Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 91 - 100 of 393

View of Angkor Wat
Naomi E
Traveled to
1 year 10 months ago
★★★★★

Truly terrific family experience.

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Ratings

Overall
★★★★★

Truly terrific family experience.

Travel consultant
★★★★★
Liam Koehler

Liam was very good at listening to our needs and his suggestions were great. Very responsive.

Accommodation
★★★★★
Value for money
★★★★★
Information pack
★★★★★
Rice paddies in Northern Vietnam
Melanie P
Traveled to
1 year 9 months ago
★★★★★

This was our 2nd trip with Inside Asia. Every hotel was well chosen. Amy was was a pleasure to work...

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Ratings

Overall
★★★★★

This was our 2nd trip with Inside Asia. Every hotel was well chosen. Amy was was a pleasure to work with. She listened and remembered what we wanted from our first itinerary planned before the pandemic. Our transfers were seamless. We loved 2 out of the 3 guides. They certainly added so much to our understanding of Vietnam.

Travel consultant
★★★★★
Amy Tadehara

See comment above. Amy was very detail oriented and followed up on every question and request.

Accommodation
★★★★★

Loved all accommodations. The Almanity Hotel in Hoi An had a great spa but the hotel room was not very comfortable. Little privacy in bathroom and raised bed platform was rather dangerous to get in and out of.

Value for money
★★★★★
Information pack
★★★★★
Michael A
1 year 10 months ago
★★★★★

The entire trip was fantastic. Hotels were top notch, Guides and Drivers were excellent. Tours were well planned and included...

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Ratings

Overall
★★★★★

The entire trip was fantastic. Hotels were top notch, Guides and Drivers were excellent. Tours were well planned and included access for my wheelchair as much as possible.

Travel consultant
★★★★★
Liam Koehler

Liam did a great job setting up this tour for us. My disability was always a consideration so most everything was handicap accessible.

Accommodation
★★★★★

Hotels were generally accessible but not necessarily everywhere. Accessibility options varied among the hotels but we could always make it work.

Value for money
★★★★
Information pack
★★★★★

Photos from the trip

Beach restaurant at Kep
Thomas M
Traveled to
1 year 11 months ago
★★★★★

Great initial advice on climate and seasons (not what I thought when I first thought of Vietnam and Cambodia). Ground...

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Ratings

Overall
★★★★★

Great initial advice on climate and seasons (not what I thought when I first thought of Vietnam and Cambodia). Ground arrangements (a number of hotel bookings, internal flights and transfers) all worked like clockwork.

Travel consultant
★★★★★
Liam Koehler

A source of sound advice, has lived in Vietnam. Liam promptly answered all queries from visas, to changes in flights

Accommodation
★★★★★
Value for money
★★★★
Information pack
★★★★
View over Cameron Highlands
Gary J
Traveled to
2 years ago
★★★★★

This was our 4th trip with Inside Asia / Japan with another already booked for next year and two friends...

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Ratings

Overall
★★★★★

This was our 4th trip with Inside Asia / Japan with another already booked for next year and two friends booked on our recommendation - enough said!! We will always use you as long as we are travelling to your area, indeed we only chose Malaysia because you offered it. Everything is spot on from the start of the process to the end of the trip!

Travel consultant
★★★★★
Charlotte Bower

Thank you Charlotte! Charlotte was always available to answer queries, had good suggestions and managed the process professionally and in a friendly manner.

Accommodation
★★★★★

The Liu Men hotel in Malacca and the Campbell Hotel in Penang would be two of our favourite hotels anywhere we've been. The others were also very good.

Value for money
★★★★★
Information pack
★★★★★
Hammock at Ko Samui - Rachel Rykala
Robert L
Traveled to
2 years 3 months ago
★★★★★

Our holiday consultant pandered to our every needs. Our much delayed Christmas present to my family turned out to be...

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Ratings

Overall
★★★★★

Our holiday consultant pandered to our every needs. Our much delayed Christmas present to my family turned out to be the best experience we have ever enjoyed. Everything worked like clockwork, ALL the guides were knowledgeable, friendly and went out of there way to enhance the experience. Our ages ranged from 13 to 72, but we still took part in fascinating experiences, from kayaking, mountain trekking, cycling and cooking. The family visits were especially fulfilling, they were so welcoming, and went the extra mile to ensure we had the best experience. Accommodation was excellent from hotels to floating tents. Food was also a highlight, helped by suggestions from both the guides, and Inside Asia's, printed guides. A fascinating read in their own right before and after the holiday. I could go on for ever, but suffice it to say, 5 stars all the way. My grandchildren will remember this trip for ever.

Travel consultant
★★★★★
Charlotte Bower

Charlotte was always on hand to accommodate all the requests we made, and tailored the holiday to meet all our needs. There was also the inevitable problems owing to Covid, which were handled with speed and professionalism. Thank you Charlotte

Accommodation
★★★★★

Quite an eclectic mix, from hotel, boat, home stays and tents, both land based and floating! Excellent.

Value for money
★★★★★
Information pack
★★★★★
Creamy white Makgeolli rice wine in brown cup with spoon
Robert E
Traveled to
2 years 1 month ago
★★★★

A well constructed programme. The driver and guides were excellent.

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Ratings

Overall
★★★★

A well constructed programme. The driver and guides were excellent.

Travel consultant
★★★★
Lachlan Woodland

Lachlan was really helpful no detail was too small.

Accommodation
★★★★

The ANDONG accomodation while very good was in an area that did not cater for tourists and a long way from the centre.

Value for money
★★★★
Information pack
★★★★
Luang Prabang landscape view
Chiam N
Traveled to
2 years 1 month ago
★★★★★

An absolutely positive and fun-filled holiday. We had a wonderful time.

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Ratings

Overall
★★★★★

An absolutely positive and fun-filled holiday. We had a wonderful time.

Travel consultant
★★★★★
Liam Koehler

Liam was obviously well versed in his specialist area. He was communicative, keeping us informed at every stage of the booking process, flexible with specific requests and had good suggestions to offer. We also heard from him by email, in the middle of our trip, checking up to make sure everything was running smoothly.

Accommodation
★★★★★
Value for money
★★★★
Information pack
★★★★★
Lady on boat in Mekong Delta
Jaqui S
Traveled to
2 years 1 month ago
★★★★★

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Ratings

Overall
★★★★★

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Travel consultant
★★★★★
Liam Koehler

Thank you Liam! Your knowledge of Vietnam shone through, and we appreciated the special touches to our itinerary (eg taking into account an anniversary).

Accommodation
★★★★★
Value for money
★★★★★
Information pack
★★★★★
Mondulkiri
Lynn R
Traveled to
2 years 4 months ago
★★★★★

Amazing trip organised to perfection

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Ratings

Overall
★★★★★

Amazing trip organised to perfection

Travel consultant
★★★★★
Liam Koehler
Accommodation
★★★★

Would have been excellent except for Pu Long retreat

Value for money
★★★★
Information pack
★★★★