Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

4.9

Excellent★★★★★

Displaying 241 - 250 of 377

Destination

Travel consultant

Review rating

Robin W

Traveled to

Vietnam

7 years 7 months ago

★★★★★

Amy Tadhara took care of everything -- She listened to our particular needs and concerns and created an unforgettable, tailored...

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Ratings

Overall

★★★★★

Amy Tadhara took care of everything -- She listened to our particular needs and concerns and created an unforgettable, tailored made trip. We loved Vietnam!

Travel consultant

★★★★★

Dont Know

Please see comments above about the superb Amy Tadahara.

Fran C

Traveled to

Vietnam

7 years 7 months ago

★★★★★

Liam was always on hand to answer all of our questions and concerns before we left and even during our...

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Ratings

Overall

★★★★★

Liam was always on hand to answer all of our questions and concerns before we left and even during our holiday got back to us with answers very swiftly. The tailored package was very good and ran smoothly.

Travel consultant

★★★★★

Liam Koehler

Easy to contact and helpful at all times.

Accommodation

★★★★

All hotels were good, especially the Almanity in Hoi An. However, the Moonlight hotel in Hue although good unfortunately the rooms that face the river also face the very loud night club on the main street which pumps out the beat until about 2am. The room was nice but did smell damp and musty and there was a huge amount of condensation inside the room.

Value for money

★★★★

Judith N

Traveled to

Vietnam

7 years 8 months ago

★★★★

Overall very good.

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Ratings

Overall

★★★★

Overall very good.

Travel consultant

★★★★★

Charlotte Bower

Responsive and helpful

Accommodation

★★★★

the hotel in Singapore wasn't great. room was fine but service was dreadful and breakfast quite awful. the hotel in Siem Reap was a stand out. Beautiful.

Value for money

★★★★

Siobhan

7 years 7 months ago

★★★★★

All of our guides and all of the activities arranged were beyond excellent. The hotels and other lodgings were also...

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Ratings

Overall

★★★★★

All of our guides and all of the activities arranged were beyond excellent. The hotels and other lodgings were also beautiful and comfortable with friendly staff. There were no areas of he arranged trip that I can fault.

Travel consultant

★★★★★

Charlotte Bower

Was friendly and excellently oganised. Was always ready to answer any queries and was very patient with changes on my side of the booking process.

Accommodation

★★★★★

All of the accommodations were lovely. The only lack was wifi but that was entirely understandable.

Value for money

★★★★★

Information pack

★★★★

J R

7 years 8 months ago

★★★★★

An excellent itinerary put to get her by Charlotte resulting in an amazing trip to Burma.

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Ratings

Overall

★★★★★

An excellent itinerary put to get her by Charlotte resulting in an amazing trip to Burma.

Travel consultant

★★★★★

Charlotte Bower

Very helpful and always able to answer any queries we had.

Accommodation

★★★★

Hotel in Kengtung old fashioned but clean. Staff at the hotel in Hsipaw just lovely.

Value for money

★★★★★

Information pack

★★★★

Lorraine H

Traveled to

Vietnam

7 years 8 months ago

★★★★★

We had excellent customer service from start to finish and our accommodations,guides, and transportation were first-rate throughout the trip.

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Ratings

Overall

★★★★★

We had excellent customer service from start to finish and our accommodations,guides, and transportation were first-rate throughout the trip.

Travel consultant

★★★★★

Charlotte Bower

We appreciated that Charlotte offered suggestions based on her own experiences, such as visiting Luang Prabang, and her patience and responsiveness as we modified and fine-tuned our itinerary.

Accommodation

★★★★★

Every single hotel offered outstanding service, clean and comfortable and beautiful accommodations, and good food. We were very, very pleased.

Value for money

★★★★★

Brian H

Traveled to

Vietnam

7 years 8 months ago

★★★★★

Completely reliable. Would not hesitate to use InsideVietnam again if we travel in their service area. The service in country...

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Ratings

Overall

★★★★★

Completely reliable. Would not hesitate to use InsideVietnam again if we travel in their service area. The service in country was often beyond our expectations.

Travel consultant

★★★★★

Charlotte Bower

The trip went off without a hitch.

Accommodation

★★★★★

Value for money

★★★★

Loveday

7 years 8 months ago

★★★★★

A wonderful trip! Well-organised, with excellent, knowledgeable guides, and very good drivers.

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Ratings

Overall

★★★★★

A wonderful trip! Well-organised, with excellent, knowledgeable guides, and very good drivers.

Travel consultant

★★★★★

Charlotte Bower

Accommodation

★★★★

Value for money

★★★★★

Information pack

★★★★★

Anne

7 years 8 months ago

★★★★★

Very good service. Charlotte was very knowledgeable about Burma and places to visit, including places that have just opened up...

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Ratings

Overall

★★★★★

Very good service. Charlotte was very knowledgeable about Burma and places to visit, including places that have just opened up including Hpa An. Very good service on Christmas Day when our flight from the UK was delayed for 6 hours.

Travel consultant

★★★★★

Charlotte Bower

Accommodation

★★★★★

We loved the Governor's Residence, Hpa An Lodge and Thar Garden.

Value for money

★★★★★

Information pack

★★★★