't, a member or your team (either in the UK or Vietnam) was available and fixed things quickly and easily. Which is why we used you.

Travel consultant
★★★★★
Enfys Huws

Enfys was very friendly, very helpful, and very knowledgable. She made the process of deciding where we were going, when and how very simple and clear.

Accommodation
★★★★

We really liked the accommodation chosen in most locations. The accommodation on the Bassac and Bhaya cruises exceeded our expectations. Both were very comfortable and refined. We didn't like the Majestic Hotel in Ho Chi Minh City. The rooms - and particularly the bathrooms - felt tired. The first room we were checked into had a bad damp smell and was right beside the dining room where there was a karaoke party going on until late. We moved to another room which smelt better but still felt a bit old and tired. The pool was disappointing because it was so enclosed. The spa felt tired and not particularly luxurious.

Value for money
★★★★
Floating market on the Mekong Delta
Marlene H
Traveled to
Vietnam
10 years 11 months ago
★★★★★

Excellent (too bad you couldn't control the rain on the second day :):):)

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Ratings

Overall
★★★★★

Excellent (too bad you couldn't control the rain on the second day :):):)

Travel consultant
★★★★★
Ruth Hubbard

On the ball

Accommodation
★★★★

Bad A/C which took two days to fix

Value for money
★★★★
Halong Bay sunset
Mar & Rie
Traveled to
Vietnam
11 years ago
★★★★★

We felt very confident that we were being looked after all the way from the initial consultation through to traveling...

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Ratings

Overall
★★★★★

We felt very confident that we were being looked after all the way from the initial consultation through to traveling. Any questions were answered promptly and efficiently and the local knowledge and personal recommendations were much appreciated. InsideVietnam really went the extra mile to make our honeymoon special including a few surprise extras! Would not hesitate to recommend InsideVietnam.

Travel consultant
★★★★★
Enfys Huws

Fantastic service from Enfys and Tom. They created a superb itinerary and an interesting mix of accommodation and experiences. They spent a lot of time finding out our interests and how we like to travel. The balance of guiding and free time was well judged. We wouldn't normally use local guiding but it really enhanced our understanding of the people and culture as well as being an opportunity to ask lots of questions.

Accommodation
★★★★★
Value for money
★★★★★
A woman in a conical hat in Hoi An
Mark & Rie
Traveled to
Vietnam
11 years ago
★★★★★

We felt very confident that we were being looked after all the way from the initial consultation through to traveling...

Read full review

Ratings

Overall
★★★★★

We felt very confident that we were being looked after all the way from the initial consultation through to traveling. Any questions were answered promptly and efficiently and the local knowledge and personal recommendations were much appreciated. InsideVietnam really went the extra mile to make our honeymoon special including a few surprise extras! Would not hesitate to recommend InsideVietnam.

Travel consultant
★★★★★
Enfys Huws

Fantastic service from Enfys and Tom. They created a superb itinerary and an interesting mix of accommodation and experiences. They spent a lot of time finding out our interests and how we like to travel. The balance of guiding and free time was perfect. We wouldn't normally use local guiding but it really enhanced our understanding of the people and culture as well as being an opportunity to ask lots of questions.

Artisan coffee shop in Saigon
Hodds
Traveled to
Vietnam
10 years 10 months ago
★★★★★

The initial itinerary was a little bit too long for us, but Enfys tailored it to our precise needs. She...

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Ratings

Overall
★★★★★

The initial itinerary was a little bit too long for us, but Enfys tailored it to our precise needs. She was extremely pleasant and helpful and answered any questions we had promptly.

Travel consultant
★★★★★
Enfys Huws

Please see above.

Accommodation
★★★★

All the accommodation was very comfortable. Each hotel was well situated for exploring the local area.

Value for money
★★★★★