Customer reviews and what they say

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Southeast Asia all our clients are sent a review form and here you can see what they are saying about their experience of travel to the region and of the service we offered both during the trip planning process and in the build-up to the trip.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideAsia experience.

Displaying 261 - 270 of 377

Vietnam - MuCangChai
Freda & Michael
Traveled to
8 years ago
★★★★★

Our honeymoon trip with InsideVitenam was just fantastic. We had a hiccup going out with our outgoing flights being delayed...

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Ratings

Overall
★★★★★

Our honeymoon trip with InsideVitenam was just fantastic. We had a hiccup going out with our outgoing flights being delayed getting into Hong Kong, and as a result we arrived into Hanoi in Vietnam 9 hours late. We were able to postponed our guided tour to the next day just on email and that was very convenient. All the transfers from one activity to another went very well and we were very well looked after.

Travel consultant
★★★★★
Charlotte Bower

It was very good, we highly recommend InsideAsia tours to our friends who are planning on making a trip there too.

Accommodation
★★★★★

We were really spoiled on our honeymoon. Every hotel knew in advance that we were newly weds and decorated our room beautifully (with swans made out of towels, flower petals, balloons, etc) or offered us a free drink or lots of cake. The rooms were all very nice, all unique from place to place too. Being able to spend time at the spa hotel in Hoi An was an absolute treat.

Value for money
★★★★★
Exterior of Hue's Imperial Tombs
Dick S
Traveled to
7 years 11 months ago
★★★★★

We had a brilliant holiday. The terrible things that were going on in Vietnam was such a large part of...

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Ratings

Overall
★★★★★

We had a brilliant holiday. The terrible things that were going on in Vietnam was such a large part of our youth, which made travelling to Hanoi, Da Nang, The Mekong and Saigon a surreal experience. Such a beautiful country and such welcoming people. A truly memorable holiday.

Travel consultant
★★★★★
Charlotte Bower

Well informed advice. Rapid response to any questions. Great documentation. What more could you want.

Accommodation
★★★★★

The Accor properties were uniformly of a very high standard. We loved our stay at the boutique hotel on the Mekong.

Value for money
★★★★★
Hanoi street scene
Martyn L
Traveled to
7 years 11 months ago
★★★★★

Having never been to Indochina, we needed someone with an insider view on what was needed. The holiday combination, including...

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Ratings

Overall
★★★★★

Having never been to Indochina, we needed someone with an insider view on what was needed. The holiday combination, including a river cruise was ideal and was what we wanted. The arrangements were all correct and always adequate.

Travel consultant
★★★★★
Liam Koehler

We found Liam to be very responsive to our needs, and came up with a good package at an acceptable price.

Accommodation
★★★★★
Value for money
★★★★
A woman in a conical hat in Hoi An
Adele E
Traveled to
7 years 11 months ago
★★★★★

All the transfers worked incredibly efficiently I had been warned about Vietnam scams for unwary tourists so I wasn't one...

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Ratings

Overall
★★★★★

All the transfers worked incredibly efficiently I had been warned about Vietnam scams for unwary tourists so I wasn't one of those because of you). On the Mekong Delta tour, I felt like the Queen with my own chauffeur, guide and even boat! The hotels were wonderfully atmospheric and in terrific locations and I absolutely adored the Ancient Village Resort in Hoi An.

Travel consultant
★★★★★
Charlotte Bower

I have used Inside Asia tours before which is why I used them again - and they certainly came up trumps this time too.

Streets of Monywa
Sarah
7 years 11 months ago
★★★★★

First rate - love everything that you do

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Ratings

Overall
★★★★★

First rate - love everything that you do

Travel consultant
★★★★★
Charlotte Bower

So helpful, responsive and even sorted out a last minute change that I had forgotten to communicate. Just excellent

Accommodation
★★★★
Value for money
★★★★★
Information pack
★★★★★
Pool and mountains
Brian M
Traveled to
8 years ago
★★★★★

Planned and executed perfectly.

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Ratings

Overall
★★★★★

Planned and executed perfectly.

Travel consultant
★★★★★
Liam Koehler
Accommodation
★★★★
Value for money
★★★★★
Vietnam noodle soup
Lauren V
Traveled to
8 years 2 months ago
★★★★★

Liam did a great job listening to what we wanted and developing a package that met those needs. We also...

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Ratings

Overall
★★★★★

Liam did a great job listening to what we wanted and developing a package that met those needs. We also had pre-existing travel plans that he had to work around and was very helpful continually tailoring the proposal until it was perfect.

Travel consultant
★★★★★
Liam Koehler

Liam was very responsive and helpful even when we were in-country. He listened to our needs and offered sound advice about what to see and skip.

Sunset view of pagodas
Anne
8 years 1 month ago
★★★★★

We are used to travelling independently but it was a joy having all the logistics dealt with and made a...

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Ratings

Overall
★★★★★

We are used to travelling independently but it was a joy having all the logistics dealt with and made a significant difference to a full and exciting 2 weeks . we saw a lot and learnt a lot.

Travel consultant
★★★★★
Charlotte Bower

We met Charlotte, she listened, proposed ideas, mapped it out and then developed s a well nigh perfect trip with down time included too - as requested

Accommodation
★★★★★

it was without exception very good,

Value for money
★★★★★
Information pack
★★★★
Night time street scene in Ho Chi Minh City
Joanna B
Traveled to
8 years 2 months ago
★★★★★

It all worked really well,the guides were excellent (with the exception of one who didn't really engage with us), the...

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Ratings

Overall
★★★★★

It all worked really well,the guides were excellent (with the exception of one who didn't really engage with us), the accommodation was all good and as described. We did a great balance of things (could have had another rest day!) and it all lived up to or exceeded expectation.

Travel consultant
★★★★★
Liam Koehler

Liam was very helpful and helped reorganise stuff when we were away, which was very great. Really liked all the information in the little booklets - very helpful.

Accommodation
★★★★★

It was all good, La Siesta in Hanoi was great, as was Viroth's in Siem Reap, Tam Coc was lovely but the food was not as good as the rest of the hotel, Palm Garden was good and Au Lac in HCM had a good location but was our least favourite - staff not very helpful, bathroom rather smelly, breakfast not as good as other hotels.

Value for money
★★★★
Trekking in Pu Luong
Helen H
Traveled to
8 years 2 months ago
★★★★★

All the staff I dealt with were very helpful.

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Ratings

Overall
★★★★★

All the staff I dealt with were very helpful.

Travel consultant
★★★★★
Charlotte Bower

Charlotte was always very helpful & nothing was too much trouble.

Accommodation
★★★★★

All excellent and the staff were very helpful & friendly

Value for money
★★★★★