Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

4.9

Excellent★★★★★

Displaying 151 - 160 of 377

Destination

Travel consultant

Review rating

Chiara

Traveled to

Vietnam

5 years 10 months ago

★★★★

The trip was well organized. We had one little problem and it was sorted out in a very efficient way...

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Ratings

Overall

★★★★

The trip was well organized. We had one little problem and it was sorted out in a very efficient way by the agency. As little issues and problems can arise during a trip abroad, the most important aspect is to be in good hands, and we have been assisted very well during ours, this made a difference.

Travel consultant

★★★★★

Dylan Westwood

Dylan was great - very helpful, understanding and easy to deal with.

Accommodation

★★★★

Value for money

★★★★

A J

Traveled to

Vietnam

5 years 11 months ago

★★★★★

EVERYTHING WORKED LIKE CLOCKWORK. HOTELS AND STAFF GOOD, AS WERE TOUR GUIDES. SUGGESTIONS OF A FOOD TOUR AND COOKERY SCHOOL...

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Ratings

Overall

★★★★★

EVERYTHING WORKED LIKE CLOCKWORK. HOTELS AND STAFF GOOD, AS WERE TOUR GUIDES. SUGGESTIONS OF A FOOD TOUR AND COOKERY SCHOOL EXCELLENT

Travel consultant

★★★★★

Dylan Westwood

PATIENT AND EFFICIENT

Accommodation

★★★★

ESSENCE IN HANOI WAS AMAZING RE STAFF ATTITITUDE AND HELPFULNESSCOZY IN HOI-AN ALSO A GOOD CHOICE, DIFFERENT IN A QUAINT WAY

Value for money

★★★

Jennifer J

Traveled to

Vietnam

6 years 1 month ago

★★★★★

Really thoughtful planning and would recommend to anyone

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Ratings

Overall

★★★★★

Really thoughtful planning and would recommend to anyone

Travel consultant

★★★★★

Liam Koehler

Rachel S

Traveled to

Vietnam

6 years 2 months ago

★★★★★

We had a fantastic time in Vietnam and Cambodia. Charlotte organised some great activities for us and really excelled when...

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Ratings

Overall

★★★★★

We had a fantastic time in Vietnam and Cambodia. Charlotte organised some great activities for us and really excelled when we had to change our itinerary at the last minute due to bad weather. Our knowledgeable guides (particularly in Cambodia) really made our trip special.

Travel consultant

★★★★★

Charlotte Bower

Charlotte was very helpful and flexible. She had to make changes to the trip at the last minute due to poor weather and she organised brilliant alternative activities.

Accommodation

★★★★

The Naman Retreat in Hoi An and the Shinta Mani Angkor did exceed expectations but the other two hotels were not as good.

Value for money

★★★★

Jessica & Corey

Traveled to

Vietnam

6 years 1 month ago

★★★★

Overall very easy to work with, accommodating and understanding of our needs

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Ratings

Overall

★★★★

Overall very easy to work with, accommodating and understanding of our needs

Travel consultant

★★★★★

Liam Koehler

Helped us move hotels which was great

Fulvio G

Traveled to

Vietnam

6 years 1 month ago

★★★★★

Perfect service and assistance. Just a little problem with the last destination of our journey. I wrote about it to...

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Ratings

Overall

★★★★★

Perfect service and assistance. Just a little problem with the last destination of our journey. I wrote about it to Liam Kohler.

Travel consultant

★★★★★

Liam Koehler

Nothing to add: perfect

Accommodation

★★★★

Again: the last hotel wasn't definitely at the same level of the previous five

Value for money

★★★★

Calloni

6 years 2 months ago

★★★★★

Well balance tour

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Ratings

Overall

★★★★★

Well balance tour

Travel consultant

★★★★★

Charlotte Bower

Always on top the only day I would have avoided was the one I added (Bago) against Charlotte's advice!

Jason B

Traveled to

Vietnam

6 years 1 month ago

★★★★★

Just a very lovely trip.

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Ratings

Overall

★★★★★

Just a very lovely trip.

Travel consultant

★★★★★

Charlotte Bower

Charlotte only had a few weeks to get everything booked for us and did an amazing job.

Accommodation

★★★★★

Just wonderful.

Value for money

★★★★

Cathryn W

Traveled to

Vietnam

6 years 1 month ago

★★★★★

Very helpful and knowledgeable at every point in the booking process and right up to the moment we left. The...

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Ratings

Overall

★★★★★

Very helpful and knowledgeable at every point in the booking process and right up to the moment we left. The itinerary and hotels were perfect for us. We had a wonderful time in our two venues in Vietnam (HCMC and Hoi An) and in Hong Kong.

Travel consultant

★★★★★

Charlotte Bower

Charlotte helped us with every detail, and understood the kind of holiday we wanted. We wanted to experience Vietnam, but we also wanted things to run smoothly, not to have to negotiate at every point and to be able to enjoy the best of the country on our first visit (it won't be our last visit). The choice of hotel in HCMC was great, as was the resort in Hoi An. Charlotte understood our need to stay within a budget, and was very patient as I kept going back to her to make alterations with our plans. Her recommendations were spot on. And she even helped us get some clothing forwarded to Hoi An from HCMC!

Accommodation

★★★★★

Silverland Yen very friendly and helpful staff and amazing value - great food, complimentary afternoon tea, lovely rooftop bar and pool. Very comfortable rooms and brilliantly located for lots of HCMC's sights and hotspots. The Boutique Resort in Hoi An was small enough to be charming rather than a luxurious holiday 'factory' (we saw some absolutely vast resorts being built on our way from Da Nang). Very pretty cream and red tiles buildings in beautifully landscaped gardens with gorgeous swimming pool and lovely beach cafe and pool bars. Great stretch of private beach - very clean, plenty of comfortable loungers under coconut palm umbrellas. My husband and son enjoyed the gym and I had a great massage in the spa. We spent an extra £200 between the three of us over 5 days, which included drinks, food (lunches, snacks, dinner one night when we were too lazy to go into Hoi An) massage, so good value.

Value for money

★★★★★