Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 171 - 180 of 391

Calloni
6 years 4 months ago
★★★★★

Well balance tour

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Ratings

Overall
★★★★★

Well balance tour

Travel consultant
★★★★★
Charlotte Bower

Always on top the only day I would have avoided was the one I added (Bago) against Charlotte's advice!

Some mountains
Jason B
Traveled to
6 years 3 months ago
★★★★★

Just a very lovely trip.

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Ratings

Overall
★★★★★

Just a very lovely trip.

Travel consultant
★★★★★
Charlotte Bower

Charlotte only had a few weeks to get everything booked for us and did an amazing job.

Accommodation
★★★★★

Just wonderful.

Value for money
★★★★
Vietnam noodle soup
Cathryn W
Traveled to
6 years 3 months ago
★★★★★

Very helpful and knowledgeable at every point in the booking process and right up to the moment we left. The...

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Ratings

Overall
★★★★★

Very helpful and knowledgeable at every point in the booking process and right up to the moment we left. The itinerary and hotels were perfect for us. We had a wonderful time in our two venues in Vietnam (HCMC and Hoi An) and in Hong Kong.

Travel consultant
★★★★★
Charlotte Bower

Charlotte helped us with every detail, and understood the kind of holiday we wanted. We wanted to experience Vietnam, but we also wanted things to run smoothly, not to have to negotiate at every point and to be able to enjoy the best of the country on our first visit (it won't be our last visit). The choice of hotel in HCMC was great, as was the resort in Hoi An. Charlotte understood our need to stay within a budget, and was very patient as I kept going back to her to make alterations with our plans. Her recommendations were spot on. And she even helped us get some clothing forwarded to Hoi An from HCMC!

Accommodation
★★★★★

Silverland Yen very friendly and helpful staff and amazing value - great food, complimentary afternoon tea, lovely rooftop bar and pool. Very comfortable rooms and brilliantly located for lots of HCMC's sights and hotspots. The Boutique Resort in Hoi An was small enough to be charming rather than a luxurious holiday 'factory' (we saw some absolutely vast resorts being built on our way from Da Nang). Very pretty cream and red tiles buildings in beautifully landscaped gardens with gorgeous swimming pool and lovely beach cafe and pool bars. Great stretch of private beach - very clean, plenty of comfortable loungers under coconut palm umbrellas. My husband and son enjoyed the gym and I had a great massage in the spa. We spent an extra £200 between the three of us over 5 days, which included drinks, food (lunches, snacks, dinner one night when we were too lazy to go into Hoi An) massage, so good value.

Value for money
★★★★★
A bridge across Vietnamese river
Rusk E
Traveled to
6 years 4 months ago
★★★★★

Always punctual and detailed in explanation

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Ratings

Overall
★★★★★

Always punctual and detailed in explanation

Travel consultant
★★★★★
Dylan Westwood
A bridge across Vietnamese river
Catherine P
Traveled to
6 years 6 months ago
★★★★★

Our trip went very smoothly from beginning to end. The guides and drivers were pleasant and knowledgeable about their respective...

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Ratings

Overall
★★★★★

Our trip went very smoothly from beginning to end. The guides and drivers were pleasant and knowledgeable about their respective areas. The use of the car and air conditioning on our city tours was a definitely needed treat! All of our hotels were very comfortable and well located. We had a fantastic time on holiday and very much enjoyed our trip.

Travel consultant
★★★★★
Charlotte Bower

Charlotte was always very responsive to our (many) questions and put together a fantastic trip for us. Her knowledge and experience of the country was invaluable, and enabled us to visit places we may not have felt confident either travelling to or organising on our own.

Some mountains
Andrew W
Traveled to
6 years 4 months ago
★★★★★

Great stress free experience

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Ratings

Overall
★★★★★

Great stress free experience

Travel consultant
★★★★★
Liam Koehler
Accommodation
★★★★
Value for money
★★★★
Vietnam - Hanoi - Street - David Lovejoy
Ann S
Traveled to
6 years 7 months ago
★★★★★

Very organised

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Ratings

Overall
★★★★★

Very organised

Travel consultant
★★★★★
Dylan Westwood

Very efficient. Good suggestions for trips

Asish A
Traveled to
6 years 5 months ago
★★★★★

We went on our Honeymoon and the experience was everything we hoped for. All of our trip details were arranged...

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Ratings

Overall
★★★★★

We went on our Honeymoon and the experience was everything we hoped for. All of our trip details were arranged and all we had to do was show up! Very happy )

Travel consultant
★★★★★
Amy Tadehara

Amy was great to work with and we worked together over many months to plan the honeymoon and she was very attentive to our needs.

Accommodation
★★★★★

The Hotel Des Arts in Saigon was very good! Great service as well.

A longboat paddling through karst landscape in Ninh Binh in Vietnam
Anna H
Traveled to
6 years 7 months ago
★★★★★

We are extremely pleased with our experience! The trip flowed seemlessly, without any difficulties at all. I’m recommending your travel...

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Ratings

Overall
★★★★★

We are extremely pleased with our experience! The trip flowed seemlessly, without any difficulties at all. I’m recommending your travel company to everyone I talk to about our trip!

Travel consultant
★★★★★
Dylan Westwood

We were very happy with Dylan! He was personable and fun to talk to and helped us with so many little details. He made it easy to plan the trip and we felt supported during the whole process.

Accommodation
★★★★★

We really loved going to see the caves and staying at the farm stay, beautiful and relaxing

Value for money
★★★★★
Trekking along a ridge from Inle Lake to Hti Ne
Bev
6 years 11 months ago
★★★★★

Excellent - although I think you should look at the flight connection timings for anyone going via Dubai airport. The...

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Ratings

Overall
★★★★★

Excellent - although I think you should look at the flight connection timings for anyone going via Dubai airport. The airport is way too big for even a seasoned traveler like ourselves we had to find our way around and was too big for us to navigate first time. Since then we have used it a few times and are fine, but ‘newbies’ who are unfamiliar will struggle. We missed our flight because of delay due to fog in addition to the airport being so big we got to our gate too late.

Travel consultant
★★★★★
Liam Koehler

Very happy with service from start to finish. Highly recommended and we would use you again for all our Asia travels....We had 5 internal flights all over Burma and everything was seamless the airport pick ups, guides and of course the tours which were all well planned and timed to perfection. Thank you so much!!

Accommodation
★★★★★

All excellent

Value for money
★★★★★
Information pack
★★