Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

4.9
Excellent★★★★★

Displaying 251 - 260 of 391

Exploring Ninh Binh on a Sampan boat
Veronica A
Traveled to
Vietnam
7 years 9 months ago
★★★★★

Amazing custom made trip to tailor all our needs and likes. The trip was perfect for us!

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Ratings

Overall
★★★★★

Amazing custom made trip to tailor all our needs and likes. The trip was perfect for us!

Travel consultant
★★★★★
Liam Koehler

Liam was extremely patient with me, answering all the questions and providing excellent recommendations. He asked the right questions as well to figure out the best experiences for us. Also, during the trip we had a small hiccup and Liam was there to help as well.

Accommodation
★★★★★

The hotel in Hoi An was a little disorganized as they couldn't find our reservation. they moved us a couple of times from room to room as well. I saw it happening to other guests as well. The other hotels were superb! Navutu dreams was amazing! they even baked gluten free bread for Sofia!. Same with My dream resort: They were so kind and accommodating, especially On (he was an employee at the hotel)...we literally left with teary eyes. The hotel in Ho Chi Ming was out of the park! We felt so not worthy coming in all dirty and disheveled into such a luxurious place :-) The customer service was superb as well.

Value for money
★★★★★
Trekking in Pu Luong
Alison B
Traveled to
Vietnam
7 years 9 months ago
★★★★★

We travelled to Japan with Inside Japan and we felt confident that we would get the same excellent service with...

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Ratings

Overall
★★★★★

We travelled to Japan with Inside Japan and we felt confident that we would get the same excellent service with Inside Asia. We were not disappointed. We feel the big plus is the consultants have detailed knowledge of the countries from personal experience having either lived there or travelled there recently.

Travel consultant
★★★★★
Liam Koehler

Prompt replies to emails and specific questions.It was useful to meet with Liam and discuss face to face our proposed trip but we did not feel pressurised to take up all his ideas and suggested activities. It was still our trip!We went with his suggestion to change hotel on Phu Quoc and are very glad we did. Cassia cottage was excellent in all aspects and we would thoroughly recommend it as the hotel of choice in that area.Furthermore his idea of staying in an airport hotel in Bangkok before our return flight was spot on in terms of our schedule.We really felt our itinerary was tailored for us and we were not just a 'package'

Boy on a boat on Inle Lake
Kristy
7 years 9 months ago
★★★★★

Great service, prompt replies from my consultant made booking a last minute trip so easy. The tour itself was a...

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Ratings

Overall
★★★★★

Great service, prompt replies from my consultant made booking a last minute trip so easy. The tour itself was a dream!

Travel consultant
★★★★★
Charlotte Bower

Charlotte was very accommodating with my requests, the booking process was seamless!

Laurence & Deborah
Traveled to
Vietnam
7 years 9 months ago
★★★★★

Generally excellent

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Ratings

Overall
★★★★★

Generally excellent

Travel consultant
★★★★★
Liam Koehler

Very responsive and helpful throughout

Accommodation
★★★★★
Value for money
★★★★★
On the water in Ninh Binh
Robin W
Traveled to
Vietnam
7 years 9 months ago
★★★★★

Amy Tadhara took care of everything -- She listened to our particular needs and concerns and created an unforgettable, tailored...

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Ratings

Overall
★★★★★

Amy Tadhara took care of everything -- She listened to our particular needs and concerns and created an unforgettable, tailored made trip. We loved Vietnam!

Travel consultant
★★★★★
Dont Know

Please see comments above about the superb Amy Tadahara.

Busy streets of Hanoi Vietnam
Fran C
Traveled to
Vietnam
7 years 9 months ago
★★★★★

Liam was always on hand to answer all of our questions and concerns before we left and even during our...

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Ratings

Overall
★★★★★

Liam was always on hand to answer all of our questions and concerns before we left and even during our holiday got back to us with answers very swiftly. The tailored package was very good and ran smoothly.

Travel consultant
★★★★★
Liam Koehler

Easy to contact and helpful at all times.

Accommodation
★★★★

All hotels were good, especially the Almanity in Hoi An. However, the Moonlight hotel in Hue although good unfortunately the rooms that face the river also face the very loud night club on the main street which pumps out the beat until about 2am. The room was nice but did smell damp and musty and there was a huge amount of condensation inside the room.

Value for money
★★★★
Halong Bay sunset
Judith N
Traveled to
Vietnam
7 years 10 months ago
★★★★

Overall very good.

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Ratings

Overall
★★★★

Overall very good.

Travel consultant
★★★★★
Charlotte Bower

Responsive and helpful

Accommodation
★★★★

the hotel in Singapore wasn't great. room was fine but service was dreadful and breakfast quite awful. the hotel in Siem Reap was a stand out. Beautiful.

Value for money
★★★★
Woman in traditional dress in Loikaw
Siobhan
7 years 9 months ago
★★★★★

All of our guides and all of the activities arranged were beyond excellent. The hotels and other lodgings were also...

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Ratings

Overall
★★★★★

All of our guides and all of the activities arranged were beyond excellent. The hotels and other lodgings were also beautiful and comfortable with friendly staff. There were no areas of he arranged trip that I can fault.

Travel consultant
★★★★★
Charlotte Bower

Was friendly and excellently oganised. Was always ready to answer any queries and was very patient with changes on my side of the booking process.

Accommodation
★★★★★

All of the accommodations were lovely. The only lack was wifi but that was entirely understandable.

Value for money
★★★★★
Information pack
★★★★
Ruins in Mandalay
J R
7 years 10 months ago
★★★★★

An excellent itinerary put to get her by Charlotte resulting in an amazing trip to Burma.

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Ratings

Overall
★★★★★

An excellent itinerary put to get her by Charlotte resulting in an amazing trip to Burma.

Travel consultant
★★★★★
Charlotte Bower

Very helpful and always able to answer any queries we had.

Accommodation
★★★★

Hotel in Kengtung old fashioned but clean. Staff at the hotel in Hsipaw just lovely.

Value for money
★★★★★
Information pack
★★★★
Food market in Hoi An
Lorraine H
Traveled to
Vietnam
7 years 10 months ago
★★★★★

We had excellent customer service from start to finish and our accommodations,guides, and transportation were first-rate throughout the trip.

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Ratings

Overall
★★★★★

We had excellent customer service from start to finish and our accommodations,guides, and transportation were first-rate throughout the trip.

Travel consultant
★★★★★
Charlotte Bower

We appreciated that Charlotte offered suggestions based on her own experiences, such as visiting Luang Prabang, and her patience and responsiveness as we modified and fine-tuned our itinerary.

Accommodation
★★★★★

Every single hotel offered outstanding service, clean and comfortable and beautiful accommodations, and good food. We were very, very pleased.

Value for money
★★★★★