Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

4.9
Excellent★★★★★

Displaying 361 - 370 of 377

Halong Bay sunset
Mar & Rie
Traveled to
Vietnam
11 years ago
★★★★★

We felt very confident that we were being looked after all the way from the initial consultation through to traveling...

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Ratings

Overall
★★★★★

We felt very confident that we were being looked after all the way from the initial consultation through to traveling. Any questions were answered promptly and efficiently and the local knowledge and personal recommendations were much appreciated. InsideVietnam really went the extra mile to make our honeymoon special including a few surprise extras! Would not hesitate to recommend InsideVietnam.

Travel consultant
★★★★★
Enfys Huws

Fantastic service from Enfys and Tom. They created a superb itinerary and an interesting mix of accommodation and experiences. They spent a lot of time finding out our interests and how we like to travel. The balance of guiding and free time was well judged. We wouldn't normally use local guiding but it really enhanced our understanding of the people and culture as well as being an opportunity to ask lots of questions.

Accommodation
★★★★★
Value for money
★★★★★
A woman in a conical hat in Hoi An
Mark & Rie
Traveled to
Vietnam
11 years ago
★★★★★

We felt very confident that we were being looked after all the way from the initial consultation through to traveling...

Read full review

Ratings

Overall
★★★★★

We felt very confident that we were being looked after all the way from the initial consultation through to traveling. Any questions were answered promptly and efficiently and the local knowledge and personal recommendations were much appreciated. InsideVietnam really went the extra mile to make our honeymoon special including a few surprise extras! Would not hesitate to recommend InsideVietnam.

Travel consultant
★★★★★
Enfys Huws

Fantastic service from Enfys and Tom. They created a superb itinerary and an interesting mix of accommodation and experiences. They spent a lot of time finding out our interests and how we like to travel. The balance of guiding and free time was perfect. We wouldn't normally use local guiding but it really enhanced our understanding of the people and culture as well as being an opportunity to ask lots of questions.

Artisan coffee shop in Saigon
Hodds
Traveled to
Vietnam
10 years 10 months ago
★★★★★

The initial itinerary was a little bit too long for us, but Enfys tailored it to our precise needs. She...

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Ratings

Overall
★★★★★

The initial itinerary was a little bit too long for us, but Enfys tailored it to our precise needs. She was extremely pleasant and helpful and answered any questions we had promptly.

Travel consultant
★★★★★
Enfys Huws

Please see above.

Accommodation
★★★★

All the accommodation was very comfortable. Each hotel was well situated for exploring the local area.

Value for money
★★★★★
Sunset in Halong Bay
Susan B
Traveled to
Vietnam
10 years 10 months ago
★★★★★

We had a wonderful holiday which very successfully combined the chance to spend time with our son who lives in...

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Ratings

Overall
★★★★★

We had a wonderful holiday which very successfully combined the chance to spend time with our son who lives in Vietnam as well as having some time to travel on our own. The accomodation throughout was excellent (with one exception) the guides were helpful, reliable and knowledgeable and all transfers, check-ins etc went incredibly smoothly. Laos was a definite highlight - we loved Luang Prabang and the Maison Souvannaphoum and the excursions that had been organised - elephant ride and waterfalls and river trip from Nong Khiaw to Luang Prabang - were all fab.

Travel consultant
★★★★★
Enfys Huws

Enfys was extremely reliable, helpful, and particularly calm and resourceful when our plans had to be amended unexpectedly at quite late notice. She listened carefully to our holiday requirements and produced exactly the kind of package we wanted. She kept us informed throughout the booking and administrative processes and was even in touch when we were in Vietnam.

Accommodation
★★★★★

The hotels were excellent, the exception being Pha Xang at Nong Khiaw where the setting was stunning, but the soundproofing of the bungalows left a bit to be desired! Staff were delightful, rooms were well proportioned and nicely furnished and beds were all very comfortable. We loved the presentation and variety of the hotel breakfasts (although the breakfast experience at the Medallion Hanoi and Pha Xang in Non Khiaw was of a lower standard than the other hotels)

Value for money
★★★★
Surfing at sunset in Mui Ne
William B
Traveled to
Vietnam
11 years ago
★★★★★

Both very good.

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Ratings

Overall
★★★★★

Both very good.

Travel consultant
★★★★★
Enfys Huws
Accommodation
★★★★★

The Anantara at Hoi an has poor rooms. They have no aspect. The opposite end to entry is entirely taken up with the WC/bathroom therefore, there is no window (making the room dark) and no balcony. Also, too much noise transmits from the rooms above and to the side.The Chen Sea villa, Phu Quoc, was eclectic to say the least. The restaurant cuisine there was v unexciting and should have been far better.The Metropole, Hanoi was generally a far too cold hotel (the common parts et al) especially the room (the air conditioning thermostat was incorrect) and generally a fine hotel that has lost the ability to focus on the details 9something that is critical for hotels).The Caravlle in Saigon was by far the best hotel and one of the best we have ever stayed at (and we say that as extensive travellers + hotel stayers).

Value for money
★★★
Imperial Hue
Elspeth T
Traveled to
Vietnam
10 years 11 months ago
★★★★★

Excellent personal service, advice and help.

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Ratings

Overall
★★★★★

Excellent personal service, advice and help.

Travel consultant
★★★★★
Enfys Huws

Enfys was very approachable and always responded to queries promptly

Accommodation
★★★★★

All the hotels were of a very good standard and the service was impeccable

Value for money
★★★★
A bridge across Vietnamese river
Elissa H
Traveled to
Vietnam
10 years 11 months ago
★★★★★

The trip was well organized and we were very pleased with the ultimate itinerary. The guides provided were overall excellent...

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Ratings

Overall
★★★★★

The trip was well organized and we were very pleased with the ultimate itinerary. The guides provided were overall excellent, had a good grasp of the language and were very knowledgeable. The places chosen fit the kind of itinerary we were looking for, yet they were very flexible when we wanted to make changes to it.

Travel consultant
★★★★★
Enfys Huws

Enfys was knowledgeable and extremely accommodating to our needs. She always addressed our concerns (and there weren't many!) in a timely manner, and provided excellent advice when we needed it.

Accommodation
★★★★★

Loved the little touches at the hotels--gifts on the bed, terrific breakfasts!

Value for money
★★★★
Cycling along the banks of the Thu Bon River near Hoi An
Eugene G
Traveled to
Vietnam
11 years ago
★★★★★

Overall we were very happy with the services received, and we had a wonderful holiday

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Ratings

Overall
★★★★★

Overall we were very happy with the services received, and we had a wonderful holiday

Travel consultant
★★★★★
Ruth Hubbard
Accommodation
★★★★

The hotel in Sapa needs to improve some of its services - especially regarding bathroom cleanliness

Value for money
★★★★
Nicola W
Traveled to
Vietnam
11 years ago
★★★★★

I'm sick to death of the standard commercial offering & perception of what the tourist wants from travel agents -...

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Ratings

Overall
★★★★★

I'm sick to death of the standard commercial offering & perception of what the tourist wants from travel agents - this was a very pleasant change - from inception to conclusion.

Travel consultant
★★★★★
Enfys Huws

Generally Enfy was very helpful in her advice. She gave me hte impression that she had been to the places we were discussing which adds immense value & reassurance.

Accommodation
★★★★★

Fabulous locations but the Hotel in Siem Ream didn't forfill its potential. See e-mail to Enfys.

Value for money
★★★★★
A local chef takes shows off produce at a market in Vietnam
Nigel W
Traveled to
Vietnam
11 years 1 month ago
★★★★★

All went smoothly

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Ratings

Overall
★★★★★

All went smoothly

Travel consultant
★★★★★
Enfys Huws

Great booklet

Accommodation
★★★★★
Value for money
★★★★