Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

4.9

Excellent★★★★★

Displaying 51 - 60 of 343

Destination

Travel consultant

Review rating

Annie D

Traveled to

Vietnam

1 year 6 months ago

★★★★★

We thoroughly enjoyed our trip to Vietnam. It was expertly organised and covered everything we hoped to do within our...

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Ratings

Overall

★★★★★

We thoroughly enjoyed our trip to Vietnam. It was expertly organised and covered everything we hoped to do within our budget and more. The standard of hotels, guides, drivers, every detail was perfect.

Travel consultant

★★★★★

Ben Guest

Ben organised a fantastic trip for us, he managed to incorporate everything we wanted to see and do in Vietnam and came up with some great ideas which enriched our experience further. His knowledge of Vietnam was impressive and he worked with us to organise the perfect holiday tailored to our hopes and inspirations.

Accommodation

★★★★★

Our favourite hotel was the Boutique Hoi An which provided the perfect, luxurious wind down to complete our holiday. Another favourite was Pu Luong Natura Bungalows which was in the most amazing setting surrounded by rice terraces, best views ever!

Value for money

★★★★★

Information pack

★★★★

Photos from the trip

Martin S

Traveled to

Vietnam

1 year 5 months ago

★★★★★

Great support and advice from planning the trip to help when any issues arose.

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Ratings

Overall

★★★★★

Great support and advice from planning the trip to help when any issues arose.

Travel consultant

★★★★★

Liam Koehler

All arrangements excellent. Small problem with room allocation at first hotel - sorted very quickly by Liam.

Accommodation

★★★★★

Great hotels in perfect locations.

Value for money

★★★★★

Information pack

★★★★★

Caroline D

Traveled to

Vietnam

1 year 6 months ago

★★★★★

Everything went to plan and we were very happy with the organisation, bookings and guides. We had great experiences.

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Ratings

Overall

★★★★★

Everything went to plan and we were very happy with the organisation, bookings and guides. We had great experiences.

Travel consultant

★★★★★

Jon Fisher

Thank you Jon for putting everything together so quickly and for listening to us.

Accommodation

★★★★★

The Hoi An Boutique was very good but one small quibble was the lack of storage space (there is room to improve this). Also we were not keen on the bathroom doors which were not full length and which resulted in a slight lack of privacy. The position of all the hotels was excellent. Pilgramage Village is very atmospheric and a welcome oasis away from Hue City . Apart from the ancient sites Hue is not a pleasant City.

Value for money

★★★★★

Information pack

★★★★★

Louise R

Traveled to

Vietnam

1 year 6 months ago

★★★★★

Liam was very helpful and patient. The trip was well organised throughout and we were given lots of info.

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Ratings

Overall

★★★★★

Liam was very helpful and patient. The trip was well organised throughout and we were given lots of info.

Travel consultant

★★★★★

Liam Koehler

See previous comments

Accommodation

★★★★★

All the hotels were excellent, far exceeding our expectations. The only disappointment was the Peony Cruise where our cabin was the nearest to the engine and next to the large fans that remained on all night. The noise was unbearable.

Value for money

★★★★

Information pack

★★★★★

Reilly B

Traveled to

South Korea

1 year 6 months ago

★★★★★

I had a fantastic experience throughout - staff were extremely responsive and helpful while planning the trip, the itinerary itself...

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Ratings

Overall

★★★★★

I had a fantastic experience throughout - staff were extremely responsive and helpful while planning the trip, the itinerary itself was amazing and very enjoyable, and the guides and local representatives were very helpful and contactable at all times. Everything went very smoothly and I had a wonderful experience.

Travel consultant

★★★★★

Holly Brown

Accommodation

★★★★★

Value for money

★★★★★

Information pack

★★★★★

Lisa M

Traveled to

Vietnam

1 year 6 months ago

★★★★★

We had an amazing trip. All the hotels were excellent, the guides helpful, friendly and informative. The itinerary was expertly...

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Ratings

Overall

★★★★★

We had an amazing trip. All the hotels were excellent, the guides helpful, friendly and informative. The itinerary was expertly put together by Charlotte for us to help us make the most of our trip.

Travel consultant

★★★★★

Charlotte Bower

Charlotte gave excellent service. She made personal recommendations and was very patient whilst we changed the itinerary several times before actually confirming.

Accommodation

★★★★★

Value for money

★★★★

Information pack

★★★★★

Deborah K

Traveled to

Vietnam

1 year 7 months ago

★★★★★

InsideAsia Tours did a great job of planning our trip. The guides, activities and accommodations were all wonderful. All of...

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Ratings

Overall

★★★★★

InsideAsia Tours did a great job of planning our trip. The guides, activities and accommodations were all wonderful. All of the logistics were well coordinated and communications with our travel consultant Amy were timely and error free. We would not hesitate to travel with them again in the future.

Travel consultant

★★★★★

Amy Tadehara

Amy did a great job putting together our trip. She was professional and friendly and open to tweaking our trip to suit our needs. She made sure we understood our options and communicated well throughout the process. She checked in with us multiple times before, during and after the trip.

Accommodation

★★★★★

Value for money

★★★★★

Information pack

★★★★★

Kc R

Traveled to

Thailand

Laos

1 year 7 months ago

★★★★★

Sally Edwards, consultant with InsideJapan Tours, put together a fantastic extension to Thailand and Laos. She knew of my love...

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Ratings

Overall

★★★★★

Sally Edwards, consultant with InsideJapan Tours, put together a fantastic extension to Thailand and Laos. She knew of my love of elephants and other wildlife and pieced together a lovely balance of animals (2 elephant sanctuaries, bear sanctuary and butterfly farm) and wilderness activities (hiking, bamboo rafting) as well as some well needed relaxation (slow boat travel in Laos). Everything was well organized and played out perfectly.

Travel consultant

★★★★★

Sally Edwards

Sally was amazing to work with. She got to know me in a way that made it easier for her to put together a fantastic extension taking into consideration my love of travel, adventure and, most importantly, my love of animals, especially elephants.

Accommodation

★★★★★

Every place was clean, I felt safe, comfortable, had friendly staff. There was a nice variety of accommodations as well including a tent (loved it).

Value for money

★★★★

Information pack

★★★★★

Charles D

Traveled to

Cambodia

Laos

Vietnam

1 year 7 months ago

★★★★★

Absolutely fantastic holiday ,a full on experience that surpassed all our expectations.

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Ratings

Overall

★★★★★

Absolutely fantastic holiday ,a full on experience that surpassed all our expectations.

Travel consultant

★★★★★

Liam Koehler

Liam organised the trip superbly,our first booking was three years ago but even with covid difficulties and flight schedule changes he still produced a superb holiday for us.Nothing was too much trouble and we have recommended him to several friends for future holidays.

Accommodation

★★★★★

All hotels were wonderful either in character or location (especially the city hotels).At every location we felt the chosen hotel could not be bettered.Not all were 5 star but they fitted the different locations perfectly.

Value for money

★★★★★

Information pack

★★★★★

Cheryl D

Traveled to

Vietnam

1 year 7 months ago

★★★★★

Vietnam is a wonderful country for people who love touring around and experiences the delights of another country. Beautiful people...

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Ratings

Overall

★★★★★

Vietnam is a wonderful country for people who love touring around and experiences the delights of another country. Beautiful people, amazing landscapes and remarkable history.

Travel consultant

★★★★★

Liam Koehler

Liam kept in touch with just the right level of contact from start to finish. He listened to our ideas and used his vast knowledge of the country to tailor a trip just for us. The ground crew hat he arranged to look after us in Vietnam were wonder full too. Nothing was too much trouble and they took great care of us. Even when there was a slight hiccup with one of our tours, it was sorted immediately.

Accommodation

★★★★★

With Liam’s help we picked a mix of budget and luxury accommodation across our trip. Everywhere Liam picked for us fitted the bill perfectly and all were fabulously located for what we wanted to see. Each resort and hotel could not do enough for us and we loved each and every one of them. Especially those with no TV!

Value for money

★★★★★

Information pack

★★★★