Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

4.9
Excellent★★★★★

Displaying 161 - 170 of 391

Eating street food in Hanoi
Teresa M
Traveled to
Vietnam
6 years ago
★★★★★

Fantastic organisation from Charlotte. We had an amazing time and especially enjoyed Laos at the end of our trip.

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Ratings

Overall
★★★★★

Fantastic organisation from Charlotte. We had an amazing time and especially enjoyed Laos at the end of our trip.

Travel consultant
★★★★★
Charlotte Bower

Fantastic, very efficient, knowledgeable, made some good recommendations, easily accessible a pleasure to deal with. She quickly judged what would work for us from our conversation and tailor made the trip perfectly.

Accommodation
★★★★★
Value for money
★★★★★
Food market in Hoi An
Pauline L
Traveled to
Vietnam
6 years ago
★★★★★

We had great service before and throughout our holiday. All arrangements ran like clockwork, I can't believe how smoothly it...

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Ratings

Overall
★★★★★

We had great service before and throughout our holiday. All arrangements ran like clockwork, I can't believe how smoothly it all went with the various logistics during the holiday - we just had to turn up at the stated time and enjoy the trip! And what fantastic trips we had.

Travel consultant
★★★★★
Liam Koehler

Liam was very efficient and knowledgeable and quick to come back with suggestions and answers to any queries we had whilst putting our itinerary together. He gave us a great varied itinerary with a bit of activity, which was just what we were looking for - and what a memorable holiday he gave us, thank you Liam!

Accommodation
★★★★★

Accommodation choices were great and ideally located for easy walking to explore local attractions or restaurants. All hotel staff were very friendly and helpful and food choices for breakfast were plentiful. 2 of our party had birthdays whilst we were away (in 2 different hotels) and they both received cake, flowers and balloons!

Value for money
★★★★★
Hanoi street scene
Caroline Q
Traveled to
Vietnam
6 years ago
★★★★★

Really pleased with Dylan who helped me organize an unforgettable trip to Laos for my mother and myself. The trip...

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Ratings

Overall
★★★★★

Really pleased with Dylan who helped me organize an unforgettable trip to Laos for my mother and myself. The trip was amazing.

Travel consultant
★★★★★
Dylan Westwood

Available, reactive and patient. Very helpful and proactive when I explained that the first day of visit was actually shortened.

Accommodation
★★★★★

Beau Rivage in Vientiane very well located with very nice staff with even pop-up restaurants along the river just in front of the hotel. Perfect when you don't want to walk far for dinner.The Sanctuary was also really pretty, very well located and nice staff. But our room was really humid and kept that humidity smell all the time. The cleaners didn't say Hi or replied to us but the staff in general was really kind.The River resort in Champasak was beautiful but we felt stuck especially for eating. Breakfast was really good over there but the dinner was not that great without being bad and we didn't want to go back there as it is actually pricey for Laos. Also being quite tired we did not want to get out of the bungalow to go up to the restaurant especially by fear of mosquitoes.

Value for money
★★★★
Hue imperial gateway
Brooke K
Traveled to
Vietnam
6 years ago
★★★★★

Amy was so helpful in putting together a last minute trip to SE Asia

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Ratings

Overall
★★★★★

Amy was so helpful in putting together a last minute trip to SE Asia

Travel consultant
★★★★★
Amy Tadehara

Amy always responded quickly. She made an effort to understand our needs and desires.

Accommodation
★★★★★

Our accommodations hit the sweet spot. They were in a good location, luxurious enough to feel pampered, but not over the top pretentious or stuffy.

Value for money
★★★★★
Vietnam - Halong Bay - Aerial View - Stock
Chiara
Traveled to
Vietnam
6 years ago
★★★★

The trip was well organized. We had one little problem and it was sorted out in a very efficient way...

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Ratings

Overall
★★★★

The trip was well organized. We had one little problem and it was sorted out in a very efficient way by the agency. As little issues and problems can arise during a trip abroad, the most important aspect is to be in good hands, and we have been assisted very well during ours, this made a difference.

Travel consultant
★★★★★
Dylan Westwood

Dylan was great - very helpful, understanding and easy to deal with.

Accommodation
★★★★
Value for money
★★★★
Close up of Ho Chi Minh City church
A J
Traveled to
Vietnam
6 years 1 month ago
★★★★★

EVERYTHING WORKED LIKE CLOCKWORK. HOTELS AND STAFF GOOD, AS WERE TOUR GUIDES. SUGGESTIONS OF A FOOD TOUR AND COOKERY SCHOOL...

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Ratings

Overall
★★★★★

EVERYTHING WORKED LIKE CLOCKWORK. HOTELS AND STAFF GOOD, AS WERE TOUR GUIDES. SUGGESTIONS OF A FOOD TOUR AND COOKERY SCHOOL EXCELLENT

Travel consultant
★★★★★
Dylan Westwood

PATIENT AND EFFICIENT

Accommodation
★★★★

ESSENCE IN HANOI WAS AMAZING RE STAFF ATTITITUDE AND HELPFULNESSCOZY IN HOI-AN ALSO A GOOD CHOICE, DIFFERENT IN A QUAINT WAY

Value for money
★★★
Jennifer J
Traveled to
Vietnam
6 years 3 months ago
★★★★★

Really thoughtful planning and would recommend to anyone

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Ratings

Overall
★★★★★

Really thoughtful planning and would recommend to anyone

Travel consultant
★★★★★
Liam Koehler
Walking along the railway tracks in the back streets of Hanoi
Jessica & Corey
Traveled to
Vietnam
6 years 3 months ago
★★★★

Overall very easy to work with, accommodating and understanding of our needs

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Ratings

Overall
★★★★

Overall very easy to work with, accommodating and understanding of our needs

Travel consultant
★★★★★
Liam Koehler

Helped us move hotels which was great

A spread of Vietnamese dishes
Rachel S
Traveled to
Vietnam
6 years 4 months ago
★★★★★

We had a fantastic time in Vietnam and Cambodia. Charlotte organised some great activities for us and really excelled when...

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Ratings

Overall
★★★★★

We had a fantastic time in Vietnam and Cambodia. Charlotte organised some great activities for us and really excelled when we had to change our itinerary at the last minute due to bad weather. Our knowledgeable guides (particularly in Cambodia) really made our trip special.

Travel consultant
★★★★★
Charlotte Bower

Charlotte was very helpful and flexible. She had to make changes to the trip at the last minute due to poor weather and she organised brilliant alternative activities.

Accommodation
★★★★

The Naman Retreat in Hoi An and the Shinta Mani Angkor did exceed expectations but the other two hotels were not as good.

Value for money
★★★★
Farming with buffalo in Triem Tay village, near Hoi An
Fulvio G
Traveled to
Vietnam
6 years 3 months ago
★★★★★

Perfect service and assistance. Just a little problem with the last destination of our journey. I wrote about it to...

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Ratings

Overall
★★★★★

Perfect service and assistance. Just a little problem with the last destination of our journey. I wrote about it to Liam Kohler.

Travel consultant
★★★★★
Liam Koehler

Nothing to add: perfect

Accommodation
★★★★

Again: the last hotel wasn't definitely at the same level of the previous five

Value for money
★★★★