Customer reviews and what they say

The hotels were excellent, the exception being Pha Xang at Nong Khiaw where the setting was stunning, but the soundproofing of the bungalows left a bit to be desired! Staff were delightful, rooms were well proportioned and nicely furnished and beds were all very comfortable. We loved the presentation and variety of the hotel breakfasts (although the breakfast experience at the Medallion Hanoi and Pha Xang in Non Khiaw was of a lower standard than the other hotels)

The Anantara at Hoi an has poor rooms. They have no aspect. The opposite end to entry is entirely taken up with the WC/bathroom therefore, there is no window (making the room dark) and no balcony. Also, too much noise transmits from the rooms above and to the side.The Chen Sea villa, Phu Quoc, was eclectic to say the least. The restaurant cuisine there was v unexciting and should have been far better.The Metropole, Hanoi was generally a far too cold hotel (the common parts et al) especially the room (the air conditioning thermostat was incorrect) and generally a fine hotel that has lost the ability to focus on the details 9something that is critical for hotels).The Caravlle in Saigon was by far the best hotel and one of the best we have ever stayed at (and we say that as extensive travellers + hotel stayers).

All the hotels were of a very good standard and the service was impeccable

Loved the little touches at the hotels--gifts on the bed, terrific breakfasts!

The hotel in Sapa needs to improve some of its services - especially regarding bathroom cleanliness

Fabulous locations but the Hotel in Siem Ream didn't forfill its potential. See e-mail to Enfys.

The quality of the accomodation on the boats was a very pleasant surprise! Also the Hoi An Historic Hotel and Sapa View were excellent.

Every one handpicked! Thank you! Especially Maison Dalabua, Luang Prabang. (Only negative is that we thought Cham Island didn't offer a 'homestay'.)