Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 71 - 80 of 377

Ceramic pots in Kuala Lumpar food market
Joy T
1 year 7 months ago
★★★★★

We loved the choice of hotels and we had some great guides in Malacca, KL and Penang. The drivers were...

Read full review

Ratings

Overall
★★★★★

We loved the choice of hotels and we had some great guides in Malacca, KL and Penang. The drivers were excellent too. Overall a very good trip, well organised.

Travel consultant
★★★★★
Charlotte Bower

Charlotte was very helpful and talked through every part of our trip with us to ensure we were happy with what was planned.

Accommodation
★★★★★

The hotels were excellent. We particularly loved the hotel in Malacca ( Liu Men) -lovely ambience and looked after us so well. Campbell House in Penang was also brilliant and memorable.

Value for money
★★★★★
Information pack
★★★★★

Photos from the trip

Bolaven Plateau
Davina F
Traveled to
1 year 9 months ago
★★★★★

It was an excellent experience. Our trip was put together quickly by Charlotte based on our ideas and requests with...

Read full review

Ratings

Overall
★★★★★

It was an excellent experience. Our trip was put together quickly by Charlotte based on our ideas and requests with a couple of really good suggestions from Charlotte.

Travel consultant
★★★★★
Charlotte Bower

Charlotte was really helpful. She listened to what we wanted and put together an excellent trip for us.

Accommodation
★★★★

Most the accommodation was excellent. The hotel in Phonsavan was not as expected as the bar and restaurant were closed, but this was due to the low number of visitors and reopening after recovery from the pandemic, and acceptable solutions were found.

Value for money
★★★★★
Information pack
★★★★
Outdoor dining in Siem Reap - Ethan Crowley
Susie D
Traveled to
1 year 7 months ago
★★★★★

We had an amazing time thanks to Liam and Inside Asia for all the suggestions and helping us to plan...

Read full review

Ratings

Overall
★★★★★

We had an amazing time thanks to Liam and Inside Asia for all the suggestions and helping us to plan our time. We got to see so much and also found time to relax and unwind.

Travel consultant
★★★★★
Liam Koehler

Thanks for your time and consideration in regards to our trip and for all your suggestions.

Accommodation
★★★★★

All the accommodation was great - the hotel on the Island in Kratie was such a pleasure. Jahoo Gibon camp was amazing - fab time.

Value for money
★★★★★
Information pack
★★★★★

Photos from the trip

View of Angkor Wat
Naomi E
Traveled to
1 year 8 months ago
★★★★★

Truly terrific family experience.

Read full review

Ratings

Overall
★★★★★

Truly terrific family experience.

Travel consultant
★★★★★
Liam Koehler

Liam was very good at listening to our needs and his suggestions were great. Very responsive.

Accommodation
★★★★★
Value for money
★★★★★
Information pack
★★★★★
Rice paddies in Northern Vietnam
Melanie P
Traveled to
1 year 7 months ago
★★★★★

This was our 2nd trip with Inside Asia. Every hotel was well chosen. Amy was was a pleasure to work...

Read full review

Ratings

Overall
★★★★★

This was our 2nd trip with Inside Asia. Every hotel was well chosen. Amy was was a pleasure to work with. She listened and remembered what we wanted from our first itinerary planned before the pandemic. Our transfers were seamless. We loved 2 out of the 3 guides. They certainly added so much to our understanding of Vietnam.

Travel consultant
★★★★★
Amy Tadehara

See comment above. Amy was very detail oriented and followed up on every question and request.

Accommodation
★★★★★

Loved all accommodations. The Almanity Hotel in Hoi An had a great spa but the hotel room was not very comfortable. Little privacy in bathroom and raised bed platform was rather dangerous to get in and out of.

Value for money
★★★★★
Information pack
★★★★★
Michael A
1 year 8 months ago
★★★★★

The entire trip was fantastic. Hotels were top notch, Guides and Drivers were excellent. Tours were well planned and included...

Read full review

Ratings

Overall
★★★★★

The entire trip was fantastic. Hotels were top notch, Guides and Drivers were excellent. Tours were well planned and included access for my wheelchair as much as possible.

Travel consultant
★★★★★
Liam Koehler

Liam did a great job setting up this tour for us. My disability was always a consideration so most everything was handicap accessible.

Accommodation
★★★★★

Hotels were generally accessible but not necessarily everywhere. Accessibility options varied among the hotels but we could always make it work.

Value for money
★★★★
Information pack
★★★★★

Photos from the trip

Beach restaurant at Kep
Thomas M
Traveled to
1 year 9 months ago
★★★★★

Great initial advice on climate and seasons (not what I thought when I first thought of Vietnam and Cambodia). Ground...

Read full review

Ratings

Overall
★★★★★

Great initial advice on climate and seasons (not what I thought when I first thought of Vietnam and Cambodia). Ground arrangements (a number of hotel bookings, internal flights and transfers) all worked like clockwork.

Travel consultant
★★★★★
Liam Koehler

A source of sound advice, has lived in Vietnam. Liam promptly answered all queries from visas, to changes in flights

Accommodation
★★★★★
Value for money
★★★★
Information pack
★★★★
Ho Chi Minh City at night
Rebecca S
Traveled to
1 year 10 months ago
★★★★★

We couldn't have had a better honeymoon in Vietnam. The InsideAsia team was top-notch from start to finish. They worked...

Read full review

Ratings

Overall
★★★★★

We couldn't have had a better honeymoon in Vietnam. The InsideAsia team was top-notch from start to finish. They worked with us to ensure our trip reflected our travel style, and created special moments throughout. The itinerary was carefully thought through and well balanced - a combination of active adventure, under-the-radar foodie experiences, and moments of relaxation. Their team both in-office and on-the-ground are true experts. We are InsideAsia Tours travelers for life, I can't imagine traveling with anyone else.

Travel consultant
★★★★★
Amy Tadehara

Thank you for everything, Amy! You were an incredible support throughout the process and an integral part of making our honeymoon so special. We felt "heard" and taken care of the entire time.

Accommodation
★★★★★

We loved all the hotels except the Azerai in Hue, it was a bit dated.

Value for money
★★★★★
Information pack
★★★★★

Photos from the trip

View over Cameron Highlands
Gary J
Traveled to
1 year 10 months ago
★★★★★

This was our 4th trip with Inside Asia / Japan with another already booked for next year and two friends...

Read full review

Ratings

Overall
★★★★★

This was our 4th trip with Inside Asia / Japan with another already booked for next year and two friends booked on our recommendation - enough said!! We will always use you as long as we are travelling to your area, indeed we only chose Malaysia because you offered it. Everything is spot on from the start of the process to the end of the trip!

Travel consultant
★★★★★
Charlotte Bower

Thank you Charlotte! Charlotte was always available to answer queries, had good suggestions and managed the process professionally and in a friendly manner.

Accommodation
★★★★★

The Liu Men hotel in Malacca and the Campbell Hotel in Penang would be two of our favourite hotels anywhere we've been. The others were also very good.

Value for money
★★★★★
Information pack
★★★★★
Hammock at Ko Samui - Rachel Rykala
Robert L
Traveled to
2 years 1 month ago
★★★★★

Our holiday consultant pandered to our every needs. Our much delayed Christmas present to my family turned out to be...

Read full review

Ratings

Overall
★★★★★

Our holiday consultant pandered to our every needs. Our much delayed Christmas present to my family turned out to be the best experience we have ever enjoyed. Everything worked like clockwork, ALL the guides were knowledgeable, friendly and went out of there way to enhance the experience. Our ages ranged from 13 to 72, but we still took part in fascinating experiences, from kayaking, mountain trekking, cycling and cooking. The family visits were especially fulfilling, they were so welcoming, and went the extra mile to ensure we had the best experience. Accommodation was excellent from hotels to floating tents. Food was also a highlight, helped by suggestions from both the guides, and Inside Asia's, printed guides. A fascinating read in their own right before and after the holiday. I could go on for ever, but suffice it to say, 5 stars all the way. My grandchildren will remember this trip for ever.

Travel consultant
★★★★★
Charlotte Bower

Charlotte was always on hand to accommodate all the requests we made, and tailored the holiday to meet all our needs. There was also the inevitable problems owing to Covid, which were handled with speed and professionalism. Thank you Charlotte

Accommodation
★★★★★

Quite an eclectic mix, from hotel, boat, home stays and tents, both land based and floating! Excellent.

Value for money
★★★★★
Information pack
★★★★★